Overview

EVA Wi-Fi is a service that allows you to wirelessly connect to the internet from your personal electronic devices (laptop, tablet or smartphone) while inflight.

EVA Wi-Fi is accessible with any wireless LAN-compatible device (including laptop computers, smartphones and tablet devices).

Yes, you will need to pay to connect to the internet through EVA Wi-Fi.

Fees

Currently there are three charging rates for EVA Wi-Fi, payable online by credit card: 

  1. USD$11.95 for 1 hour
  2. USD$16.95 for 3 hours 
  3. USD$21.95 for 24 hours

From the login website of EVA Wi-Fi: 

  1. Click on “Enter” to read the User Terms and Conditions;
  2. Select "I Agree" after reading the terms and conditions;
  3. Type in the security code and you will be directed to the payment page;
  4. At the bottom of the page, choose to enter an access code;
  5. Type in your access code and you will be online.

Once you have made the payment and successfully connected to our EVA Wi-Fi service, the countdown timer will start until the expiration time, even if you log out halfway through.

Also, if your journey consists of multiple segments, as long as you are flying on an EVA Wi-Fi-enabled flight, you can re-connect to our Wi-Fi network by logging in using the same account information within your session time.

  1. Estimated remaining time until Wi-Fi disconnection: the estimated amount of time before arriving in an area without Wi-Fi access (e.g., the Arctic or Antarctica regions, where our satellite network may not reach and will cause a temporary disconnection).
  2. Estimated remaining connection time on this flight: The amount of remaining available time for EVA Wi-Fi connection on this flight (to serve as a reference for you to decide on the 1-hour or 24-hour purchase)

VISA, MasterCard, American Express, Diner Club and JCB.

A receipt will be automatically sent to the e-mail address you provided during the credit card purchase process.

User Requirements

To access the EVA Wi-Fi network, your mobile device must be equipped with any of the following browsers: 

  1. Internet Explorer 8 or higher 
  2. Safari 5 or higher 
  3. Firefox 3.6 or higher
  4. Google Chrome 10 or higher
  5. Opera 10 or higher

Yes. 110V AC outlets for laptops are available in Royal Laurel Class, Premium Economy Class, and shared among each row in Economy Class (except the last row in each Economy Class cabin). Meanwhile, every seat in our cabins has a built-in USB port to keep your cell phone or other mobile devices charged.

  1. EVA Wi-Fi is available only when an aircraft is 20,000 feet or higher above ground.
  2. EVA Wi-Fi is a service enabled by a communication satellite. It will be unavailable in regions not covered by the satellite network (e.g., the Arctic).
  3. The EVA Wi-Fi service provider is applying to China’s government for an operating permit. Currently, there will be temporary Wi-Fi disconnections when the airplane flies over China, Hong Kong and Macau.

The EVA Wi-Fi connection time you’ve purchased can be used on multiple mobile devices, but only one device can be connected to the network at a time. 

For example, if you want to shift the Wi-Fi connection from a laptop computer to a smartphone, simply log out of the service from your laptop and log into it again on the smartphone, using the same set of username and password.

Products

Just like any other public Internet network, the actual speed of EVA Wi-Fi connection depends on the number of users and the satellite signal strength.

  1. EVA Wi-Fi is based on satellite transmission; therefore, the status of connection will depend on aircraft location, altitude, weather, and satellite signal strength. 
  2. The service will also be unavailable over the arctic polar region, lasting up to 3.5 hours depending on the season and flightpath. 
  3. In order to keep a respectful and quiet cabin environment, VoIP (Voice over IP) calls are prohibited. 
  4. To protect the rights of other passengers, the Wi-Fi service has disabled connection to websites that may contain obscene, indecent, malicious or illegal content. 
  5. Online videos on social media platforms and streaming services such as YouTube or Netflix are accessible with EVA Wi-Fi. However, extended streaming is not recommended as connection speed varies throughout the flight and may cause prolonged buffer time and reduced video quality.

Compared to ground-based Wi-Fi networks, in-flight connection is susceptible to weather or location factors.

Please consult the EVA Wi-Fi user manual in the pocket of the seat in front of you, and follow the troubleshooting steps to fix connection problems. Seek help from a flight attendant if the problem remains.

Customer Assistance

You may seek assistance by sending an email to evawifi@evaair.com or visiting EVA Wi-Fi website - Flying with Us - Connectivity and Power

EVA Wi-Fi is provided by our service partner. You may seek a refund via any of the following methods: 

  1. Seek help from our service partner’s customer service staff by sending an email to hotspot@t-systems.com; 
  2. Call our service partner’s customer service staff at +86-10-5924-0082 (international paid calls) or 00801863151 (toll-free number in Taiwan) for assistance.