Handling Procedure for Mount Agung Volcano Eruption

Due to eruption impact of Mount Agung volcano, please apply to the following procedure for customers holding confirmed tickets on BR to travel from/to Denpasar.

1. Ticket Issued on/before 27 NOV’17 & Travel Period between 27NOV-05DEC’17.

(1) Rebooking/Rerouting for flight cancelled:

  • Please follow the general involuntary rerouting regulations. 
  • The endorsements/restrictions shall reflect the characters of “INVOL CHANGE DUE TO VOLCANO ERUPTION” for reissues. 
  • Revised travel date must be on/before 20 December 2017.

(2) Rebooking/Rerouting for flight not cancelled:

  • Rebook may be made with the same booking code as ticketed. 
  • Rerouting may be made with the applicable tax and fare difference paid by the passenger. 
  • Rebooking/Reissue penalty may be waived. 
  • Revised travel date must be on/before 20 December 2017.

(3) Refund:

  • Refunds of flight cancelled: please follow the general involuntary rerouting regulations. 
  • Refunds of flight not cancelled: please follow voluntary refund regulations but refund penalty may be waived.

(4) Tickets excluded:

  • ID/AD/DM discount tickets. 
  • Group tickets:please refer to local sales office.

(5) Please refer to your local travel agency or BR ticket counter.

2. EVA AIR will update regulations according to local conditions if there’s any revised news.