EVA Air | Global

EVA Air does not fly to Wuhan. Nevertheless, we are taking every precaution against Coronavirus disease and making every effort to help prevent an epidemic. On all our flights to and from high-risk areas such as Mainland China, Hong Kong and Macau, we require crew members to wear sanitary masks and, after meals when they collect food trays from passengers, use gloves. If crew members on other routes encounter passengers who appear ill or seem to have a virus, they take precautions, wear masks and wash their hands frequently.

More information, please refer to EVA Air Precautions Against Coronavirus disease.

https://www.qrcode-cdc.tw/ (Flight from CHINA only)

https://hdhq.mohw.gov.tw/ (Except from CHINA)

Please be reminded to：

• Read the declaration items thoroughly and fill in the passenger health declaration.
• Please fill in the “Health Declaration and Home Quarantine Notice” or “Health Declaration Card” in writing if you cannot fill the form through the electronic process.

For the purpose of preventing the spread of the COVID-19, serval countries have issued a ban "Non-residents who have certain countries travel history will be denied entry". For your own benefit, please inform our ground staff proactively and honestly. Passengers should be responsible for any related expenses or compensations incurred due to concealment of travel history.
※【Reference only, subject to government of each countries for regulations and laws.】

Taiwan Centers for Disease Control (CDC)
https://www.cdc.gov.tw/En/Bulletin/List/7tUXjTBf6paRvrhEl-mrPg

Ministry of the Interior National Immigration Agency ROC. (Taiwan) 
https://www.immigration.gov.tw/5385/7229/7238/

Bureau of Consular Affairs, Ministry of Foreign Affairs, ROC. (TAIWAN)
https://www.boca.gov.tw/mp-2.html

ROC Embassies and Missions Abroad
https://www.roc-taiwan.org/portalOfDiplomaticMission_en.html#ALL

Ministry of Foreign Affairs, ROC. (Taiwan) EMBASSIES & MISSIONS
https://www.mofa.gov.tw/en/Content_List.aspx?n=D7B7F1B4196DD582

Mainland Affairs Council ROC. (Taiwan)
https://www.mac.gov.tw/News.aspx?n=05B73310C5C3A632&sms=1A40B00E4C745211

For the purpose of preventing the spread of the COVID-19, all passengers with a history of travel to certain countries prior 14 days of arrival Taiwan are required to be under home quarantine. Passengers should stay home (hotel) , avoid going out as well as complying related regulations. Violating home quarantine requirements such as going out, taking public transportation will be imposed fines regarding Communicable Disease Control Act.

• If the ticket was purchased from a travel agent, please contact your travel agent to arrange alternative flight.
• If the ticket was purchased from EVA Air Office or EVA Air website / EVA mobile APP, please contact EVA Air Office to arrange alternative flight.

• If your flight is canceled or delayed due to the epidemic, EVA will exempt your ticket refund from service fees.
• If the ticket was purchased from a travel agent, please contact your travel agent to arrange refund;
• If the ticket(ancillary service) was originally purchased from EVA AIR website/EVA AIR reservation and ticketing office, or changed by EVA AIR reservation and ticketing office afterward, please go to the page of “Plan & Book/Book Online” and select “ Refund Application/Inquiry” to submit your refund request；or please contact the original office to arrange refund.

Please refer to EVA Air website\Flight Status\Flight Certificate for self-service printing or contact the nearest EVA Air Office.

Please contact your travel agency or the nearest EVA Air Office to arrange alternative flights to your final destination.

Please contact an EVA Air Office. We will refund you for these services and exempt the refund from service fees.

Please refer to "Refund Application/Inquiry" and contact an EVA Air Office to rebook your flights.

During the pandemic period, Infinity MileageLands Diamond/Gold/Silver members cannot retain card status and members inquiry about Diamond/Gold/Silver card tier renewal, please refer to Extension for Infinity MileageLands members for more information. Thank you.

During the pandemic period, Infinity MileageLands members recently cannot use electronic upgrade certificates, please refer to Extension for Infinity MileageLands members for more information. Thank you.

During the pandemic period, Infinity MileageLands members recently cannot use Award Miles before expiry date, please refer to Extension for Infinity MileageLands members for more information. Thank you.

Due to the flight cancellation, we will cancel the order and have the refund sent to your bank account. The valid mileage and e-coupon will be back to your account accordingly.

According to related regulations, the provisions for carrying disinfectant products are as follows:

1. Disinfection Alcohol
   • Non-radioactive medical supplies (including sprays), for example, hand sanitizer, alcohol swab or disinfection alcohol, can be accepted as carry-on or checked baggage.
   • Carry-on Baggage: not more than 100 ml of each container, must be carried in a clear, re-sealable plastic bag. The total volume of the bag does not exceed 1 liter (including other LAGs). 
   • Checked baggage : not more than 500 ml or 0.5 kg of each container.
   • The total net quantity must not exceed 2 liters or 2 kg per passenger (including above-mentioned medicinal articles and other toiletry articles)
2. Hypochlorous acid water can be hand-carried (it must comply with LAGs) or put in checked baggage.
3. Disinfectant products containing chlorine dioxide and sodium chlorite  (e.g. Cleverin etc.) are classified as Class 8 Corrosive Materials and not allowed to be accepted as carry-on or checked baggage.

Note: From above 1 & 2, passengers are requested to keep the original packaging or attach recognizable labels, which will help security personnel identify the content and capacity.

Due to the impact of COVID-19, EVA Air temporarily suspends our Hello Kitty Jet service from 2020/04/01. The special livery aircraft are subject to route adjustment and do not provide Sanrio-themed inflight service items.

To ensure passengers have all the relevant information to prepare for journey and to fly with confidence, Star Alliance have put together the most relevant health and hygiene safety measures adopted by both our member airlines and an extensive range of airports of the Star Alliance network, meant to prevent the spread of COVID-19.

Please refer to Travel Information Hub.