Baggage Information

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Special Rules for Different Airports

Travel tips from the U.S. Transportation Security Administration  

As of January 1, 2003, the Transportation Security Administration (TSA) of the United States initiated rules and regulations for air travel and several methods of thoroughly screening 100% of departure baggage at all US airports.

In some cases, screeners open your checked baggage as part of the security process. The TSA suggests that you leave your checked baggage unlocked to help avoid breakage of your luggage locks. If your bag is locked and the TSA screeners have to open it, the locks may be broken. You can lock your bags if you choose but TSA cannot be responsible for any damage that may occur to locked bags that must be opened for security procedures. Whenever TSA screeners open your bag, they will place a tamper-evidence seal on the outside and leave a notice inside to signify that they inspected it.
There are some so-called dual-use items that could possibly become weapons and cannot be carried onboard the aircraft in your hand luggage or allowed past security checkpoints. Please check the TSA's list of banned carry-on items before you travel.
For information about the TSA security procedures, packing and timesaving tips, please visit U.S. Transportation Security Administration. If you need to report lost or missing items that may have been left at a TSA screening or baggage checkpoint, or in case there has been damage to your luggage or its contents, this page provides links to Lost and Found departments and to the TSA Claims Management Office. It also provides links to download forms needed to report lost/missing items or damages related to TSA security procedures. These forms can be submitted online or mailed to:


TSA Claims Management Office
601 So. 12th Street – TSA 9
Arlington, VA  22202


You can call the TSA Contact Center with questions or to inquire about loss or damage claims toll free at (USA) 1-866-289-9673 or e-mail tsa-contactcenter@dhs.gov 

Please note that you should contact the last airline flown if your luggage is missing, not the TSA. 

Additionally, other optional service fees, i.e. Unaccompanied Minors, Stretcher, Oxygen, please click here for more information.


London (UK)

  1. Effective 1 June, 2004, the United Kingdom limits every single piece of checked baggage departing from any airport in that country to a maximum weight of 32 kg/70 lb. If you have a bag that weighs more than that, you should rearrange its contents and pack items in different bags so that you do not exceed the weight limit. The maximum length for oversize baggage is 200 cm in length, 75 cm in height and width. Any item exceeding these will be refused by the security and should be delivered by cargo.
  2. To avoid unnecessary delays, please ensure your size and number of carry-on baggage to meet the requirement while pass through the security process at Heathrow and details as follows:
    • There is a discrepancy between Heathrow Airport and EVA Air for the size and number of carry-on baggage regulation. Please follow EVA Air’s hand baggage policy that only ONE carry-on baggage and ONE personal item may be taken through security control. Items larger than 56 x 36 x 23 cm (22 x 14 x 9 in)in dimension or 115 cm (45 in.) overall must be checked in as hold baggage.
    • The pre security passenger ambassadors will also be monitoring the above which could include sending passengers back to check-in for non-compliance. 
    • To help clarity on what items you can’t carry, please click Prohibited Articles.
    • For helping families prepare for security, please click Family Security Leaflet
    • If for example liquids are not presented correctly, the bag will be rejected for a hand search and the passenger journey through security will be delayed.

Hong Kong/Macau

Stun-gun, compressed spray gas, extendible baton, etc. are strictly prohibited in both checked baggage and carry-ons while travelling to/from/via Hong Kong and Macau. If such an item is found with you by the government officers of Hong Kong/Macau, you might face a serious detailed inspection. For more information, please click here to visit the Hong Kong Police Force website.
 

Japan

  1. According to the Civil Aeronautics Act of Japan, hair curlers with built-in lithium ion battery-operated cannot be hand-carried or checked-in when departing from Japan because this item belongs to "heat producing articles". The built-in battery cannot be removed, it may cause danger in air transportation.
  2. Like LAGs handling (liquids, aerosols and gels), a cigarette lighter that does not contain unabsorbed liquid fuel must be also carried in a clear, re-sealable plastic bag at the security checkpoints.
  3. Self-Heating Meals (The container with Self-Heating agent) are not allowed to bring as carry-on items or in checked baggage because they contain Potassium Oxide substance.
  4. Though bug freezing spray is non-toxic, it is dangerous to spray on human beings or animals. Thus, it is forbidden to be accepted as carry-on or checked baggage.
  5. For more information, please click here.