Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.

• an unaccompanied minor;
• a person with a disability and their support person, service animal, or emotional support animal,
• a passenger who is travelling with family members
• a passenger who was previously denied boarding on the same ticket.

Any passenger who is denied boarding for a reason that is within the airline's control and is not required for safety – for example, commercial overbooking or a change in aircraft due to scheduled maintenance – would be entitled to compensation. A passenger's compensation would be based on length of delay at arrival at their final destination.

Minimum Levels of Compensation

Length of delay Amount (CAD)

• 0-6 hours $900
• 6-9 hours $1800
• 9+ hours $2400

EVA AIR will provide the compensation to the passenger as soon as it is operationally feasible, but not later than 48 hours after the time of the denial of boarding. If it is not possible to provide the compensation before the boarding time of the flight reserved as part of alternate travel arrangements, EVA AIR will provide the passenger with a written confirmation of the amount of the compensation that is owed.