As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact us by Phone at EVA AIR Reservation if you have not received it. We will resend it to your E-mail address that you provided to us.
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to apply refund.
There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at an airport.
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check-in at the airport, you can easily get your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
Each transaction may only purchase a total of 9 tickets (not including infant tickets) and must contain at least 1 adult (over 16 years old), each adult may only bring 1 infant (Infant does not occupy a seat, and must be under the age of 2 while traveling.) and 1 child, or at most 3 children. Please contact our reservation & ticketing staff if you wish to book a child or infant ticket only.
If you want to change your schedule, you can do so online via CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel on the desired dates and routing.
No. everyone can purchase ticket(s) and ancillary service(s) online as long as the terms and conditions are fulfilled your requirement.
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.
The name cannot be changed, but it may be corrected or modified for the following reasons to the same passenger :
- Incorrect spelling
- Reversal of first name and surname
- An incorrect title
- To add an alias
Please contact EVA Air reservation office or your travel agent for the amendment and a service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding to passengers who fail to present the original credit card used to purchase ticket.
Yes. If you already purchased the ticket on the EVA Web site and your flights are on EVA Air, you can make seat assignment online. Online seat selection is available up to 12 hours before your scheduled flight departure. Passengers who have used our advance seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. EVA Air and UNI Air may adjust seats other than those being pre-selected by passengers for flight type change or airport operating requirements.
No, for wait-list bookings and itineraries with open dates, please contact our reservation office.
|Departure Region||China||Taiwan||Japan||Other Areas|
EVA Air accepts Visa, MasterCard, American Express, JCB and Diners Club. Note 2
Debit Card: EVA Air accepts Visa, MasterCard.
EVA Air accepts Visa, MasterCard, American Express, JCB and Diners Club.
Debit Card: EVA Air accepts Visa, MasterCard.
EVA Air accepts Visa, MasterCard, American Express and Diners Club. Note 2
Debit Card: EVA Air accepts Visa, MasterCard.
Note 1:Passenger or one of the travel companions must be the credit card holder. You are required to present the credit card used to purchase the ticket during check-in at the airport. Passengers who fail to do so will be denied boarding unless they purchase a full-fare ticket at the airport ticket counter.
Note 2: Due to a system operational adjustment, as of June 1, 2017, the Website will NOT be able to process payments and/or refunds made by Diners Club cards (except for itinerary departing from the UK, Japan or Austria).
Yes, so long as that person is traveling on the same flight with you. If you, as the credit card holder, will not be among the travel party, you must present your credit card and passport/ legally acceptable photo ID to EVA Air and sign an indemnity form. This can be done in one of two ways:
- Visit any EVA Air office during business hours and at least 48 hours before the passenger's scheduled departure. You must bring your credit card, passport/ legally acceptable photo ID and sign an Indemnity of Payment form.
- Visit the EVA Air counter at the airport at least one hour before scheduled departure. You must bring your credit card, passport/ legally acceptable photo ID and sign an Indemnity of Payment form.
Yes, you can use the online seat selection to change your seat.
Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. If the special meal you require is not listed in our meal list online, please contact one of our reservation offices.
If you need special meal services on another airline, please contact the other airline directly but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.
Reservations can be made from 3-7 hours (depends on flights) to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.
Yes, it's secure. While you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over the Internet. Your personal data will be used to assist EVA AIR in providing better services to you. We will not sell or rent the data to third parties without your consent. For details, please refer to the 'Privacy & Security Statement ' of EVA AIR Website.
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel companions.
If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition, the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.) For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
Infant tickets occupying a seat may cost as much as child or an adult ticket. Please contact our Ticketing Department or your travel agency.
For bassinet, diaper and infant meal requests, please contact our Reservation Department after you purchase your tickets. A limited number of bassinets can be reserved for free on all EVA Air flights. They can be used for infants under 8 months of age due to size limitations. Our reservation specialists will assist to confirm availabilities for you.
An infant does not occupy a seat and must be less than 2 years old for the entire journey. Each infant must travel with an adult 16 years or older, so the number of infant tickets purchased must be equal or less than that of adult tickets purchased.
Each online transaction must contain at least one adult 16 years or older. To add an infant to your existing record, please contact our Ticketing Department or your travel agency.
Yes, please enter your name in both sections, first name and last name to complete the transaction. I.e. First name: Khishnamurti and Last name: Khishnamurti.
The Air Passenger Duty (APD) tax is a tax collected on departures from airports in the United Kingdom (UK). The Air Passenger Duty (APD) tax can be identified as ‘GB’ in the tax break down section of a fare.