To ensure a comfortable and safe journey, EVA Air provides a range of thoughtful services. If you require individual assistance due to physical, mental, or medical conditions, please make your reservation as early as possible so that we can make the necessary arrangements. Depending on your condition, an EVA Air Medical Information sheet (MEDIF) may be required to be completed by your physician to assess your fitness to fly. If your itinerary includes connecting flights operated by other airlines, please contact them in advance for any necessary arrangements.

1. Wheelchair service is available for departing, arriving, transfer and transit at airport. If you need wheelchair service, please contact us in advance. Passengers who have not pre-booked wheelchair services may need to wait for assistance at the airport. We provide wheelchair services for passengers who need to use one at the airport.
2. If you require wheelchair services for 10 or more passengers, please notify us at least 48 hours in advance so that we can make necessary arrangements and provide the necessary stowage space.

We provide assistance for passengers with disabilities:

• transportation to, from and between gates, by wheelchair or other appropriate means in the airport;
• boarding assistance;
• assistance with visual, auditory, cognitive, mental or mobility impairments;
• Free transportation of your wheelchair as checked baggage or storage in a designated cabin space (Due to space limitation, the A321-200 aircraft does not have designated wheelchair storage);
• Use of an onboard wheelchair during the flight.

At the time of making your reservation, we recommend that you inform our reservation staff of any physical condition and required equipment or services, such as customs clearance and wheelchair services you may require. For wheelchair and the other services, please read the rules listed below or contact our reservation offices. Any EVA Air flight that begins or ends at a U.S. airport conforms to the United States Department of Transportation (DOT) requirements. Read the Customer Commitment & Contingency Plan for additional details about our services for passengers with disabilities or special needs (including flight delays).

Reservation and Airport Services

• Seating Arrangement: Our reservation and airport staff will make every effort to arrange an accessible seat for you on the plane. For in-flight safety, exit row seats cannot be assigned to passengers who do not meet the required criteria. For information on seats with movable armrests, please refer to our accessibility facilities and services.
• Special Meals on board: We offer diabetic, vegetarian, low-fat and various other meals that cater of passengers with special medical or dietary needs. Please inform our reservation staff of any special dietary requirement 24 hours before your schedule flight departure.
• Airport Check-in Services: At Taiwan Taoyuan International Airport, EVA Air provides a dedicated Special Assistance Counter at Counter No. 18 for passengers requiring additional support during check-in. For assistance at other airports, please contact ground staff for prompt check-in arrangements.
• Boarding Assistance: Most airports in our flight network are equipped with air bridges and lifting equipment to facilitate enplaning and deplaning. If you are unable to walk or climb stairs due to medical conditions, please contact us as early as possible for assistance.

In-Flight Services

• In-flight equipment: Due to space constraints, except for A321 type of EVA Air aircraft is not equipped with on-board wheelchairs, other types of EVA Air aircraft are equipped with on-board wheelchairs for passengers with disabilities. Designated wheelchair storage spaces are also available onboard. For more details, please refer to our accessibility facilities and services. Additionally, all aircraft are equipped with accessible lavatories; however, their locations may vary by aircraft type. Please refer to our fleet webpage on this website.
• We provide passengers with disabilities with the following assistance:
  1. Transportation between the aircraft gate and your seat during boarding and disembarking.
  2. Transportation between your seat and the lavatory using an on-board wheelchair or other mobility aids.
• We are unable to provide the following assistance:
  1. Assistance with meal feeding.
  2. Defecation or urination assistance in the lavatory or at the seat.
  3. Medical services.
• It is recommended that passengers with special needs stated above shall travel with a caregiver or a nurse during the journey.