Special Assistance

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EVA AIR provides various types of special assistance to make your flight safe and comfortable

Passengers who need special assistance

When you need special assistance because of a physical disability, EVA will provide individual attention and assistance. If you need special assistance or servics during your flight, please notify EVA Air’s Reservations Office, so we can make the necessary arrangements.An EVA Air Medical Information sheet (MEDIF) may be required to be completed by your attending physician under some circumstances and medical conditions.

Disability Assistance

We provide disabled air travelers with: (1) transportation to, from and between gates, by wheelchair in the airport; (2) boarding assistance; (3) assistance with visual, auditory, cognitive or mobility impairments while in the airport and on the plane. At the time of making your reservation, please inform our reservation staff of any physical condition and required equipment or service, such as customs clearance and wheelchair services. For wheelchair and the other services, please read the rules listed below or contact our reservation offices. Any EVA Air flight that begins or ends at a U.S. airport conforms to the United States Department of Transportation (DOT) requirements. Read the Customer Service & Contingency Plan for details about our services for passengers with disabilities or special needs (including flight delays).

 

  • Passenger seat arrangement: Our reservation and airport ground staff will try to arrange an easier accessible seat for you on the plane. For in-flight safety, however, passenger seats will be arranged without blocking the emergency exits. For aircraft types and seating configurations, please consult Our Fleet .
  • Special meals on board: We offer diabetic, vegetarian, low-fat and various other meals that cater to passengers with special medical or dietary needs. Please inform our reservation staff of any special dietary requirement 24 hours before your scheduled flight departure.
  • Airport services: EVA Air offers check-in services to passengers with special needs at the 6A counter of Taoyuan International Airport. You may also contact our ground staff at the other airports, and we will immediately help you with the check-in procedure. Most airports on EVA Air flight routes are equipped with air bridges and lifting equipment to provide enplaning and deplaning assistance. Please contact EVA Air as soon as possible if you are physically unable to use the stairs.
  • In-flight amenities for the disabled: Except for MD90 which has space restriction, all types of EVA Air aircrafts are equipped with special toilets and on-board wheelchairs for disabled passengers. See the Our Fleet for lavatory availability of each aircraft type.

PTK (Passenger Transfer Kit) video chip
PTKs are available to help passengers with full-body mobility impairments to their aircraft seats. Except for MD90 which has space restriction, all types of EVA Air aircrafts are equipped with PTK.

  • In-flight services: we provide disabled passengers with the following assistance:
    1. Transportation between the aircraft gate and seat while enplaning/deplaning;
    2. Transportation between the aircraft seat and toilet by on-board wheelchair or other mobility aids; 
    3. Our cabin crew cannot offer assistance with feeding or lavatory functions. Please arrange in advance for a travel companion if you have these needs during the flight.
  • The company of guide animals: Service animals such as escort dogs required by disabled passengers can be carried on board without excess baggage charges. Passengers carrying such animals shall produce an attending physician's statement. See Travelling with Pets for details about the transportation of pets.

Wheelchair Service

 

Wheelchairs are available at the airport before departure, during transit, upon arrival and when you are waiting for an onward connection on another flight. If you need wheelchair service, please advise our reservation staff.
  • EVA Air will carry your traditional or electric wheelchair for free, providing it is securely packaged. A weight limit applies, so please inform our Reservation Office the total weight and dimensions of your wheelchair 24 hours in advance of travel.
  • If you have informed us in advance that you will be requiring wheelchair assistance, an airport wheelchair will be made available for you to use and your own wheelchair will be flown as cargo. If you need use wheelchair in cabin, please inform us in advance.

Unaccompanied Minor

Unaccompanied minors aged 5 to 12 years may travel with EVA Air. To ensure the safety of children traveling alone, we request that parents/guardians inform us that they are booking a flight for an unaccompanied minor at the time they make reservations. Parents need to fill out a UM form, including local contacts at both departure and arrival pick-up points.

  • In Business Class on each flight, EVA Air will accept a maximum of only one unaccompanied minor between the ages of 8 and 12 years of age. 
  • An unaccompanied minor is not allowed to use the VIP lounge facility at London/Brisbane airport due to alcohol regulations. EVA will provide meal coupons to the unaccompanied minor. 
  • If the itinerary includes a transfer/stopover that exceeds 4 hours, arrangements must be made in advance by a parent or guardian for an authorized person to meet/pick up the child upon arrival at the stopover/layover point and stay with the child until he/she can be checked back in to continue the trip. 
  • An unaccompanied minor should hold a UM Applicable Fare ticket or pay the difference to make up the UM charge. For detailed information about the UM applicable fare ticket, please contact your EVA ticketing office or travel agent. 
  • All children under the age of 12 will be considered unaccompanied minors, even if they are traveling with other young flyers under the age of 16. 
  • If segments of the unaccompanied minor's trip involve other airlines, we recommend that you contact those airlines for their specific procedures.

 Traveling With an Infant or Small Child

If You Are Pregnant

Stretcher Assistance

An EVA Medical Information sheet (MEDIF) certifying fitness to travel must be forwarded to our reservations office and approved by an EVA physician before any passenger requiring this service can be transported.

The passenger using the stretcher must be accompanied by at least one medical doctor or nurse if medical treatment will be required during the flight. A stretcher surcharge equal to 6 full standard fares in the highest applicable adult Y class must also be paid. For detailed information about the stretcher assistance surcharge, please contact an EVA ticketing office.

Carriage is limited to 1 stretcher passenger on each flight segment in Economy Class of some specific aircraft types only. Please contact your EVA Air reservations office at least 48 hours (two working days) before your scheduled flight departure to request stretcher service.

If You Need Oxygen 

The built-in oxygen supply systems on our aircraft are strictly designed for emergency situations. If a passenger anticipates that they will need oxygen during a normal flight, EVA Air will provide a supply for that individual.

An EVA Medical Information sheet(MEDIF) certifying the passenger's fitness for air travel must be forwarded to our reservations office and approved by an EVA physician at least 48 hours (two working days) before your scheduled flight departure.

A passenger who needs oxygen must be accompanied by at least one medical doctor or nurse if medical treatment is required during the flight. An oxygen bottle and seat surcharge must also be paid. There is a US$200 per one oxygen bottle and for the seat surcharge fare please contact an EVA ticketing office or travel agent. Excluding oxygen needs on the ground, EVA will make every effort to provide the requested oxygen supply onboard your flight.

Portable Oxygen Concentrators

Passengers may bring and use Portable Oxygen Concentrator (POC) devices on board. The POC need to approved by EVA and comply with carry- on baggage weight and dimensions limitations. The POC must be stowed under the front passenger's seat; otherwise passengers may pay for an extra seat to tie-down the POC. It is prohibited to use the aircraft in-flight electrical supply due to not being guarantee a stable electrical supply onboard for commercial product use. The passenger must have a sufficient charge capacity of 150% to cover the duration of the flight and any anticipated delays. Extra batteries must be packaged for carry-on in a manner to prevent short a circuit.

Battery terminals must either be recessed or packaged to prevent contact with metal objects, including terminals of other batteries. The passenger needs to advise EVA in advance at least 48 hours prior to the flight departure date and inform reservation staff of the intended use of the POC and the model of POC to be use.

The passenger must check in and arrive at the departure gate no less than 60 minutes prior to departure. Prior to boarding, the handling staff will verify the POC model, physician's letter, number and packaging of batteries. The device must have a label attached indicating that it have been approved for use in aircraft. For more information, please contact EVA AIR reservation staff.

 

The following POCs are allowed on board:

The following Medical -Portable Electronic Devices are allowed on board :

Medical Information Sheet (MEDIF)

Please pass the following forms to your attending physician and fill them in depending on your health conditions, so that our Aviation Medicine Office can determine if special safety measures or medical services are required. It is prohibited to operate of any electrical medical device during emergency evacuation.


MEDIF English PDF file

MEDIF Traditional Chinese PDF file