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Handling Procedure for Vietnam anti-China Protest Policy

Due to Vietnam anti-China Protest, the following procedure applies for customers holding confirmed tickets to travel from/to Vietnam and issued on/before 18May'14 for outbound traveling from 14May to 25May'14.

  • Refund fee will be waived. For fully unused tickets, tickets can be wholly refunded with NET fare. For partial used tickets, tickets can be refunded half NET fare.
  • Free date change and No tax difference will be collected.
  • New travel dates must be as per the travel period permitted on the original contract used to issue the tickets.
  • Free date change for same RBD only. If same RBD is not available higher RBD permitted but need to collect fare difference and tax difference if upsell to higher cabin (Extra flight or special authorization is excluded).