Handling Procedure for Mount Agung Volcano Eruption

Worldwide EVA Air passengers’ itinerary influenced by 29JUN’18 of Mount Agung volcano, which issued by EVA Air travel involving Denpasar(DPS). 

shall waive refund/rebooking service fee under following condition:

Issue date: On/before 29JUN’18 

Travel date: 29JUN’18 ~ 06JUL’18

  1. Refund: Passengers who hold tickets within above Issue/Travel period and apply refund, refund fee could be waived. 
  2. Rebooking: Rebooking before 31JUL’18 which matched original issued booking class/itinerary and new departure date on/before 31JUL’18, rebooking fee could be waived. If rebooked travel date occurs fare difference still required to collect.