Star Alliance has launched a Digital Services Platform (DSP) as a first step to an overall enhancement of digital and mobile services offered to customers travelling across the 28 airline member Star Alliance network. The platform was developed and implemented in conjunction with global professional services company Accenture (NYSE:ACN) as part of the Alliance’s strategy to further improve the customer journey.
A whirlwind globetrotting trip, stopping only at two destinations for at least 24 hours, is now possible using selected Star Alliance Round the World (RTW) fares. Up to now, a minimum of three stopovers was required for all RTW tickets. This change increases the number of itineraries available under the RTW product for travel on the Star Alliance network.
In a Memorandum of Understanding (MoU) signed during the Star Alliance Chief Executive Board (CEB) meeting in Beijing, Star Alliance, member carrier Air China and Beijing Capital International Airport (BCIA) have agreed to closely cooperate to further establish Beijing Capital International Airport as a leading hub and transfer airport as well as to significantly enhance the future customer experience
As part of its 20th Anniversary celebrations, Star Alliance ran an online competition, offering 21 winners, one from each of the 21 member airlines’ Frequent Flyer Programmes (FFPs), one million miles or the equivalent* to be credited to their selected FFP account.
Star Alliance has launched a new Connection Service to assist customers arriving at Chicago O’Hare International Airport to reach their onward flight with another Star Alliance member carrier.
Juneyao Airlines today became the first airline to expand the Star Alliance network as a Connecting Partner.
Star Alliance member carrier Air India has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance.
Pedro Heilbron, CEO of Copa Holdings and of Copa Airlines, has been elected as the new Chairman of the Star Alliance Chief Executive Board (CEB).
Star Alliance members EVA Air and Air India will initiate a new code-sharing schedule, starting 1 December, 2016. The carriers will use both airlines’ flight numbers on EVA-operated Taipei-Bangkok and Taipei-Singapore service and on Bangkok/Singapore to Mumbai connections flown by Air India.