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Changes/Refunds of EVA/UNI AIR International Flights affected by COVID-19 (Nov 17 Updated)

Nov 17, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 28FEB2022(28FEB2022 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 17NOV2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 01MAR2022.


Nov 15, 2021 published 

Nov 12, 2021 published 


Oct 21, 2021 published 

Passengers holding EVA Air tickets (695) issued/reissued on/before 19OCT2021 with confirmed booking during 10SEP2021 to 31DEC2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Brisbane, may change in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Brisbane Route” without change fee for one transaction.


Oct 19, 2021 published

To comply with the flight restoration between Taipei to Jakarta from 03NOV2021, passengers who have rescheduled into dates during 01JAN2022 to 31JAN2022 according to the previous guideline (published on 29SEP2021), can change into flights from 03NOV2021 to 31DEC2021 without reissue fee and additional charge of the fare/tax/Booking Service Charge difference for one transaction within ticket validity provided the routing(city) and booking class(RBD) remains the same.


Oct 07, 2021 published


Sep 30, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 31DEC2021(31DEC2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 30SEP2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 01JAN2022.


Sep 29, 2021 published


Sep 16, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 31OCT2021(31OCT2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 16SEP2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 01NOV2021.


Sep 15, 2021 published

Passengers holding EVA Air tickets(695) issued/reissued on/before 15SEP2021 with confirmed booking of Jakarta/Cebu Route during 01SEP2021 to 31OCT2021 that being affected by the flight cancellation, may change in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Jakarta/Cebu Route” without reissue fee for one transaction.


Sep 10, 2021 published

Passengers holding EVA Air tickets (695) issued/reissued on/before 30SEP2021 with confirmed booking during 10SEP2021 to 30NOV2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Brisbane, may change in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Brisbane Route” without change fee for one transaction.


Sep 09, 2021 published


Sep 07, 2021 published

Passengers holding EVA Air tickets(695) issued/reissued on/before 30SEP2021 with confirmed booking during 03SEP2021 to 31OCT2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Chicago, may change in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Chicago Route” without change fee for one transaction.


Sep 03, 2021 published

Passengers holding EVA Air tickets(695) issued/reissued on/before 03SEP2021 with confirmed booking during 03SEP2021 to 17SEP2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Chicago, may change into flights on/before 31OCT2021 in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of Chicago Route


Aug 24, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 30SEP2021(30SEP2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 24AUG2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 01OCT2021.


Aug 19, 2021 published

Passengers holding EVA Air tickets(695) issued/reissued on/before 19AUG2021 with confirmed booking during 30JUN2021 to 30SEP2021 that being affected by the flight cancellation/schedule change for EVA Air flights to/from London, may change into flights on/before 31OCT2021 in accordance with the guidelines of “Changes/Refunds of EVA Air Tickets due to the Flight cancellation of London Route


Aug 05, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 31AUG2021(31AUG2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 05AUG2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 01SEP2021.


Aug 02, 2021 published

Incompliance with the EVA flight cancellation to/from Jakarta, passengers traveling on/after 13JUL2021 to 31AUG2021 to/from Jakarta with tickets issued (reissued) on/before 02AUG2021 that being affected by the cancellation, may change to the flights of same route and same booking class on/before 30SEP2021 without additional charge for one time in accordance with the regulation of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” .


Jul 28, 2021 published

Incompliance with the EVA flight cancellation to/from London, passengers traveling on/after 30JUN2021 to 31AUG2021 to/from London with tickets issued (reissued) on/before 28JUL2021 that being affected by the cancellation, may change to the flights of same route and same booking class on/before 30SEP2021 without additional charge for one time in accordance with the regulation of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” .


Jul 23, 2021 published

As transferring at Taiwan remains suspended, in compliance with the restriction, passengers traveling on/after 19MAY2021 to 09AUG2021(09AUG2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 23JUL2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 10AUG2021.


Jul 12, 2021 published

As the Level 3 epidemic alert in Taiwan extended to July 26, transferring at Taiwan remains suspended. In compliance with the extension of Taiwan transfer ban, passengers traveling on/after 19MAY2021 to 26JUL2021(26JUL2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 12JUL2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 27JUL2021.


Jul 08, 2021 published

Incompliance with the EVA flight cancellation to/from Jakarta, passengers traveling on/after 13JUL2021 to 31JUL2021 to/from Jakarta with tickets issued (reissued) on/before 08JUL2021 that being affected by the cancellation, may change to the flights of same route and same booking class on/before 31AUG2021 without additional charge for one time in accordance with the regulation of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”.


Jun 29, 2021 published

In compliance with the EVA flight cancellation to/from London, passengers traveling on/after 30JUN2021 to 31JUL2021 to/from London with tickets issued (reissued) on/before 28JUN2021 that being affected by the cancellation, may change to the flights of same route and same booking class on/before 31AUG2021 without additional charge for one time in accordance with the regulation of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”.


Jun 23, 2021 published

As the Level 3 epidemic alert in Taiwan extended to July 12, transferring at Taiwan remains suspended. In compliance with the extension of Taiwan transfer ban, passengers traveling on/after 19MAY2021 to 12JUL2021(12JUL2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 23JUN2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 13JUL2021.


Jun 11, 2021 published

As the Level 3 epidemic alert in Taiwan extended to June 28, transferring at Taiwan remains suspended. In compliance with the extension of Taiwan transfer ban, passengers traveling on/after 19JUN2021 to 28JUN2021(28JUN2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 11JUN2021 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 29JUN2021.


May 17, 2021 published

In compliance with the re-imposed transfer ban of Taiwan Centers for Disease Control due to surging cases numbers of COVID-19 in Taiwan, passengers traveling on/after 19MAY2021 to 18JUN2021(18JUN2021 included) for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 17MAY2021 that being affected by the Transfer ban, may apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes” to change into a new travel date within 14 days from 19JUN2021.


Mar 25, 2021 published

In compliance with the strict restrictions on international travel of France, passengers traveling between 01FEB2021 and 30APR2021 for EVA Air to/from France flights with confirmed tickets issued on/before 31JAN2021 that being affected by the travel ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”.


Feb 25, 2021 published

To comply with the transfer ban of Taiwan Centers for Disease Control being lifted, passengers traveling on/after 01MAR2021 that flights operated as schedule, ticket changes or refunds shall refer to the related fare rules with immediate effect.

Passengers with conditions as below, may still apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”:

  • Tickets issued on/before 30DEC2020 to traveling on/before 28FEB2021 that being affected by Taiwan transfer ban.
  • Tickets issued on/before 31JAN2021 to traveling on/before 31MAR2021 that being affected by the restricted travel of France and Canada.


Feb 09, 2021 published

In compliance with the more restrictions on international travel of France and Canada due to pandemic surged, passengers traveling between 01FEB2021 and 31MAR2021for EVA Air to/from France and Canada flights with confirmed tickets issued on/before 31JAN2021 that being affected by the travel ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”.


Dec 30, 2020 published

In compliance with the transfer ban of Taiwan Centers for Disease Control, passengers traveling on/after 01JAN2021 for EVA/UNI Air International, cross-strait and Hong Kong/Macau flights with tickets issued on/before 30DEC2020 that being affected by the Transfer ban, may also apply the guidelines of “Changes/Refunds of EVA/UNI Air Tickets due to flight cancellation/schedule changes”.


23NOV, 2020 Published

Changes/Refunds of EVA/UNI Air Tickets affected by Aircraft Change 

1. Eligibility

Passengers holding BR (695) /B7(525) tickets with confirmed Premium Economy booking that being affected by aircraft change.      

2. Changes

(1) Within ticket validity, passengers may choose any of the options below without reissue fee for ONE transaction, and the ticket should be reissued accordingly: 

A. Passengers may accept the re-accommodated economy booking class code of the same flight booked and refund the fare/tax difference reassessed based on the historical date; or

B. Passengers may choose to rebook to the designated economy booking class code of the same route on other dates in accordance with the fare rule and pay/refund the fare/tax difference reassessed based on the historical date; or

C. Passengers may choose to rebook to the same route, same premium economy booking class code as original ticket on other dates and pay/refund the fare/tax difference reassessed based on the historical date.

D. Passengers may choose to rebook to business class of the same route on other dates in accordance with the fare rule and pay the fare/tax difference reassessed based on the historical date.

(2) For tickets purchased from travel agents, please contact the original issuing agents for rebooking and ticket change.

(3) If the flights revert to aircrafts with premium economy class service afterwards, passengers who have reissued tickets in compliance with this bulletin and request to change back to premium economy class with same flight/date may claim a refund or pay the fare/tax differences reassessed based on the historical fare with the original booking class code, and are entitled to waive change fee for one transaction.

3.  Refunds

(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund fee will not be imposed and the BSC of the unused coupons may be refunded as well provided the BSC has been paid.

(2) Tickets purchased from travel agencies should refer to the original issuing travel agent.

(3) Tickets purchased from EVA worldwide offices or EVA website, please contact EVA reservation and ticketing offices. 

4.  For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. Award ticket and upgrade with mileages

(1) Award tickets

A. The service fee of USD$50 can be waived once. Any mileage difference will be collected or returned if the new itinerary requires more or less miles than the original one. Expired miles are exempt from collection.

B. If an award ticket contains multiple segments in different route, zone or booking class, mileage deduction will be redeemed according to the higher cost one.

C. If the flights revert to aircrafts with premium economy class service afterwards, passengers who request to change back to premium economy class, the mileage differences will be collected if the reissue ticket requires more miles than the original one. Expired mileage evaluation upon reissue can be exempt.

The service fee of USD$50 for award ticket reissuance can be waived once for Green Card members. Diamond Card/Gold Card/Silver Card members are exempt from service fee as current policy.

(2)  Upgrade awards

Rebook the original ticket class, or change itinerary with new required mileage. Any mileage differences will be collected (returned).

(3) Please contact EVA Air reservation and ticketing offices for rebooking and ticket change.

(4) For the required mileage for Economy class to upgrade to Royal Laurel/Premium Laurel/Business Class, please refer to EVA website.

6.  Group passengers shall contact the original issuing travel agency for changes/ refunds.

7.  Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.


06NOV, 2020 Published

Changes/Refunds of EVA/UNI Air Tickets due to Flight Cancellations/ Schedule Changes

1. Eligibility

Passengers holding EVA(695)/UNI(525) Air tickets with confirmed booking on/after 01JAN2021 that being affected by the cancellation or schedule change (not include aircraft change) of EVA/UNI Air International, cross-strait and Hong Kong/Macau flights.

2. Changes

• Within ticket validity, passengers may change the flight/date within 14 days, prior or later, of the disrupted flight date without reissue fee and additional charge of the fare/tax/booking service charge difference for one transaction provided the routing (city) and booking class remains the same. 

For itineraries with connecting interline segments, rebook to other flight/date with the applicable RBD/interline carrier or change of transfer points in accordance with the fare rule is permitted provided the destination (city) remains the same. 

• Within ticket validity, passengers may change to a flight/date out of the scope of 1) above or change routing (city) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare/tax/booking service charge should be paid by the passenger.

• EVA/UNI Air operated flights changed to codeshare flights or OAL flight is not permitted.

• Tickets purchased from travel agencies should refer to the original issuing travel agent.

3. Refunds

• Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. The Booking Service Charge (BSC) of the unused coupons may be refunded as well provided the BSC has been paid.

• Tickets purchased from travel agencies should refer to the original issuing travel agent.

• Tickets purchased from EVA worldwide offices or EVA website, please contact EVA reservation and ticketing offices.

4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.

5. If the ticket being changed/refunded is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.  

6. Award ticket and upgrade with mileages 

For refunds, refund service charge will not be imposed. 

For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.

Please contact EVA reservation and ticketing office for rebooking or refund.

7. Group passengers shall contact the original issuing travel agency for changes/ refunds.

8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.

9. Passengers who have been previously charged is not allowed to reimburse based on this bulletin.

 

Aug 14, 2020 published

  1. Eligibility
    For passengers holding EVA(695)/UNI AIR(525) tickets with confirmed booking on BR/B7 international、cross-strait and Hong Kong/Macau flights
    1. (a) Tickets issued on/before 12AUG, 2020 and
      (b) Ticketed flight date :
      Italy Between : 01JUN,2020 and 31JAN, 2021
      Others Between : 01JUN,2020 and 31DEC, 2020
    2. Regardless the ticket issuing date, for passenger’s flight date between 01JUN,2020 and 31DEC, 2020 who are not entitled to enter/transfer or required to isolate/quarantine based on each country's regulation for COVID-19 ( related documents shall be attached).
    3. For eligible passengers encountered flight cancellation are also subject to this handling guideline regardless the ticket issuing date and flight date.
  2. Application
    The application must be submitted on/before 31DEC, 2020.
  3. Provisions of Rebooking/Reissue
    1. Within ticket validity, passengers may change the flight/date and pay the fare, tax differences and booking service charge with reassessment of the applicable fare and the reissue fee can be waived for ONE transaction.
    2. The booking service charge should be imposed on any change to the totally unused ticket issued/reissued on/before 30JUN, 2020.
    3. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
  4. Refund
    1. Refund fee of the tickets and/or ancillary services will be waived. The Booking Service Charge paid for the unused coupons may be refunded as well.
    2. For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.
    3. For tickets purchased from travel agents, please contact your travel agent for refunds.
  5. No-show passengers will not be exempted from no-show fee.
  6. For passengers who had been exempt from paying the reissue fee based on this handling guideline can still refund free of charge when submit refund on/before the application date of BM.
  7. Award ticket and upgrade with mileages
    Please contact EVA/UNI AIR reservation and ticketing office for rebooking or refund.
    Refund fee can be waived and service fee such as reissue fee can be exempted for ONE transaction. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the previous ticket.
  8. Group passengers
    Please refer to the original issuing agent.
  9. Free and reduced fare tickets
    Such as ID/AD/DM tickets, are not applicable to this provision.
  10. For change and refund applied on/after 14AUG, 2020 , please follow the instruction of this handling guideline.
  11. The passenger who has been charged on/before 13AUG, 2020 is not allowed to reimburse the reissue/refund fee based on this bulletin.