FAQ

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Thema :

Ticketing

How do I know if my ticket has expired?
Generally, if no portion of the ticket is used, the validity of the ticket is one year from the date of issue. Once the ticket is used, the validity governed with the connecting fare rules will be applied and counted from the date of commencement of travel. However, if the ticket was issued with special restrictions, such restrictions will then be applied.
Can I get a refund for an expired ticket?
A request for refund shall be no later than one year after the expiry of the ticket.
How do I refund a ticket?
You must contact the office where your ticket was purchased.
How long will it take to process the refund for a lost ticket?

Normally, the time taken to process a refund is subject to the original payment method. Tickets paid for with cash can be refunded in less than 90 days; those paid for by credit card may take 135 days.

Why does it take so long to process a refund for a lost ticket?
The airline must ensure that the ticket in question was never used, refunded or reissued as a replacement ticket. This investigation takes a substantial period of time.
Who is eligible to use an infant fare ticket?
Children who have yet to reach their second birthday must purchase an infant fare ticket. Please contact our ticketing offices or travel agents for detail.
Who is eligible to use a child fare ticket?
Children older than 2 years of age but have yet to reach their 12th birthday may travel with a child fare ticket.
If an infant reaches two years of age while traveling with EVA Air, will they be required to have their own seat or will the fare difference need to be paid?

According to CAA regulations, an aircraft shall be equipped with a seat for each person who is over two years of age. 

Beginning Nov. 1, 2004, infants who reach their second birthday while traveling on an EVA Air flight must, in accordance with safety regulations, begin to occupy their own seat. The applicable child's fare must be paid for all sectors flown after the child reaches two years of age.

I have made a confirmed booking with a travel agent. Can I buy a ticket with EVA Air or a different travel agent using the same booking?
You have to ask the travel agent who made the original booking to release the reservation record to the third party for ticket issuance. Otherwise, the original booking may be canceled by the original booking agent.
What should I do to change my booking even though I have ticket with confirmation?

As long as rebooking is permitted within the ticket validity, just contact the office where your ticket was purchased or an EVA Reservation office directly. For any queries about the date change restriction shown on the ticket, you may consult your travel agency or EVA Ticketing office.

Can I fly with EVA Air using a ticket that was originally issued for another carrier ?
You may need to contact the original issuing carrier or transporting carrier for endorsing the flight coupon to EVA. Furthermore, you may have to pay the fare difference if there is one.
I won't be able to use my ticket for some reason. Can I give it to someone else to use it?
According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.
Allowing Reservations to be Canceled Without Penalty Within 24 Hours of Purchase
When you book and ticket a reservation through the EVA AIR website or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase.

Ticket validity

How do I know if my ticket has expired?
Generally, if no portion of the ticket is used, the validity of the ticket is one year from the date of issue. Once the ticket is used, the validity governed with the connecting fare rules will be applied and counted from the date of commencement of travel. However, if the ticket was issued with special restrictions, such restrictions will then be applied.

Refund

Can I get a refund for an expired ticket?
A request for refund shall be no later than one year after the expiry of the ticket.
How do I refund a ticket?
You must contact the office where your ticket was purchased.
Allowing Reservations to be Canceled Without Penalty Within 24 Hours of Purchase
When you book and ticket a reservation through the EVA AIR website or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase.
Providing Prompt Ticket Refunds
For tickets purchased at EVA AIR website or EVA reservation/ticketing office and ticket refunds are due, we will process and provide the refund back to you within twenty (20) days after receiving a complete refund request for cash and check payments or within seven (7) days when the payment is by credit cards including any fees for optional services that you were unable to use due to an oversales situation or flight cancellation. Credit card refunds will be sent to the credit card company and may or may not reflect immediately on your statement depending on the billing cycle of the credit card company.

Lost Ticket

How long will it take to process the refund for a lost ticket?

Normally, the time taken to process a refund is subject to the original payment method. Tickets paid for with cash can be refunded in less than 90 days; those paid for by credit card may take 135 days.

Why does it take so long to process a refund for a lost ticket?
The airline must ensure that the ticket in question was never used, refunded or reissued as a replacement ticket. This investigation takes a substantial period of time.

Discount Fare

Who is eligible to use an infant fare ticket?
Children who have yet to reach their second birthday must purchase an infant fare ticket. Please contact our ticketing offices or travel agents for detail.
Who is eligible to use a child fare ticket?
Children older than 2 years of age but have yet to reach their 12th birthday may travel with a child fare ticket.
If an infant reaches two years of age while traveling with EVA Air, will they be required to have their own seat or will the fare difference need to be paid?

According to CAA regulations, an aircraft shall be equipped with a seat for each person who is over two years of age. 

Beginning Nov. 1, 2004, infants who reach their second birthday while traveling on an EVA Air flight must, in accordance with safety regulations, begin to occupy their own seat. The applicable child's fare must be paid for all sectors flown after the child reaches two years of age.

Others

I have made a confirmed booking with a travel agent. Can I buy a ticket with EVA Air or a different travel agent using the same booking?
You have to ask the travel agent who made the original booking to release the reservation record to the third party for ticket issuance. Otherwise, the original booking may be canceled by the original booking agent.
What should I do to change my booking even though I have ticket with confirmation?

As long as rebooking is permitted within the ticket validity, just contact the office where your ticket was purchased or an EVA Reservation office directly. For any queries about the date change restriction shown on the ticket, you may consult your travel agency or EVA Ticketing office.

Can I fly with EVA Air using a ticket that was originally issued for another carrier ?
You may need to contact the original issuing carrier or transporting carrier for endorsing the flight coupon to EVA. Furthermore, you may have to pay the fare difference if there is one.
I won't be able to use my ticket for some reason. Can I give it to someone else to use it?
According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.