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- All award reservations can be made through any EVA Air Reservation Office.
- The member or authorized designee with valid and sufficient miles under the same Evergreen Club membership can go to any EVA Air office during office hours to issue an award ticket (except for airport ticket counters).
- By logging into the Evergreen Club account online, members can make reservations, change itineraries and issue Award Tickets. Please note that the award reservation on the EVA website can only apply to the same international gateway and a non-stopover round trip on EVA Air's or UNI Air's international flights.
- When members make an award reservation, please ensure there are sufficient and valid miles for an award ticket and provide the intended seating class. Please also state the booking code of the issued award ticket that you are holding when you want to change the itinerary. Booking codes for an award ticket are as follows:
Airlines Award Tickets Class Booking Code Ticket validity after issued EVA Air
Super Business Class / Premium Laurel Class I One Year Evergreen Deluxe Class / Elite Class E One Year
Economy Class X One Year
UNI Air
DomesticEconomy Class W Six Months
UNI Air
InternationalBusiness Class I One Year
Economy Class X One Year
Asiana Airlines
Business Class I One Year
Economy Class X One Year
Air China
Business Class I One Year
Economy Class X One Year
United Airlines
First Class O One Year
Business Class I One Year
Economy Class X One Year - Please notify any of our local ticket offices in advance and allow yourself some extra time, as the system requires 5 working days to process your application.
- An award ticket is valid for one year from the date it was issued. (Exception: UNI Air's domestic award ticket is valid for 6 months from the date it was issued)
- An award ticket can be changed as follows:
Item Entirely unused award ticket Partially used award ticket Change of name Not permitted Not permitted Change of routing Permitted (note1) Not permitted Change of booking class Permitted (note1) Not permitted Change travel date to "Peak Period" Permitted (note1) Not permitted Refund Permitted (note2)
Permitted (note3)
Note 1:
A service fee of US$50.00 will be applied to any change. Any mileage differences will be returned back to member's account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket is reissued, then that same number of miles equal to those that have expired will be collected. The validity of the reissued ticket is the same as the validity of the original issued ticket.
Note 2:
Upon request, EVA Air can refund taxes and surcharges on an unused award ticket and converted back into miles if still valid. A service fee of US$50.00 will be applied.
Note 3:
EVA Air will refund valid unused flights (including applicable taxes and surcharges) and unused awards mileage upon request. Unused awards mileage will only be refunded after deducting used mileage according to one way award ticket requirement, if they are not expired on the day of refund. A service fee of US$50.00 will be applied.
- The award ticket holder is responsible for all taxes and surcharges.(payable by credit card or cash only)
- EVA Air will not provide free hotel accommodation, day rest service or shuttle bus service to an award ticket holder.
- If an award ticket is lost, it cannot be replaced.
- Award tickets cannot be used with the EVASION program or UNI Holidays program.
- An award ticket holder cannot obtain a seat/class upgrade by paying the fare difference.
- Diamond, Gold and Silver Card holders using award tickets can enjoy all the exclusive privileges that accompany each Evergreen Club membership level. Diamond Card members, however, cannot use the guaranteed booking privilege in conjunction with an award ticket.
- EVA Air and its partner airlines reserve the right to limit or adjust the number of award seats subject to the status of booking on each flight. The number of award seats maybe unavailable on some flights or at some periods, even if seats are available for paid tickets.
