Group tickets are not eligible for mileage credit. In addition, the following ticket types do not earn mileage: 

• Various free or award or special-offer tickets, including award tickets, tickets with no face value and free or discount travel/airline industry tickets. 
• Infant tickets.
• Charter tickets.
• Barter tickets. 
• Special promotional fare tickets. e.g. Holding A booking class code tickets. 
• For any promotional tickets, the promotion's regulations will prevail.

Award miles earned by traveling or partners will be retained for 36 months from the travel date or partner's system apply date. For example, miles credited for a flight dated Jul.15,2016 will expire on Jul.31, 2019. The expired mileage will be automatically cancelled without notice.

Only status miles earned on EVA/UNI Air’s operating international flights and Star Alliance member airlines' flights can be credited toward membership upgrades and renewals. Award miles earned by flying with EVA Air/UNI Air international flights, Star Alliance member airlines’ flights, Star Alliance connecting partners, our non-airline partners, extra awards miles for birth month can only be redeemed through the awards program(such as Award Ticket, Upgrade Award, Hotel Voucher, Travel E-Coupon or Journal/Commodity Award), can not be credited toward membership upgrades and renewals.

• A member who has registered a valid e-mail address in his/her member data will receive monthly Electronic Mileage Statements in the next month if there are valid award miles(including purchased miles), mileage/electronic upgrade certificate, EVERGREEN hotel vouchers, EVERFUN vouchers or any change in Infinity MileageLands accounts. Moreover, the member can log into his/her account and inquire detailed information in “Mileage Inquiry” web page on EVA Air Website. We recommend members to provide valid email address so that they can receive E- Mileage Statement or promotion information.

Yes, you can earn award/status miles by flying with Star Alliance member airlines , or the Infinity MileageLands program credit cards, as well as through hotels, car rental agencies and other services provided by Infinity MileageLands partners to earn award miles.

Simply provide your membership number every time you make a reservation with EVA Air and Star Alliance member airlines, participating hotels and car rental agencies. 

To ensure your account is credited properly, please remember to always make reservations giving your name exactly as it appears in your Infinity MileageLands enrollment data. Please contact your Infinity MileageLands Service Center immediately if you need to change or update your name.

Missing mileage must be claimed within six months of the actual date flown or, for non-airline partners, within six months of the actual date of mileage-earning expenditures.

Retro claim for Infinity MileageLands miles can be made by presenting or sending travel documentation, i.e. passenger ticket coupon and boarding pass, to the nearest Infinity MileageLands Service Center up to six (6) months after the flight is completed. Or you could claim Star Alliance mileage on Infinity MileageLands “Manage My Account”, it is not only fast but also convenient. It may take 3-4 weeks for Infinity MileageLands miles to be credited to your account after the retro claim request is made.

No , because UNI Air is not a Star Alliance member.

No , Infinity MileageLands miles cannot be transferred or combined to another frequent flyer programme.