EVA Air’s liability is limited for loss of, damage to, or delay in delivery of any perishable property and baggage with inadequate packing, nor for damage to or damage caused by fragile articles, liquids, or perishables. EVA Air’s liability for the following items is also limited in accordance with the relevant convention governing international air travel: medicines, orthotics (medical support devices), money, jewelry, silverware, negotiable papers, securities, business/personal documents, spirits, books/manuscripts, optics, keys, publications, blueprints, paintings/works of arts, sound reproduction equipment, business samples, artistic items, irreplaceable items, photographs, business equipment, natural fur products, antiques, heirlooms, collectibles, artifacts, precious metals/stones, photographic/audio/video equipment and related items, computer hardware/software and electronic components/equipment. Although EVA Air does accept the previously listed items in checked baggage, we cannot be liable or for which EVA Air's liability may be limited for any loss/damage to them.
Before you pass through immigration, please make sure your baggage has been inspected by X-ray at a security checkpoint and cleared to proceed. EVA Air is authorized to inspect your baggage whether you are present or not when it is being examined and can be refused for transport it if you are absent.
Baggage that has passed through security-inspection points will be moved to the aircraft loading area by either an automated baggage-handling system or, in some airports or conditions, by baggage handlers. Most baggage is loaded into a special container that requires it to be stacked. If any attachments such as handles or straps are not properly stored, damage could possibly occur to the baggage during the transportation process. You are encouraged to use appropriate baggage and to remove any unfixed or protruding attachments.
EVA Air and its agents exercise due diligent care when handling all baggage. Nevertheless, baggage might get stained, dented or scratched under some certain circumstances during transportation. We appreciate your understandings. To minimize the damage, you may choose to wrap your baggage with plastic-film and not check-in brand-name baggage.
At baggage claim areas
Sequence and priority for unloading is determined by the cabin class flown and loading position. Please allow 20-60 minutes for your baggage to be delivered to the claim area. To ensure that you don't take someone else's identical or similar-looking baggage by mistake, please double-check the tag number on the suitcase to make certain it is the same as the one on your baggage receipt before you take it from the conveyor. You can click here for baggage clearance information at Taoyuan International Airport(TPE) and Songshan Internatioal Airport(TSA) in Taiwan.