• A member who has registered a valid e-mail address in his/her member data will receive monthly Electronic Mileage Statements in the next month if there are valid award miles(including purchased miles), mileage/electronic upgrade certificate, EVERGREEN hotel vouchers, EVERFUN vouchers or any change in Infinity MileageLands accounts. Moreover, the member can log into his/her account and inquire detailed information in “Mileage Inquiry” web page on EVA Air Website. We recommend members to provide valid email address so that they can receive E- Mileage Statement or promotion information.

Retro claim for Infinity MileageLands miles can be made by presenting or sending travel documentation, i.e. passenger ticket coupon and boarding pass, to the nearest Infinity MileageLands Service Center up to six (6) months after the flight is completed. Or you could claim Star Alliance mileage on Infinity MileageLands “Manage My Account”, it is not only fast but also convenient. It may take 3-4 weeks for Infinity MileageLands miles to be credited to your account after the retro claim request is made.