FAQ

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To search the Frequently Asked Questions (FAQs), you can select category in the box below

Sujet :

billetterie

Is there any refund surcharge?
Refund surcharge may be applied when refund your ticket.
However, When you book and ticket a reservation through the EVA AIR web site or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and submit the refund within 24 hours of purchase.
How can I obtain a refund?
- If the ticket was purchased from a travel agent, please contact your travel agent  to arrange a refund;
- If the ticket was purchased from EVA AIR reservation and ticketing office, please contact the original issuing office to arrange a refund;
- If the ticket was purchased from EVA AIR website, please go to page of "Book and  Manage your Trip" and select "Refund Application/Inquiry" to submit your refund request ;
- If the ticket was originally purchased from EVA AIR website and have been further reissued by EVA AIR reservation and ticketing office, please contact EVA AIR reservation and ticketing office to arrange a refund.
I am traveling with a baby, do I need to buy a ticket for the baby?

A child who has not reached his/her second birthday and is not occupying a seat shall purchase an infant fare ticket.

A child who has not reached his/her second birthday and is occupying a seat shall purchase a child fare ticket.

A child must be accompanied by an adult person or a family member over age of 16 when traveling by air.

Who is eligible to use a child fare ticket?

A child who has reached his/her second birthday but not his/her 1st birthday as of the date of commencement of travel may apply to a child fare ticket.

A child must be accompanied by an adult person or a family member over age of 16 when traveling by air.

What if my child turns 2 years old on the trip, will I have to book a seat and pay additional for the return flight?

According to CAA regulations, a child who is over two years old shall be equipped with a seat.

Therefore, if a child who will reaches his/her second birthday after commencement of travel, paying a child fare for occupying a seat shall be applied to the onward and/or return flights for the child.

What should I do to change my booking?

- If your ticket was purchased from a travel agent, please contact your travel agent to change your booking.
- If your ticket was purchased from EVA AIR web site or  EVA AIR reservation and ticketing offices, please contact EVA reservation and ticket office
  to change your booking.
- Please note that penalty and fare/tax difference might be required for re-booking, according to the fare rule of the ticket you purchased.

Can I change the name on my ticket?
According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.
Allowing Reservations to be Canceled Without Penalty Within 24 Hours of Purchase
When you book and ticket a reservation through the EVA AIR website or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase.

Rembourser

Is there any refund surcharge?
Refund surcharge may be applied when refund your ticket.
However, When you book and ticket a reservation through the EVA AIR web site or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and submit the refund within 24 hours of purchase.
How can I obtain a refund?
- If the ticket was purchased from a travel agent, please contact your travel agent  to arrange a refund;
- If the ticket was purchased from EVA AIR reservation and ticketing office, please contact the original issuing office to arrange a refund;
- If the ticket was purchased from EVA AIR website, please go to page of "Book and  Manage your Trip" and select "Refund Application/Inquiry" to submit your refund request ;
- If the ticket was originally purchased from EVA AIR website and have been further reissued by EVA AIR reservation and ticketing office, please contact EVA AIR reservation and ticketing office to arrange a refund.
Allowing Reservations to be Canceled Without Penalty Within 24 Hours of Purchase
When you book and ticket a reservation through the EVA AIR website or EVA reservation/ ticketing office for EVA flights to/from USA one week (168 hours) or more prior to a flight’s departure date, EVA will allow you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase.
How long would it take to get the refund of my ticket?
For tickets purchased at EVA AIR web site or EVA reservation/ticketing office and ticket refunds are due, we will process and provide the refund back to you within twenty (20) days after receiving a complete refund request for cash and check payments or within seven (7) days when the payment is by credit cards including any fees for optional services that you were unable to use due to an over sales situation or flight cancellation. Credit card refunds will be sent to the credit card company and may or may not reflect immediately on your statement depending on the billing cycle of the credit card company.

Tarif réduit

I am traveling with a baby, do I need to buy a ticket for the baby?

A child who has not reached his/her second birthday and is not occupying a seat shall purchase an infant fare ticket.

A child who has not reached his/her second birthday and is occupying a seat shall purchase a child fare ticket.

A child must be accompanied by an adult person or a family member over age of 16 when traveling by air.

Who is eligible to use a child fare ticket?

A child who has reached his/her second birthday but not his/her 1st birthday as of the date of commencement of travel may apply to a child fare ticket.

A child must be accompanied by an adult person or a family member over age of 16 when traveling by air.

What if my child turns 2 years old on the trip, will I have to book a seat and pay additional for the return flight?

According to CAA regulations, a child who is over two years old shall be equipped with a seat.

Therefore, if a child who will reaches his/her second birthday after commencement of travel, paying a child fare for occupying a seat shall be applied to the onward and/or return flights for the child.

Autres

What should I do to change my booking?

- If your ticket was purchased from a travel agent, please contact your travel agent to change your booking.
- If your ticket was purchased from EVA AIR web site or  EVA AIR reservation and ticketing offices, please contact EVA reservation and ticket office
  to change your booking.
- Please note that penalty and fare/tax difference might be required for re-booking, according to the fare rule of the ticket you purchased.

Can I change the name on my ticket?
According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.
How to get a receipt of my ticket purchase?
- If your ticket was purchased from EVA AIR web site, please go to the page of "Book and Manage your Trip" and select "Print Certificate for Ticket Issuance".
- If your ticket was purchased from EVA AIR reservation and ticketing office, please contact the original issuing office for a receipt.
- If your ticket was purchased from a travel agent, please contact your travel agent  for a receipt.