Alternative Dispute Resolution (ADR)
All EVA Air customer compliments and complaints are handled by our Customer Services team who can be contacted by using the Contact Us web page.
Should you remain dissatisfied with the complaints procedure of EVA Air you may choose to contact the UK Civil Aviation Authority (CAA). Their Passenger Advice and Complaints Team (PACT) can be contacted as follows:
- Mailing Address : 4th Floor, CAA House, 45-59 Kingsway, London, WC2B 6TE
- Web Site : www.caa.co.uk/Passengers/Resolving-travel-problems/
An online dispute resolution platform operated by the European Commission is now available to help access to Alternative Dispute Resolution (ADR) via the web link http://ec.europa.eu/odr
Kindly note EVA Air is not required to offer and does not subscribe to an ADR scheme.