Extra Safety to Your Online Flight Purchase with E-verification.

To ensure the security of flight tickets purchased from EVA Air’s official website, “Verified by Visa”, “MasterCard SecureCode®”, “American Express SafeKey®” and “JCB J/Secure” are provided for outbound tickets from Singapore, Amsterdam, London, Paris, Vienna, Germany, Belgium, Brisbane, Malaysia, Philippines, Bangkok, Hong Kong, Macau, Indonesia and Taiwan (American Express SafeKey is not available for tickets departing from Taiwan. JCB J/Secure is available for tickets departing from Taiwan only.) .

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"Verified by Visa", "MasterCard SecureCode®", "American Express SafeKey®" and “JCB J/Secure” are online identity verification services introduced by International card-issuing associations: Visa, MasterCard, American Express and JCB, to bolster the safety of online shopping by passengers. They require cardholders to also enter a personal security code, besides providing personal card information, in order to complete each e-payment authorization process.

EVA Air's online ticket purchasing system will automatically take you to your card-issuer's e-verification web page if the issuer offers the above verification service. If none of these e-verification services is available with your card-issuer, please present the credit card you used in purchasing your tickets upon checking in at the airport for identity verification purposes. 

If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition, the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.)

As shown in the table below, EVA Air’s e-verification service is divided into two categories depending on whether a credit card is acceptable for online ticket purchasing:

E-verification is not Required  

(For flights departing from Taiwan)

  1. EVA Air's online ticket purchasing system accepts Visa/MasterCard/JCB cards issued by banks with e-verification services; the online ticket purchasing process can only be completed after the cardholder's identity is verified.
  2. EVA Air's online ticket purchasing system accepts Visa/MasterCard/JCB cards issued by banks without e-verification services, or American Express credit cards. Unprotected by e-verification, cardholders must therefore present their credit cards used when purchasing the tickets, upon checking in at the airport.
E-verification is Not Required
(For flights departing from Singapore, Amsterdam, Belgium, London, Paris, Vienna, Brisbane, Hong Kong, Macau, Malaysia, Bangkok and Indonesia)
  1. EVA Air's online ticket purchasing system accepts Visa/MasterCard/American Express cards issued by banks with e-verification services; the online ticket purchasing process can only be completed after the cardholder's identity is verified.
  2. EVA Air's online ticket purchasing system accepts Visa/MasterCard/American Express cards issued by banks without e-verification services, or Diners Club/JCB credit cards. Unprotected by e-verification, cardholders must therefore present their credit cards used when purchasing the tickets, upon checking in at the airport.

E-verification is Required

(For flights departing from Germany)

  1. EVA Air's online ticket purchasing system ONLY accepts Visa/MasterCard/American Express cards issued by banks with e-verification services. Cardholders do not need to present the credit card upon checking in at the airport.
  2. EVA Air's online ticket purchasing system does NOT accept Visa/MasterCard/American Express cards issued by banks without e-verification services. nor Diners Club/JCB credit cards.

E-verification is not Required / E-verification is Required

(For flights departing from Philippines)

  1. EVA Air's online ticket purchasing system accepts Visa/MasterCard/American Express cards issued by banks with e-verification services; the online ticket purchasing process can only be completed after the cardholder's identity is verified.
  2. EVA Air's online ticket purchasing system accepts Visa/MasterCard cards issued by banks without e-verification services. Unprotected by e-verification, cardholders must therefore present their credit cards used when purchasing the tickets, upon checking in at the airport.
  3. EVA Air's online ticket purchasing system does NOT accept American Express cards issued by banks without e-verification services.

Note: At this stage, EVA Air's e-verification system is compatible ONLY with Visa, MasterCard , American Express and JCB credit cards.

Please ask your card-issuer to activate Verified by Visa, MasterCard SecureCode®, American Express SafeKey® or JCB J/Secure if you haven't activated this service.

Remarks:

Dates when “Verified by Visa”, “MasterCard SecureCode®”, “American Express SafeKey®” and “JCB J/Secure” are enabled: May 14, 2014 for Germany; August 27, 2014 for Singapore; September 3, 2014 for Amsterdam, Belgium, London, Paris, Vienna, Brisbane, Hong Kong, Malaysia, Philippines and Bangkok; September 26, 2016 for Macau; July 04, 2017 for Indonesia and Taiwan.