台風24号「チャーミー」の影響に伴うエバー航空/ユニー航空の欠航/スケジュール変更便の航空券取り扱いについて

  • Eligibility

For passengers holding BR/B7 tickets issued on/before 27SEP18 with confirmed bookings on BR/B7 international flights between 28SEP18 and 01OCT18 that flights being canceled or changed because of Typhoon Trami.

  • Applicable period 

The application must be submitted on/before 11OCT18.

  • Rebooking/Reissue: 
  1. The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR/B7 flight/date departing on/before 11OCT18 and route to/from any BR online cities in Japan.
  2. Ticket validity can be extended for 14days if the ticket validity is due to expire.
  3. For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
  • Award tickets and upgrade with mileages: 

Please contact EVA/UNI Air reservation office for rebooking. The service fee of US$50 can be waived once. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the original ticket.

  • Refund: 

Refund rule and charge will be waived.

  • Group Passengers: 
  • Please contact your travel agent.

  • Free and reduced fare tickets 
  • Such as ID/AD/DM tickets, are not applicable to this procedure.

We sincerely apologize for any inconvenience this may cause you. We appreciate your understanding, and we thank you for being a valued EVA Airways customer.