Termination of the Frequent Flyer Program partnership with US Airways (US)
We sincerely appreciate your consistent support of EVA Air. As US Airways already announced that it will secede from the Star Alliance on March 30, 2014, therefore, we are regretful to inform you that the Frequent Flyer Program partnership between EVA Airways (BR) and US Airways (US) will be terminated effective from May 15, 2014. In addition, the code-share flights cooperation with US Airways will be suspended at the same time. In order to protect your rights, please refer to the following information about the bonus miles accrual, mileage retroactive, award ticket and Star Alliance Upgrade Award (SAUA) redemptions for Infinity MileageLands members travel on US Airways flights.
- Bonus Miles Accrual
From March 31 to May 14, 2014 (travel date), Infinity MileageLands members traveling on US Airways flights are allowed to accrual bonus miles for US/BR code-share flights with BR flight number.
- Mileage Retroactive
Please retain ticket receipt and boarding pass for mileage retroactive within six months from boarding date. Mileage retroactive request for Infinity MileageLands members will be allowed till November 14, 2014.
- Award ticket redemption for US Airways flights
Infinity MileageLands members can reserve and issue award tickets on US Airways flights before/on May 14, 2014. Besides, once the award tickets have been issued, it is not allowed for members to change US Airways flights on/after May 15, 2014. Please be noted that the entire journey should be completed within the validity period. Award tickets refund is acceptable; please contact your local EVA’s reservation or ticketing office directly.
- Star Alliance Upgrade Award (SAUA) redemption for US Airways flights
The redemption of SAUA on US Airways flights is not allowed on/after March 31, 2014. If Infinity MileageLands members who have redeemed and got the confirmed SAUA bookings on US Airways flights before/on March 30, 2014, then they still can enjoy the SAUA service. Please be reminded that the confirmed SAUA booking of US Airways flights cannot be changed on/after March 31, 2014.
- Star Alliance God/Silver member services
On/after March 31, 2014, the Star Alliance Gold or Silver reservation or airport privileges will not offered when traveling on US Airways flights.
We sincerely apologize for all the inconvenience that this may cause and appreciate your understanding and cooperation. Finally, we would like to thank you once again for continuously supporting EVA Air and Star Alliance.