Just like any other public Internet network, the actual speed of Inflight Wi-Fi connection depends on the number of users and the satellite signal strength.

The bandwidth on the aircraft is about 12Mbps and can be up to 250Mbps on selected aircraft. However, the bandwidth is shared between all users and is also affected by the number of aircraft under the same satellite spot beam. Therefore, the actual bandwidth allocated to each passenger varies according to the actual situation.

Compared to ground-based Wi-Fi networks, the inflight connection is much more susceptible to weather or location factors. Network disconnection may occur during satellite beam switching or in the flight area where the satellite signal is unavailable or weak.

Any amount of data transmitted via Inflight Wi-Fi will be counted in, including any text, images, and videos.

Please make sure you turn off any auto-update, auto-sync or cloud backup and location services function, otherwise, your data will be consumed very quickly once you connect to the network.

You may use VISA, MasterCard, American Express, Diner Club, JCB and Discover credit cards or PayPal, AliPay, Apple Pay to make your purchase.

Note 1: Inflight Wi-Fi is not applicable for online games, software/clouds updating,VOIP sevice and P2P.Media streaming only suitable for Ultimate Plan.

Note 2 : The usage benchmarks for various online activities are as follows: 1 email (without attachment) = 0.02 MB, 1-2 messages on messaging apps = 0.1 MB, 1 social media status update = 0.4 MB. Actual file sizes may vary depending on usage.

Note 3: All data plans are limited to use within the same flight (restricted by flight number and flight date) in which it's purchased. For instance, a passenger with itinerary BR67/01JAN TPE-LHR, his remaining data on BR67/01JAN TPE-BKK can be used on BR67/01Jan BKK-LHR.

The Wi-Fi plan that you purchased can be used on multiple mobile devices, but only one device can be connected to the network at a time. For example, if you want to shift the Wi-Fi connection from a laptop to a smartphone, simply log out of the service from your laptop and log into it again on the smartphone, using the same set of username and password.

A receipt will be automatically sent to the e-mail address you provided during the credit card purchase process.

Inflight Wi-Fi is provided by our service partner Panasonic Avionics. You may seek their advice via any of the following methods:

• Seek help from our service partner’s customer service staff by sending an email to customercare.tw@panasonic.aero;
• Call our service partner’s customer service staff at +1-888-4881541 (USA toll-free number) for assistance.

After payment, the webpage will show up the real-time data counter. We suggest you NOT to close this page so that you can check your remaining data anytime.

If you have closed it accidentally, just access to www.evawifi.com, and click on "Get Online" to get back to the data counting page.

From the entry portal of Inflight Wi-Fi:

1. Click on “Get Online” and you will be directed to the purchase plan page;
2. Click on “Use a voucher or discount code” tab;
3. Type in your voucher or discount code and continue, you will be able to access the Internet once the code is successfully verified.

Yes. Universal 110V AC outlets are available in Royal Laurel Class, Premium Economy Class, and shared among each row in Economy Class (except for the last row in each Economy Class cabin). Meanwhile, every seat in our Wi-Fi fleet has a built-in USB port to keep your cell phone or other mobile devices charged.