NEW for Your Security, as of Sept. 10, 2019
We now use 3D Secure authentication to give our passengers a more secure online booking experience and reduce risks of credit card fraud. VISA SECURE, MasterCard SecureCode, American Express SafeKey and JCB J/Secure authentication services help us ensure comprehensive security for every transaction you complete on the EVA Air website at www.evaair.com and on the EVA mobile app. We initiated the 3D Secure authentication services on September 10, 2019.
VISA SECURE, MasterCard SecureCode, American Express SafeKey and JCB J/Secure are online security authentication services offered by Visa, MasterCard, American Express and JCB, the most common international credit card issuers.
How It Works
After you enter your credit card information to pay for your EVA ticket, a 3D Secure authentication window will appear IF your card’s issuing bank offers 3D Secure authentication. The 3D Secure authentication window will ask you to enter a one-time password the issuing bank will send your email or phone. As an alternative, you can use an authentication code pre-authorized by your card’s issuing bank. You must enter the password or authentication code before your ticket purchase can be authorized. If your bank does not provide 3D Secure authentication, the 3D Secure authentication window will not appear and your purchase will be authorized without it. Please remember that 3D Secure authentication is for the security of your online purchases.
We have three credit card authentication categories, based on whether or not you are purchasing your ticket with a credit card issued by a bank that does or does not offer authentication:
For itineraries departing from EVA Gateways
If your transaction is authenticated by VISA SECURE, MasterCard SecureCode, American Express SafeKey or JCB J/Secure and successfully authorized, you do not need to present the credit card at the airport. The cardholder does not have to be an EVA passenger.
Entering the 3 or 4- digit CVC (card verification code) on the back or front of the card is NOT 3D Secure authentication. The credit card must be presented at the airport for all tickets purchased on EVA’s website or mobile app with a card that does not offer 3D Secure authentication.
EVA will notify passengers of transaction abnormalities due to the credit card used by sending an email to the address provided at the time the ticket is purchased. EVA reserves the right to require a passenger and/or cardholder to present the credit card used to pay for a ticket for verification or pay for the ticket in cash before boarding the flight.
Note: To ensure security of online transactions, EVA can reject transactions that do not successful complete 3D Secure authentication or it can accept these transactions. When payment for a ticket is accepted and 3D Secure authentication is not completed, the passenger or card holder must present the credit card used at the airport for verification.
If you have questions about registering for 3D Secure authentication or other inquiries regarding this security measure, please contact the bank that issued your credit card.