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EVA Values

boeing787 photo

5-Star Service from the Ground Up

Evergreen Group Chairman and Founder Dr. Chang Yung-Fa established EVA Airways in 1989, taking the respected transportation heritage and tradition of quality service of sister company and container-shipping leader Evergreen Line into the skies. He ordered 26 brand-new aircraft and set high standards for quality service and safety.

Building on this commitment to quality service and safety for more than 30 years, EVA is now rated as a 5-Star Airline by international quality rating organization SKYTRAX. This prestigious rating elevates EVA into the ranks of the world’s best airlines.

EVA is also a Star Alliance member. Through Star Alliance, we give passengers access to a vast network of over 1300 destinations in more than 190 countries and seamless global services. We offer geographic advantages within Asia from our centrally located hub at Taoyuan International Airport in Taiwan as an added benefit.

Wings Around the World

We had lofty goals when EVA made its maiden flight on July 1, 1991. Today, we serve a global network that connects Asia and Mainland China to Europe, North America and Oceania and links more than 60 major business and tourist destinations. We fly to every region of Mainland China and extend passenger and cargo services worldwide by code-sharing flights with other leading airlines. 

Comfort and Luxury

Luxurious flying experiences given by Boeing 787 Dreamliner

EVA created more comfortable personal spaces by equipping its redesigned Royal Laurel Class seats with adjustable privacy panels and generous built-in storage cabinets. The airline upgraded the In-Flight Entertainment (IFE) systems with 18 in. HD touchscreen monitors, the latest noise-canceling headphones, extra-large single leaf tables for dining or work, auxiliary outlets and USB ports for recharging personal devices. With these features and the warm, friendly service it is known for, EVA offers passengers a cozy in-flight space where they can work and rest.

1st Star Alliance Liveried Boeing 787-10

EVA is proud to have been a Star Alliance member since June 2013. We are celebrating our 10th Star Alliance Membership anniversary with a series of special events and programs. We have always been dedicated to customer service. Part of this dedication includes integration of ESG criteria into our operations. This new 787-10 delivery gave us the opportunity to both celebrate our 10th year of membership with Star Alliance livery and use Sustainable Aviation Fuel on our ferry flight. These actions symbolize the close connection between EVA and Star Alliance and demonstrate EVA’s commitment to reaching Net Zero by 2050.

Creative and Innovative

Preview onboard Food & Beverage, explore inflight service new age

To minimize contact and make your travel more safety, the brand new digital e-Menu service provides you to preview onboard Food & Beverage before the journey. You could also pre-order favorite meals by Online Meal Order service in advance. The printed menu produced 570 tons carbon emission a year. It equals carbon absorbing by 157 hectare forest. Let's fly green and conserve our planet earth! EVA Air invites you together to reducing protecting environment.

Reading anytime, anywhere

EVA Air's EVA e-Library provides various popular magazines and newspapers with the latest news. The contents can be viewed in various languages for you to choose from. We provide EVA e-Library service to our passengers. It can save nearly 90,000 metric tons of carbon emissions each year, which is of equal size to 400 New York Central Parks. We sincerely invite you to enjoy the EVA e-Library service. The publications can be easily downloaded onto your own devices before your journey. Let's fly green and conserve our planet earth!

Access to VIP lounges

In the spirit of the high regard it holds for its passengers, EVA Air invites Business, Royal Laurel and Premium Laurel Class travelers to use comfortable VIP lounges in all the airports it serves.

Safety First

EVA Corporate Safety Policy

Safety policy is a strategy for achieving the company's safety goals; it is a guideline for plan and action implementation. Also, it integrates the core elements of safety management system (SMS), "Hazard identification" and “Risk management", with the compliance of regulations, implemented in SMS documentation and operation execution; ensure the operations provided by our suppliers can conform to our company's operation safety and quality standards. Therefore, we can achieve our company's safety performance and safety objective of "Zero Accident".

“Safety” is not only the core value of EVA Air, but also our promise to every passenger. We established a comprehensive flight safety management framework through personnel training, maintenance quality, route planning, and personnel management. On the other side, we also established several Safety Management Systems to improve the safety of our flight. EVA Air utilizes Flight Operations Risk Assessment System (FORAS) to perform our risk assessment prior to every flight. FORAS automatically retrieves data which include crew information, weather information, airport NAVAIDS, aircraft MEL, etc. FORAS will prepare a risk assessment report 2.5 hours before the flight departure. When flight crew report to their flight duty, they can comprehend the risks during departure, approach & landing via iPad Portable Electronic Flight Bag. Also, they will obtain safety reminders on crew operation, aircraft condition, exterior environment, etc. With FORAS, we are able to increase flight crew’s situation awareness and help them efficiently manage the operational risk.

EVA Air strives to improve our flight safety, and our safety performance has been recognized all around the world. EVA Air was the first airline that received the biennial IOSA (IATA Operational Safety Audit) certification in Taiwan, nonetheless, we consecutively achieved the reward since 2005 with outstanding results. On the other side, EVA Air has been ranked by JACDEC (Jet Airliner Crash Data Evaluation Centre) and as one of the top 20 safest airlines in the world. EVA Air always takes extra measure to ensure the safety of our flight. Nevertheless, we strive to uphold our high standard, in order to provide an exemplary service and a comfortable trip to our passengers.

Award-Winning Service

Top 10 Best Airlines in the World

EVA has always embraced attentive, caring, warm, friendly services in combination with the highest standards of flight safety as driving principles for consistently providing passengers with the best possible air travel experiences. This excellence and high level of safety have been recognized and awarded by the world’s leading airline industry, media and government organizations through various measurement and evaluation methods., an internationally respected ratings website, ranked EVA eighth in the “World's 25 Best Airlines 2023” and, for 10 consecutive years, among the “World's Top 20 Safest Airlines,” setting it apart as the only airline in Taiwan to make the lists.

Social Responsibility, Environmental Care

EVA gives back to the communities we serve. We promote local cultures, and international artistic treasures. We support charitable events and social needs. In addition, EVA has dedicated to support Taiwanese sports circle by sponsoring Taiwanese golf, tennis, and badminton players as well as marathon runners.

We established an EVA safety education center and actively encourage safety education. We are also engaged in a joint industry/university program to develop aviation professionals and upgrade Taiwan's aerospace standards.

Growing Global Presence

EVA Air was established with the goal of building a world-class airline and we continue to be steadfast in our commitment to the highest standards of service and safety. The awards and recognition we have won from domestic and international media, aviation industry groups, travel organizations and government agencies, have helped pave the way for our steadily growing service network and confirm we are on the right path to become one of the best airlines in the world.