Changes of BR/B7 flights affected by Cancellation/Schedule Change due to Strike

1. Eligibility

For passengers holding BR/B7 tickets with confirmed bookings on BR/B7 international flights affected by cancellation/schedule change due to strike.

2. Applicable period

The application must be submitted on/before 20SEP’19.

3. Rebooking/Reissue

  • For tickets purchased from EVA website or ticketing offices, please contact the nearest ticketing office for rebooking and ticket change 
  • For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
  • Rebooking of the affected flight(s) may be arranged as another BR/B7 international flights, or BR/B7 international flights connecting OAL flights, or rebook on OAL direct flights/connecting flights provided the destination or next stopover point named on the original ticket remains unchanged. 
  • Rebooking must be made in the same cabin as the original ticket, and the fare/tax difference and the service charge will be waived.
  • The no-show fee may be waived if occurred.
  • Ticket validity may be extended up to 3 months if the ticket expiry date is due. 

4. Award tickets and upgrade with mileages

Please contact EVA/UNI Air reservation office for rebooking. The service fee may be waived. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund

  • Refund rule and cancellation fee will be waived for tickets issued on 695/525 tickets traveling EVA/UNI Air operated or marketing flights that has been affected by the strike.

-  For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices. 

-  For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

  • For tickets issued on stocks/plates other than EVA/UNI Air, please contact original issuing carrier for refunds.

6. Group Passengers

Please contact your travel agent.

7. Free and reduced fare tickets

Not applicable (e.g. ID/AD/DM).