Special Assistance

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EVA AIR provides various types of special assistance to make your flight safe and comfortable

Passengers who need special assistance

When you need special assistance because of a physical disability, EVA will provide individual attention and assistance. If you need special assistance or servics during your flight, please notify EVA Air's Reservations Office, so we can make the necessary arrangements.An EVA Air Medical Information sheet (MEDIF) may be required to be completed by your attending physician under some circumstances and medical conditions.

Disability Assistance

We provide disabled air travelers with: (1) transportation to, from and between gates, by wheelchair in the airport; (2) boarding assistance; (3) assistance with visual, auditory, cognitive or mobility impairments while in the airport and on the plane. At the time of making your reservation, please inform our reservation staff of any physical condition and required equipment or service, such as customs clearance and wheelchair services. For wheelchair and the other services, please read the rules listed below or contact our reservation offices. Any EVA Air flight that begins or ends at a U.S. airport conforms to the United States Department of Transportation (DOT) requirements. Read the Customer Service & Contingency Plan for details about our services for passengers with disabilities or special needs (including flight delays).

  • Passenger seat arrangement: Our reservation and airport ground staff will try to arrange an easier accessible seat for you on the plane. For in-flight safety, however, passenger seats will be arranged without blocking the emergency exits. For aircraft types and seating configurations, please consult Our Fleet webpage .
  • Special meals on board: We offer diabetic, vegetarian, low-fat and various other meals that cater to passengers with special medical or dietary needs. Please inform our reservation staff of any special dietary requirement 24 hours before your scheduled flight departure.
  • Airport services: EVA Air offers check-in services to passengers with special needs at the NO11 counter of Taoyuan International Airport. You may also contact our ground staff at the other airports, and we will immediately help you with the check-in procedure. Most airports on EVA Air flight routes are equipped with air bridges and lifting equipment to provide enplaning and deplaning assistance. Please contact EVA Air as soon as possible if you are physically unable to use the stairs.
  • In-flight amenities for the disabled: Except for MD90 which has space restriction, all types of EVA Air aircrafts are equipped with special toilets and on-board wheelchairs for disabled passengers. See the Our Fleet webpage for lavatory availability of each aircraft type.

PTK (Passenger Transfer Kit) video chip
PTKs are available to help passengers with full-body mobility impairments to their aircraft seats. Except for MD90 which has space restriction, all types of EVA Air aircrafts are equipped with PTK.

  • In-flight services: we provide disabled passengers with the following assistance:
    1. Transportation between the aircraft gate and seat while enplaning/deplaning;
    2. Transportation between the aircraft seat and toilet by on-board wheelchair or other mobility aids; 

      *We are unable to offer assistance with feeding of mealsmedical services and assistance within the restroom or assistance at the seat with defecation and/or urination functions.

      Should you require the above-mentioned services, we advise that you travel with a personal care assistant.

      The company of guide animals: Service animals such as escort dogs required by disabled passengers can be carried on board without excess baggage charges. Passengers carrying such animals shall produce an attending physician's statement. See Travelling with Pets for details about the transportation of pets.

 

Wheelchair and other Mobility Aid Assistance

 

Wheelchair service is available for departing, arriving, transfer and transit passengers at each airport. If you need wheelchair service, please let us know when you make the reservation or at least 24 hours before you travel. When travelling in a group of 10 or more passengers who use wheelchairs, please provide at least 48 hours of advance notice so that we can better assist you and provide the necessary stowage space. We provide substitute wheelchairs services for passengers who needed to use in airport and passengers own wheelchairs or mobility aid assistance are acceptable as checked baggage. These items may be checked in at either the check-in counter or the departure gate. If you need to use wheelchair in cabin, please inform us in advance.

For customers with disabilities, there is no charge for transporting wheelchairs/mobility aid or providing wheelchair services. The wheelchair/mobility aid should be securely packed. If you bring own electric wheelchair or mobility aid for travel, the limitation of size and weight applied. For safety reasons, we must examine all batteries to determine proper handling. Thus, please provide us the following information:

  • Folding or non-folding wheelchair/mobility aid
  • Total weight and dimensions (i.e. length x width x height)
  • Numbers of batteries installed
  • Battery types: (it will help us to ensure the handling will be done safely and in accordance with the regulations)
    1. Dry battery
    2. Non-spillable wet battery
    3. Spillable (wet) battery
    4. Lithium battery (please also provide watt hour rating)
Wheelchairs or mobility aids with non spillable (wet) batteries or dry batteries
  • As the operator we must ensure that:
    1. the battery terminals are protected from short circuits e.g. by being enclosed within a battery container
    2. the battery is securely attached to the wheelchair or mobility aid
    3. electrical circuits have been isolated and there is no chance of unintentional operation
  • Where a battery powered wheelchair or mobility aid is specifically designed to allow its battery(ies) to be removed by the user (e.g. collapsible), the following must be adhered to by us as the operator:
    1. the battery(ies) must be removed. The wheelchair or mobility aid may then be carried as checked baggage without restriction
    2. the removed battery(ies) must be carried in strong, rigid packaging which must be carried as checked baggage
    3. the battery(ies) must be protected from short circuit
    4. we must inform the pilot in command of the location of the packed battery
Wheelchair or mobility aid with a spillable (wet) battery
  • Provided that the wheelchair or/mobility aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the wheelchair. As the operator we must ensure that:
    1. the battery terminals are protected from short circuits e.g. by being enclosed within a battery container
    2. the battery is securely attached to the wheelchair or mobility aid
    3. electrical circuits have been isolated and there is no chance of unintentional operation
      ** It’s not acceptable if the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position.
      ** No wheelchair or mobility aid with a spillable (wet) battery can be accepted on Aircraft type MD90.
Wheelchair or mobility aid with a lithium battery
  • As the operator we must ensure that:
    1. the batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3
    2. the battery terminals are protected from short circuits e.g. by being enclosed within a battery container
    3. the battery is securely attached to the wheelchair or mobility aid
    4. electrical circuits have been isolated and there is no chance of unintentional operation
  • Where a battery powered wheelchair or mobility aid is specifically designed to allow its battery(ies) to be removed by the user (e.g. collapsible), the following must be adhered to by us as the operator:
    1. the battery(ies) must be removed. The wheelchair or mobility aid may then be carried as checked baggage without restriction
    2. the battery(ies) must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals)
    3. the removed battery(ies) must be protected from damage (e.g. by placing each battery in a protective pouch). The battery(ies) must be carried as carry-on baggage
    4. removal of the battery from the device must be performed by following the instructions of the manufacturer or device owner
    5. the battery must not exceed 300 Wh
    6. a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried. The battery(ies) must be carried in the passenger cabin
    7. we must inform the pilot in command of the location of the wheelchair or mobility aid with an installed battery or the location of the lithium battery when removed and carried in the cabin
To ensure safe carriage of your wheelchair/mobility aids, it will be very helpful if you bring the manufacturers instructions with you to the airport. If your itinerary involved with other carriers, you need to get confirmation with other airlines for each segment. 
Please contact EVA Air Reservations for more details, we are glad to help you.
 

Unaccompanied Minor

Unaccompanied minors aged 5 to 12 years may travel with EVA Air. To ensure the safety of children traveling alone, we request that parents/guardians inform us that they are booking a flight for an unaccompanied minor at the time they make reservations. Parents need to fill out a UM form, including local contacts at both departure and arrival pick-up points.

  • In Business Class on each flight, EVA Air will accept a maximum of only one unaccompanied minor between the ages of 8 and 12 years of age. 
  • An unaccompanied minor is not allowed to use the VIP lounge facility at London/Brisbane airport due to alcohol regulations. EVA will provide meal coupons to the unaccompanied minor. 
  • If the itinerary includes a transfer/stopover that exceeds 4 hours, arrangements must be made in advance by a parent or guardian for an authorized person to meet/pick up the child upon arrival at the stopover/layover point and stay with the child until he/she can be checked back in to continue the trip. 
  • An unaccompanied minor should hold a UM Applicable Fare ticket or pay the difference to make up the UM charge. For detailed information about the UM applicable fare ticket, please contact your EVA ticketing office or travel agent. 
  • All children under the age of 12 will be considered unaccompanied minors, even if they are traveling with other young flyers under the age of 16. 
  • If segments of the unaccompanied minor's trip involve other airlines, we recommend that you contact those airlines for their specific procedures.

Traveling With an Infant or Small Child

  • When traveling, infants and small children under 2 years of age must be accompanied by an adult. 
  • Within the first 7 days after birth, a baby is not considered strong enough for air travel and will not be accepted as a passenger on an EVA flight. 
  • EVA requires that a Medical Information sheet (MEDIF) certifying readiness for air travel be provided for premature babies. 
  • For safety reasons, whenever two infants or small children are traveling with one adult, one must be able to sit in a seat using an approved car-type infant seat. 
  • According to CAA regulations, an aircraft shall be equipped with a seat for each person who is over two years of age. 
  • Beginning Nov. 1, 2004, infants who reach their second birthday while traveling on an EVA Air flight must, in accordance with safety regulations, begin to occupy their own seat. The applicable child's fare must be paid for all sectors flown after the child reaches two years of age. 
  • If you would like to order a baby meal and/or diapers, please contact our reservations office at the time you make your booking. We will do everything possible to assist you. 
  • Baby bassinets are available aboard all EVA Air aircraft, but for safety reasons, height and weight limitations apply. Please advise us of your baby’s date of birth, height and weight when you make your reservation.

If You Are Pregnant

  • An expectant mother during the last 4 weeks of pregnancy prior to confinement or a mother within the first 7 days after giving birth cannot be accepted as a passenger on an EVA flight. 
  • An expect out mother anticipating a complicated pregnancy during the last 8 weeks prior to confinement cannot be accepted as a passenger on an EVA flight. 
  • An expectant mother during the last 12 to 4 weeks of pregnancy prior to confinement must obtain an medical information sheet (MEDIF) within 10 days prior to flight departure. 
  • We recommend that pregnant travelers bring a Doctor's Diagnostic Statement verifying the expected date of confinement to prevent the possibility of being denied boarding by airport staff of barred from entering a destination country. 
  • Regulations vary from country to country. We recommend you check travel requirements with the local diplomatic mission of your destination country before you make a reservation.

Stretcher Assistance

An EVA Medical Information sheet (MEDIF) certifying fitness to travel must be forwarded to our reservations office and approved by an EVA physician before any passenger requiring this service can be transported.

The passenger using the stretcher must be accompanied by at least one medical doctor or nurse if medical treatment will be required during the flight. A stretcher surcharge equal to 6 full standard fares in the highest applicable adult Y class must also be paid. For detailed information about the stretcher assistance surcharge, please contact an EVA ticketing office.

Carriage is limited to 1 stretcher passenger on each flight segment in Economy Class of some specific aircraft types only. Please contact your EVA Air reservations office at least 48 hours (two working days) before your scheduled flight departure to request stretcher service.

If You Need Oxygen 

The built-in oxygen supply systems on our aircraft are strictly designed for emergency situations. If a passenger anticipates that they will need oxygen during a normal flight, EVA Air will provide a supply for that individual.

An EVA Medical Information sheet(MEDIF) certifying the passenger's fitness for air travel must be forwarded to our reservations office and approved by an EVA physician at least 48 hours (two working days) before your scheduled flight departure.

A passenger who needs oxygen must be accompanied by at least one medical doctor or nurse if medical treatment is required during the flight. An oxygen bottle and seat surcharge must also be paid. There is a US$200 per one oxygen bottle and for the seat surcharge fare please contact an EVA ticketing office or travel agent. Excluding oxygen needs on the ground, EVA will make every effort to provide the requested oxygen supply onboard your flight.

Portable Oxygen Concentrators

Unfortunately we can’t provide electricity to power medical equipment on our aircraft, so your equipment will need to be battery powered.Passengers may bring and use Portable Oxygen Concentrator (POC) devices on board. The POC need to approved by EVA and comply with carry- on baggage weight and dimensions limitations. The POC must be stowed under the front passenger's seat; otherwise passengers may pay for an extra seat to tie-down the POC. The passenger must carry sufficient fully-charged batteries to power the device for 150% of the expected maximum flight duration,and any anticipated delays. Extra batteries must be packaged for carry-on in a manner to prevent short a circuit.

Battery terminals must either be recessed or packaged to prevent contact with metal objects, including terminals of other batteries. The passenger needs to advise EVA in advance at least 48 hours prior to the flight departure date and inform reservation staff of the intended use of the POC and the model of POC to be use.

The passenger must check in and arrive at the departure gate no less than 60 minutes prior to departure. Prior to boarding, the handling staff will verify the POC model, physician's letter, number and packaging of batteries. The device must have a label attached indicating that it have been approved for use in aircraft. For more information, please contact EVA AIR reservation staff.

 

The following POCs are allowed on board:

  • Invacare Corporation's XPO2
  • Delphi Medical System's RS-00400
  • AirSep Corporation's Lifestyle
  • AirSep Corporation's Freestyle
  • Inogen Inc.'s Inogen One
  • SeQual Technologies' Eclipse
  • Respironics Inc,s'EverGo
  • DeVilbiss Healthcare's iGo
  • International Biophysics Corporation's LifeChoice
  • Inogen's Inogen One G2
  • Oxlife's Independence    

The following Medical -Portable Electronic Devices are allowed on board :

  • Ambulatory Infusion Pumps:
    1. CADD-1 Pump Model 5100
    2. CADD-PLUS Pump Model 5400
    3. CADD-TPN Pump Model 5700
    4. CADD-PCA Pump Model 5800
    5. CADD-Micro Pump Model 5900
    6. CADD-Legacy PCA Pump Model 6300
    7. CADD-Legacy 1 Pump Model 6400
    8. CADD-Legacy Plus Pump Model 6500
    9. CADD-Prizm VIP Pump Model 6100
    10. CADD-Prizm PCS Pump Model 6100
    11. CADD-Pirzm VIP Pump Model 6101
    12. CADD-Prizm PCS Pump Model 6101
    13. CADD-Prizm PCS II Pump Model 6101
  • Suction Unit:
    1. Sunrise Medical De VillBiss 7305
  • Ventilator:
    1. Newport HT-50
  • Pulmonetic Systems LTV-800/-900/-950/-1000/-1500/-1200
    1. CPAP (Continuous Positive Airway Presure)
    2. BiPAP (Bi-level Positive Airway Presure)
  • Products for the diagnosis and treatment of sleep-disordered breathing
    1. ResMed

Medical Information Sheet (MEDIF)

Please pass the following forms to your attending physician and fill them in depending on your health conditions, so that our Aviation Medicine Office can determine if special safety measures or medical services are required. It is prohibited to operate of any electrical medical device during emergency evacuation.


MEDIF English PDF download file

MEDIF Traditional Chinese PDF download file