Handling Procedure for Mount Agung Volcano Eruption

Due to potential impact of Mount Agung volcano, please apply to the following procedure for customers holding confirmed tickets on BR to travel from/to Denpasar.

1. Ticket Issued on/before 30 SEP’17 & Outbound Travel Period between 01OCT-15OCT’17.

(1) Rebooking:

a. Penalty waived for new travel date on/before 15 OCT’17. 

(2) Rerouting:

a. Voluntary Changes: Fare and Tax difference should be paid by Passengers.
b. Revised travel date must be on/before 31 October 2017.

(3) Refund:

a. The refund charge will be waived in case flight cancel.
b. No waiver on cancellation, and refund charges.

(4) Non Applicable Tickets:

a. ID/AD/DM discount tickets.
b. Group tickets:please refer to local sales office.

2. EVA AIR will give updated information according to local environment conditions once needed.