EVA Air statement on COVID-19
Update on Oct 08, 2021 for Cabin Supply service
The Royal Laurel Class/ Premium Laurel Class/ Business Class resume to provide noise- cancelling headphones and the Premium Economy Class resumes to provide headphones on all routes. The Royal Laurel Class/ Premium Laurel Class for long haul flights are additionally prepared duvet sets by passenger’s request. All items have been completely sterilized prior to loading on the plane, passengers are safe and feel free to use them.
Update on April 15, 2021 for Special Meal services
Below listed Special Meal services will be restored since 15.Apr.2021 upon all London departure flights:
Vegetarian Meals: Vegetarian Lacto-ovo Meal / Vegetarian Hindu Meal / Vegetarian Vegan Meal
Religious Meals: Muslim Meal / Hindu Meal
Medical meal: Diabetic Meal / Gluten-Intolerant Meal
Update on Sep 30, 2020 for Inflight service
- From October 1st, hot meal service will be provided for flight time equals or over 3 hours. Two-option entrée service for Royal Laurel, Premium Laurel, Business Class, and single-option entrée service for Premium Economy/Economy Class. For flight time under 3 hours, snack bags will remain for all cabins as current. Vegetarian Oriental Meal is the only SPML for the mentioned regional flights.
- From October 1st, PAYOT Wellness Kit for Royal Laurel, Premium Laurel, Business and Premium Economy Class containing a 30ml hand sanitizing gel, a sanitizing wipe and a face mask, as well as the kit for Economy Class containing a 5ml hand sanitizing gel and a sanitizing wipe, will be distributed to all passengers on board.
Update on Sep 26, 2020 for Inflight duty free service
Inflight duty free service is resumed for all international flights of EVA AIR and UNI AIR departing from Taoyuan and Taipei Airports from Oct. 1st ,2020 .
Preorder service is available before all flights departure. Please go to EVA SKY SHOP website to enjoy shopping.
Update on Sep 04, 2020 for Inflight Meal Supply service (CDG-TPE)
Due to the pandemic’s impact on inflight catering supply chain in France, since 06.Sep, special meal service shall be temporarily suspended whilst only Vegetarian Oriental Meal option is available on our flights departing from Paris.
Update on April 21, 2020 for Passenger Health Declaration Form
In response to the severe epidemic situation of COVID-19, in order to keep safety and health of passengers and crew members, passengers who travel with BR/B7 international flight are required to submit the "Passenger Health Declaration Form". Please confirm that, in the past 14 days upon check-in at the airport, you did not have these symptoms including fever, cough, shortness of breath, breathing difficulty, sore throat or any other COVID-19 related symptoms. Also, make sure that you were not in close contact with those who are suspected to have COVID-19 (such as living in the same household with a COVID-19 patient, providing direct care for COVID-19 patient, working together in close proximity or sharing the same classroom environment with a COVID19 patient, etc.)
In the event that PAX’s declaration is found to be false, the PAX will be held liable for the criminal detention or fine according to the Communicable Disease Control Act, and the losses, damages and additional expenses incurred by EVA Airways.
Update on April 10, 2020 for Inflight Meal/Cabin Supply service
Taiwan’s Central Epidemic Command Center (CECC) has raised travel advisories for all countries to level 3 (warning) due to continuous spread of COVID-19 (coronavirus). In compliance with the instruction, EVA Air has taken the following preventive measures on inflight meal service, also cabin supply adjustment to keep our crew and passengers healthy and safe onboard. We appreciate our passengers’ understanding and cooperation.
1. Inflight Meal
- Online meal pre-ordering service for Royal Laurel Class, Premium Laurel Class & Business Class is temporarily suspended.
- For the flights over 6 hours, inflight meals are provided by tray only without course-by-course service. Special meals are limited to vegetarian meal, religious meal, baby meal and medical meal.
※ Due to the pandemic’s impact on inflight catering supply chain in the UK, only tray service is provided on our flights departing from London. Meanwhile, special meal services are suspended since April 10.
- For the flights under 6 hours, ready-to-eat food are provided in snack bags for all cabins. Vegetarian Oriental Meal is the only option for special meal.
2. Cabin Supply
- Single-use cabin supplies such as headset, head cloth and napkin are available on all cabins.
- Royal Laurel Class bedding adjusted.
- Pillow and blanket to be on-demand offered, cleaned and sanitized after used.
- Newspaper, magazine and menu services are cancelled.
- All seats are now preset with safety instruction card and disposal bag only.
Update on April 6, 2020 for CODVID-19 epidemic prevention action
As per the instructions of COVID-19 Central Epidemic Command Center and Taiwan’s Civil Aeronautics Administration (CAA), EVA Air will strengthen CODVID-19 epidemic prevention action.
Passengers should follow the precautions:
- Please do not board the airplane if you have cold symptoms or a fever. Body temperature will be taken before boarding. Passengers with a forehead temperature over 37.5°C (or 99.5°F) or those failed to cooperate with this procedure will not be accepted to their flight.
- Avoid touching your eyes, nose, and mouth during the flight. It is recommended to wear a mask throughout the flight except mealtime. If you have symptoms of respiratory, you should postpone or skip the meal and wear the mask throughout the flight.
- Reduce close (with 1 meter) and unnecessary conversations and interactions with other passengers.
- Wash hands thoroughly with soap or hand sanitizer after using the toilet.
- Wearing gloves to wipe personal armrests, meal table, remote controls, touch screen and so on with alcohol (less than 100ml) is recommended.
- Do not change seats without instruction.
- If you feel unwell, please take initiative to inform cabin crew and cooperate with seat arrangements and hygiene measures.
- If your destination is Taiwan, please cooperate to fill in “Quarantine System for Entry”.
- Cooperate with other airlines’ epidemic prevention measures. (using different toilets from cabin crew, etc.)
It’s recommended that passengers should bring their own masks, gloves, hand sanitizer (less than 100ml), alcohol wipes, and warm clothing when boarding.
In accordance with the Civil Aviation Act, the Pilot in Command of the flight may take emergency measures to manage passengers who fail to follow the above rules in order to maintain the safety of the flight. Those who flout the rules will violate the Communicable Disease Control Act and be fined upon arrival by Aviation Police and CDC.
Our cabin crew will be equipped with personal protective equipment below:
A. Flight Crew
- Surgical mask
- Waterproof gloves
- Eye protection equipment (safety goggles or plain glass spectacles) and advanced equipment (N95 mask or same level) in the cockpit.
B. Cabin Crew
- Surgical mask
- Waterproof gloves
- Eye protection equipment (safety goggles or plain glass spectacles)
- Disposable waterproof gown
Update on March 18, 2020
In order to keep safety and health of passengers and crew members, inflight duty free sales are not available. Preorder service is available before departure.
Update on March 14, 2020 for European flights
In response to continued coronavirus outbreak in Europe, Taiwan's Central Epidemic Command Center (CECC) has issued level 3 travel advisories for European countries today (March 14). According to CECC's instructions, travellers arriving from these areas, including airline crew, should follow a 14-day home quarantine.
As the precautionary measure will limit the number of our cabin crew who can work on board, EVA will maintain normal schedules of its European flights today and tomorrow (March 15). From March 16, we will adjust the frequencies of our flights to Europe based on passengers' travel demand and assignment condition of our cabin crew. EVA will provide refund or ticket change services for passengers who hold its tickets to Europe. For related rules and information, passengers can visit EVA’s Coronavirus disease 2019 website at https://www.evaair.com/en-global/emer/2019-nCoV.html.
EVA Air Statement about COVID-19 Case on BR315 March 2, 2020
According to Australian health authorities, a passenger who took EVA flight BR315 from Taipei to Brisbane on March 2 has been diagnosed as a confirmed case of COVID-19.
EVA Air conducts cabin cleaning and disinfection after each and every flight to ensure clean and sanitary cabin environment. For the aircraft which performed flight BR315 on March 2, we have carried out deep cleaning and enhanced disinfection to prevent any possible spread of the virus.
The flights attendants who served on BR315 on March 2 were originally assigned for service on BR316 from Brisbane to Taipei on March 5. In light of disease prevention concern, passengers booked onto that EVA flight were transferred to other airlines. The aircraft then performed a ferry flight back to Taipei. The flight attendants onboard were required to wear face masks throughout the flight and seated apart from one another.
EVA’s air and ground staff who came into contact with the infected passenger are required to follow the instructions of Taiwan’s Central Epidemic Command Center to receive quarantine inspection or stay under isolation.
EVA Air fully cooperates with the Central Epidemic Command Center and relevant authorities of Australian Government to provide passenger lists and related information for the purpose of disease monitor and control. However, we are required by the Infectious Diseases Control Law not to disclose details of the infected passenger’s flight information.