Two-Factor Authentication (2FA) adds an extra layer of security by requiring an additional verification step. EVA Air will send a One-Time Password (OTP) to the email address or verified mobile number you have registered in your Infinity MileageLands account to verify your identity.

• When logging into your Infinity MileageLands account
• When using the "Nominee Registration" or "Transfer Miles" functions

• When logging into your account, the system may prompt 2FA based on various backend security considerations. You may not be required to use 2FA every time.
• For "Nominee Registration" and "Transfer Miles" functions, 2FA is required for every transaction to ensure the security of your account. A One-Time Password (OTP) will be sent to your verified mobile number.

Yes. Currently, mobile SMS is the only available method for identity verification. Email or other methods are not supported.

Please first check if the email address and mobile number registered in your account are correct and that the message hasn’t been filtered into your spam folder. If the issue persists, please contact Infinity MileageLands Service Center in your region.

If you are in a region where you cannot receive SMS verification codes (e.g., due to your mobile provider not supporting GSM, SMS services, or data roaming), you may not be able to use features that require SMS verification, such as "Nominee Registration" and "Transfer Miles." To avoid disruptions, we recommend completing any necessary actions before traveling abroad to ensure uninterrupted access to membership functions.

No. Two-Factor Authentication (2FA) is a critical security measure designed to protect your account and prevent unauthorized access or actions. This feature is mandatory and cannot be disabled. Thank you for your understanding.