Participants in the 2012 World Airline Awards survey voted EVA Air to have the Best Airline Staff Service in Asia. The Survey, conducted by global aviation research organization SKYTRAX, polled over 18 million business and leisure air travelers from 100 countries, and the winners of these passenger choice awards were announced at the Farnborough Airshow, UK on July 12, 2012.
Air travelers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers. In addition to this airline survey, SKYTRAX also conduct an annual airport survey.
EVA makes every effort to enhance its passengers’ experience and provide seamless service as it aims to make air travelers on its flights feel at home away from home. Over the years, EVA has earned excellent ratings in several categories of SKYTRAX annual survey. Both in the air and on the ground, passengers have expressed positive responses to the attitude, enthusiasm and service efficiency of EVA’s staff.
In 2008 EVA’s innovative Elite cabin was singled out as the World’s Best Premium Economy Class. Just recently EVA Air was ranked among the Top 10 International Airlines by Travel + Leisure and the Best Service Airline by Taiwan’s CommonWealth magazine. The designation of SKYTRAX’s 2012 Best Airline Staff Service in Asia affirms the commitment EVA made to quality service.