Handling Guideline for Cancellation/Schedule Change of BR flights affected by closure of Kansai Airport

  • Eligibility

For passengers holding BR tickets issued on/before 11SEP18 with confirmed bookings on BR international flights between 05SEP18 and 30SEP18..

  • Applicable period 

The application must be submitted on/before 14OCT18.

  • Rebooking/Reissue: 
  1. The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR flight/date departing on/before 14OCT18 with the same cabin and route to/from any BR online cities in Japan.
  2. Ticket validity can be extended for 14days after the expiry date in case of expiring the period of validity.
  3. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
  • Award tickets and upgrade with mileages:
  • Please contact EVA Air reservation office for rebooking. The service fee of US$50 can be waived once. Expired miles are exempt from collected.

  • Refund: 
  • Refund rule and charge will be waived.

  • Group Passengers: 
  • Please contact your travel agent.

  • Free and reduced fare tickets 
  • Such as ID/AD/DM tickets, are not applicable to this procedure. 

We sincerely apologize for any inconvenience this may cause you. We appreciate your understanding, and we thank you for being a valued EVA Airways customer.