- Not applicable for
- Routes served with charter flights.
- Some routes code-shared with partner airlines, e.g., Hong Kong - Taipei flights code-shared with Hong Kong Airlines and operated by Hong Kong Airlines.
- The turnaround point and stopovers for a round-trip award ticket cannot be the same with the origin or destination’s nation. Transit in Taiwan is not permitted for travel starting from Taiwan area.
*Example:Not Permitted : (A) Tokyo / Taipei / Osaka / Taipei / Tokyo (B) Taipei / Hong Kong / Taipei / Singapore / Taipei
- For a short-haul round-trip award ticket, no stopover is allowed.
- For a long-haul round-trip award ticket, one stopover is permitted. The maximum stopover for a round trip award ticket is one.
Note: Long-haul trip includes itineraries with Europe, America and Oceania.
*Example:
- Permitted: (A) Tokyo / Taipei (transfer only) / Hong Kong / Taipei (transfer only) / Tokyo (B) Hong Kong /Taipei(stopover) / New York / Taipei (transfer only) / Hong Kong
- Not Permitted : (A) Tokyo / Taipei (transfer only) / Bangkok / Taipei (stopover) / Osaka (B) Taipei / Hong Kong / Taipei / Singapore / Taipei
| Item | Short-haul | Long-haul |
|---|
| ItemRound-trip | Short-haulNo stopover | Long-haulMaximum 1 stopover |
- Use of a different gateway in the same area is permitted at the origination point or turnaround point or at both origination and turnaround points. Besides, departure and arrival points must be in the same area but in terms of Asia, Taiwan, Hong Kong, Macau and Mainland China, Northeast Asia, Southeast Asia are considered to be in different areas. The outward point of arrival and the inward point of departure must also be in the same area. A trip starting from Taiwan to a turnaround point must return to Taiwan. Using different gateways for departure and return within the same area is at the passenger’s expense.
a.Area Definition: (1)Asia: Taiwan, Hong Kong, Macau and Mainland China, Northeast Asia, Southeast Asia (2)Oceania (3)America (4)Europe
b.Example:
(1) Permitted: (A)Taipei / Hong Kong - Shanghai / Taipei (B)Los Angeles / Taipei / Singapore - Kuala Lumpur / Taipei / San Francisco
(2) Not Permitted: (A)Beijing / Taipei / Seoul-Ho Chi Minh / Taipei / Komatsu (B)Bangkok / Taipei/ Ho Chi Minh / Taipei / Osaka (C)Taipei / Los Angeles / Taipei / Hong Kong
- For travel to Taipei or beyond, the mileage deduction is based on standard long-haul routes. When different aircraft types are used for short-haul flights, the class of cabin service cannot be higher than the service on the long-haul portion of the trip.
- (1) For an award ticket containing three segments or above with different route, zone or booking class: mileage deduction will be redeemed according to the higher cost one. Example: Los Angeles - (Business Class) - Taipei - (Economy Class) - Singapore / Kuala Lumpur - (Economy Class) - Taipei - (Economy) - San Francisco
(2) For an award ticket containing only two segments, each of the segment requires half the miles of redemption criteria. Example: Taipei - (Economy Class) - Los Angeles - (Business Class) - Taipei
- Award tickets can combine travel on a UNI Air international route with EVA Air flights.
- A one-way award ticket cannot include a stopover.
- Please notify any of our local ticket offices in advance and allow yourself some extra time, as the system requires 5 working days to process your application.
- The award ticket holder is responsible for all taxes and surcharges. (payable by credit card or cash only)
- The No Show Fee will be applicable when the award ticket holders fail to use the confirmed reservation without prior notice before departure, then request to change or cancel the award flight.
Tickets issued/reissued date before 30 JUN 2024 will be subject to the rule:
The No show fee for international long haul routes (America/Europe/Oceania) will be charged USD100; international short-haul routes (Asia/Hong Kong & Macau) will be charged USD50.
Tickets issued/reissued date on/after 01 JUL 2024 will be subject to the rule (rule published date: 31 MAY 2024):
The No show fee for international long haul routes (America/Europe/Oceania) will be charged USD150 ; international short haul routes(excluding Hong Kong & Macau) will be charged USD100 ; international short haul routes(Hong Kong & Macau) will be charged USD40. - Regardless of the place of issue, award tickets involving EVA Air/UNI Air international flights with journey originating worldwide except Hong Kong will incur booking service charge (YR tax code) USD25 per ticket, and this charge is non-refundable. (Rule published date: 31 MAY 2024; this rule will apply to tickets issued/reissued date on/after 01 JUL 2024).
- The chargeable seat selection rules of award tickets apply with the rules of Standard fare tickets in all cabin. Members can select Standard seats in Economy Class and all seats in Premium Economy Class and Royal Laurel/Premium Laurel/Business Class for free. Diamond and Gold card members who hold an award ticket can select seats of all zone for free.
- EVA Air will not provide free hotel accommodation, day rest service or shuttle bus service(NYC, AMS) to an award ticket holder.
- Award tickets cannot be used with the EVASION program or UNI Holidays program.
- An award ticket holder cannot obtain a seat/class upgrade by paying the fare difference.
- Diamond, Gold and Silver Cardholders using award tickets can enjoy all the benefits that accompany each Infinity MileageLands membership level.
- EVA Air and Star Alliance partner airlines reserve the right to limit or adjust the number of award seats subject to the status of booking on each flight. The number of award seats may be unavailable on some flights or at some periods, even if seats are available for paid tickets.
- International flights Award Tickets shall be subject to the standards of each government. Also, the use of Award Tickets shall comply all the general carriage conditions, tariffs and charges, ticket conditions and every policy of the operating airline, together with every applicable International Treaty and by all the terms and conditions of the Infinity MileageLands program.
- An award ticket can be changed as follows; the No show fee will be applicable when the award ticket holders fail to use the confirmed reservation without prior notice before departure, then request to change or cancel the award flight.
| Item | Entirely unused award ticket | Partially used award ticket |
|---|
| ItemChange of name | Entirely unused award ticketNot permitted | Partially used award ticketNot permitted |
| ItemChange of routing | Entirely unused award ticketPermitted (note1) | Partially used award ticketNot permitted |
| ItemChange of booking class | Entirely unused award ticketPermitted (note1) | Partially used award ticketNot permitted |
| ItemRefund | Entirely unused award ticketPermitted (note2) | Partially used award ticketPermitted (note3) |
Note 1
A service fee of US$50.00 will be applied to any change. Any mileage differences will be returned to your account if the reissued award ticket requires fewer miles than the original itinerary. Additional miles may be collected if the award ticket is requested for reissue. If the miles used for the original award ticket had expired when the ticket is reissued, then that same number of miles equal to those that have expired will be collected. The validity of the reissued ticket is the same as the validity of the original issued ticket.
The service fee will be waived for an award ticket of a member with Diamond, Gold or Silver tier at the time of application.
Note 2
Upon request, EVA Air can refund taxes and surcharges on an unused award ticket and converted back into miles if still valid. A service fee of US$50.00 will be applied.
The service fee will be waived for an award ticket of a member with Diamond, Gold or Silver tier at the time of application.
Note 3
EVA Air will refund valid unused flights (including applicable taxes and surcharges) and unused awards mileage upon request. Unused awards mileage will only be refunded after deducting used mileage according to one way award ticket requirement, if they are not expired on the day of refund. A service fee of US$50.00 will be applied.
The service fee will be waived for an award ticket of a member with Diamond, Gold or Silver tier at the time of application.
Note 4
Please contact EVA local ticketing counter to apply refund for EVA Air/UNI Air Award tickets. The online ticket refund system is unable to process.
Note 5
EVA Air/UNI Air Award tickets issued through the EVA Air official website can be changed with travel dates/flights on the same itinerary via EVA Air official website. However, the following conditions do not apply: change itinerary, partially used tickets, passengers travelling with infants, passengers requiring special assistance (ex.wheelchair, medical facilities), reservations that include ancillary services (ex. prepaid excess baggage, seat selection) and promotional award tickets.
