Handling Guideline of BR/B7 flights affected by Coronavirus disease (COVID-19) (Updated :25FEB'20)

Mainland China / Hong Kong and Macao

Singapore / Japan Route

Korea Route

Philippine Route

Phuket Flights

Milan Flights

Taiwan Winter Vacation Adjustment

Taiwan Summer Vacation Adjustment

Vietnam Flights


 
 
 

【 Mainland China / Hong Kong and Macao 】

Updated: 07FEB'20

1. Eligibility

A. For passengers holding BR/B7 tickets issued on/before 10FEB2020 with confirmed bookings on BR/B7 cross-strait or international flights with connecting flights from/to Mainland China / Hong Kong and Macao between 20JAN2020 and 30APR2020.

B. For passengers holding BR/B7 tickets with confirmed bookings on BR/B7 cross-strait or international flights between 20JAN2020 and 30APR2020, who are not entitled to enter/transfer or required to isolate/quarantine based on each country's regulation for Coronavirus disease (COVID-19) (related documents shall be attached).

2. Applicable period

The application must be submitted on/before 30APR2020.

3. Rebooking/Reissue

A. The fare/tax difference and the service charge will only be waived once for the passengers changing to the new BR/B7 flight/date departing on/before 30JUN2020 with the same route (city)/booking class as on the original ticket.

The fare/tax difference shall be paid by passengers and the service charge will only be waived once for passengers changing to the new BR/B7 flight/date with different route/booking class as on the original ticket.

B. No show passengers are not eligible for the waiver.

C. Ticket validity can be extended for 14days if the ticket validity is due to expire. 

D. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.

4. Award tickets and upgrade with mileages

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices. 

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.



【 Singapore / Japan Route Flights 】

Updated: 25FEB'20

1. Eligibility

A. For passengers holding BR/B7 outbound confirmed tickets on BR/B7 flights from Taiwan to Singapore/Japan:

(a)Ticket issued date : on/before 2020-02-24

(b)TW- Singapore Original travel date : between 2020-02-11 and 2020-04-30

TW-Japan Original travel date : between 2020-02-22 and 2020-04-30

2. Applicable period

The application must be submitted on/before 2020-04-30.

3. Rebooking/Reissue

A. Passengers may change to the new BR/B7 flight/date departing on/before 2020-12-31. The service charge will only be waived once.:

(a)Provided that no changes made on RBD and routing (city) to the new BR/B7 operated Flight. Endorsing to flights operated by other carrier is not permitted.

(b)Tickets with interline connecting flight involved, re-accommodation must be made in accordance with applicable BR/B7 fare rule. Change of transfer point is permitted provided the fare/tax and destination (city) remain the same.

(c)Changes will refer to applicable BR/B7 fare rule and the fare/tax differences should be collected.

B. No show passengers will not be exempted from no-show fee.

C. Ticket validity can be extended for additional 14days from the last day of ticket validity for the new traveling date.

D. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.

E. For passengers who met the criteria of this regulation but have been applied reissue fee may contact EVA/UNI AIR reservation and ticketing office.

(a) TW- Singapore : on/after 2020-02-11

(b) TW-Japan : on/after 2020-02-22

4. Refund: Refund penalty will be charged by original ticketing rule.

5. Award tickets and upgrade with mileages

Please contact EVA/UNI Air customer service center for rebooking. The service fee can be waived once. Expired miles are exempted from collection provided the revised itinerary meets the same criteria as the original ticket.

6. Group Passengers

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.



【 Korea Flights 】

Updated: 25FEB'20

1. Eligibility

For passengers holding EVA/UNI AIR tickets with confirmed booking on following sectors, 

EVA/UNI AIR flights to/from Korea:

(a) Ticket issued date : on/before 2020-02-24

(b) Original travel date : between 2020-02-24 and 2020-04-30

2. Applicable period

The application must be submitted on/before 2020-04-30.

3. Provisions of Rebooking/Reissue

A. Passengers may change the flight departing on/before 2020-12-31 and the reissue fee will be waived for ONE transaction.

(a) Provided that no changes made on RBD and routing (city) to the new EVA/UNI AIR operated flight, the fare difference and/or tax difference may be exempted from collection for ONE transaction. Endorse to flights operated by other carriers is not permitted. 

(b) Tickets with interline connecting flight involved, re-accommodation must be made in accordance with applicable EVA/UNI AIR fare rule. Change of transfer point is permitted provided the fare/tax and destination (city) remain the same.

(c) For conditions other than (a) (b) above, changes will refer to applicable EVA/UNI AIR fare rule and the charge the fare/tax difference.

B. No-show passengers will not be exempted from no-show fee.

C. Ticket validity can be extended for additional 14 days from the last day of ticket validity for the new traveling date.

D. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change. 

4. Refund

A. Refund fee of the tickets and/or ancillary services will be exempted. 

B. For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.

C. For tickets purchased from travel agents, please contact your travel agent for refunds. 

5. Refund fee could be waived for the reissued tickets.

6. Award ticket and upgrade with mileages

Please contact EVA/UNI AIR reservation and ticketing office for rebooking or refund. The service fee can be exempted for ONE transaction. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the previous ticket.

7. Group passengers

Please refer to the original issuing agent. 

8. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this provision. 



【 Philippine Route 】

Updated: 15FEB'20

1. Eligibility

For passenger holding BR/B7 tickets issued on/before 11FEB2020 with confirmed bookings on BR/B7 cross-strait or international flights with connecting flights from/to Philippine between 10FEB2020 and 15FEB2020, who are not entitled to enter/transfer or required to isolate/quarantine based on Philippines government travel restrictions.

2. Applicable period

The application must be submitted on/before 25FEB2020.

3. Rebooking/Reissue:

A. The fare/tax difference and the service charge will only be waived once for the passengers changing to the new BR/B7 flight/date departing on/before 30JUN2020 with the same route (city)/booking class as on the original ticket.

For change to a different route (city)/booking class from the original ticket, the service charge may be waived for one time but the fare/tax difference shall be paid by the passengers.

B. For tickets purchased from travel agents, please contact the original issuing agents. 

4. Award tickets and upgrade with mileages:

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices. 

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.



【 Phuket Flights】

Updated :10FEB'20

1. Eligibility

For passenger holding BR/B7 tickets issued on/before 10FEB2020 with confirmed bookings on BR/B7 cross-strait or international flights with connecting flights from/to Phuket between 02APR2020 and 20JUN2020.

2. Applicable period

The application must be submitted on/before 15MAY2020.

3. Rebooking/Reissue

A. The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR flight/date with the same route (city)/booking class as on the original ticket.

B. No show passenger is not eligible for the waiver.

C. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.

4. Award tickets and upgrade with mileages

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices. 

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.

【 Milan Flights 】

1. Eligibility

For passengers holding BR/B7 tickets issued on/before 06FEB2020 with confirmed bookings on BR/B7 Milan direct flights on/before 16MAY2020.

2. Applicable period

The application must be submitted on/before 15MAY2020.

3. Rebooking/Reissue:

A. Itinerary with BR/B7 flights only:

B.If there’s interline connecting flight involved, rebooking to the designated RBD of interline partner’s flight is allowed provided the destination remains the same.

C.No show passenger is not eligible for the waiver.

4. Award tickets and upgrade with mileages:

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund:

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices.

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers:

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.


【 Taiwan Winter Vacation Adjustment 】

Updated :11FEB'20

1. Eligibility 

For passengers holding BR/B7 tickets issued between 22JAN2020 and 03FEB2020 with confirmed bookings on BR/B7 cross-strait or international flights and depart from Taiwan(except transit passengers) between 02FEB2020 and 25FEB2020 (related documents shall be attached). 

2. Applicable period 

The application must be submitted on/before 25FEB2020. 

3. Rebooking/Reissue: 

A. The fare/tax difference and the service charge will only be waived once for the passengers changing to the new BR/B7 flight/date departing on/before 25FEB2020 with the same route (city)/booking class as on the original ticket.      For change to a different route (city)/booking class from the original ticket, the service charge may be waived for one time but the fare/tax difference shall be paid by the passengers. 

B. No show passengers are not eligible for the waiver. 

C. For tickets purchased from travel agents, please contact the original issuing agents. 

D.  For passengers who met the criteria of this regulation but have been applied refund or reissue fee on/after 02FEB2020 may contact EVA AIR reservation and ticketing office for applying said charges.  

4. Award tickets and upgrade with mileages: Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket. 

5. Refund: 

A. Refund rule and charge will be waived. 

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices.  

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund. 

6. Group Passengers: Please contact your travel agent. 

7. Free and reduced fare tickets Such as ID/AD/DM tickets, are not applicable to this procedure. 



【 Taiwan Summer Vacation Adjustment 】

Updated :03FEB'20

1. Eligibility

For passengers holding BR/B7 tickets issued on/before 03FEB2020 and depart from Taiwan with confirmed bookings on BR/B7 cross-strait or international flights between 30JUN2020 and 15JUL2020.

2. Applicable period

The application must be submitted on/before 10FEB2020.

3. Rebooking/Reissue:

A. The refund service charge will only be waived once for the passenger changing to the new BR/B7 flight/date departing within ticket validity with the same booking class and route as on the original ticket.

B. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.

4. Award tickets and upgrade with mileages:

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund:

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices.

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers:

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.



【 Vietnam Flights 】

Updated: 01FEB'20

1. Eligibility

For passengers holding BR/B7 tickets issued on/before 01FEB2020 with confirmed bookings on BR/B7 Vietnam flights before 02FEB2020.

2. Applicable period

The application must be submitted on/before 15FEB2020.

3. Rebooking/Reissue:

A. The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR/B7 flight/date departing on/before 31MAY2020 with the same booking class and route as on the original ticket.

B. Ticket validity can be extended for 14days if the ticket validity is due to expire.

C. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.

4. Award tickets and upgrade with mileages:

Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

5. Refund:

A. Refund rule and charge will be waived.

B. For tickets purchased from EVA AIR official website, please submit a refund through EVA Air website or contact EVA AIR reservation and ticketing offices.

C. For tickets purchased from travel agents, please contact your travel agent to arrange a refund.

6. Group Passengers:

Please contact your travel agent.

7. Free and reduced fare tickets

Such as ID/AD/DM tickets, are not applicable to this procedure.