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FAQ
 
 
Join the Club
How can I find out my membership number ?

How do I join the Evergreen Club ?

Is there an enrollment fee? Who is eligible to become an Evergreen Club member ?

Can I earn miles before my enrollment?

Evergreen Club – Member Only Area
What functions are provided in the Members-only Area?

How do I create a password for the Members-only Area ?

Mileage Accumulation, Verification and Correction
Can I earn miles using group tickets? What other kinds of tickets do not earn mileage ?

I  forgot to provide my membership number when I made a reservation. How can I claim my mileage ?

How do I know my mileage has been properly credited ?

Can I earn bonus mileage without taking an EVA Air flight ?

How do I get mileage credited to my account automatically ?

How long are my Evergreen Club miles valid ?

I am an EVA/Citibank co-brand credit card holder and already transferred 40,000 points (equaling 40,000 bonus miles) into my Evergreen Club membership account. To upgrade my Evergreen Club membership to silver card status, I need to take six EVA Air international flights and accumulate 25,000 miles within 12 months. I have taken six trips within 12 months. Am I now eligible for membership at the silver card tier?

How much time do I have to make a mileage correction ?

Award Program
Are mileage and electronic upgrade certificates also transferable?

How do I use my mileage ?

Why can e-mileage be transferred but not used in combination with mileage that bears a different membership number?

What are the benefits of mileage accumulation ?

Evergreen Club Service Center
Why am I not receiving mail from the Evergreen Club?

 Q:How can I find out my membership number ? 
 A:You will receive a temporary card with your membership number on it within two to four weeks after we receive your application form. Alternatively, you can find your number on the Retrieve Membership Number page. 
 Q:How do I join the Evergreen Club ? 
 A:

Get an application form from any EVA Air office, at our airport check-in counters, from one of the cabin crew during a flight, from an Evergreen Club Service Center, or online through EVA Air's Web site. Simply complete the form and mail or fax it to the Evergreen Club Service Center nearest you for processing. If you join online, your enrollment will be registered instantly. You will receive your membership number right away.
I want to join the club now!

 
 Q:Is there an enrollment fee? Who is eligible to become an Evergreen Club member ? 
 A:

No, there is no enrollment fee. Anyone two years of age or older can become an Evergreen Club member. Your permanent membership card will be issued once your first flown mileage with EVA Air has been credited to your account.
Click here for details of membership tiers

 
 Q:Can I earn miles before my enrollment? 
 A:

Yes, international flights taken during the six months preceding membership application can earn miles. Simply send photocopies of the relevant EVA Air tickets with your application form.

 
 Q:What functions are provided in the Members-only Area? 
 A:
  1. Mileage Data Inquiry
  2. Mileage Correction (for EVA Air's international flights)
  3. Nominee Registered (You must submit an On-line Service Form in advance)
  4. Transfer/Return Electronic Miles or Electronic Upgrade Certificates
    (You have to apply for On-line Service in advance and the nominees must be listed as effective nominees in your account. *Print "Nominee Register Application Form"; Print  "On-line Service Form" )
  5. Apply for an E-Mileage Statement.
  6. Update Personal Data
    (change your e-mail address, postal address or password etc.)
  7. Card Re-issuance (Green Card members can print temporary cards.)


 

 
 Q:How do I create a password for the Members-only Area ? 
 A:You set your password when you apply to join the Evergreen Club online. You can also go to the Create Password