EVA Air Cancels Flights Due to Flight Attendant Shortage
For the safety and comfort of passengers, EVA Air delayed and canceled some of flights on July 29, 2017 when Typhoon Nesat was approaching and appeared to be on a path through Taiwan. We planned to resume normal operations the morning of July 30, after the typhoon had passed through Taiwan. But Taiwan government officials announced school and office closures for July 30. By 04:00 am today, more than 500 flight attendants had asked for the day off.
Though we have mobilized all available personnel, we still do not have a sufficient number of flight attendants on duty to operate all our flights comfortably and safely. We have no alternative but to cancel approximately 50 round-trip flights, affecting more than 10,000 passengers.
We have initiated contingency plans and are continuing to maximize our resources to minimalize impact on our passengers. We sincerely apologize to every passenger affected by these circumstances and extend our deepest gratitude to all EVA staff now on duty in the air and on the ground. For regular flight status updates, we encourage passengers to use our EVA APP and check our official website, www.evaair.com.
EVA is rebooking passengers on flights operated by other airlines and will waive ticket refund fees for those choose to travel on another date.