Ticket Changes/Refunds due to Flight Irregularities
If your trip is affected by flight cancellations, schedule changes, or aircraft changes, we sincerely apologize for any inconvenience caused!
Please refer to the provisions for ticket changes or refunds as listed below. If your ticket was purchased at a travel agency, please contact the original issuing travel agency for changes or refunds.
General Provisions
1. Eligibility
Effective from 01MAR2023, passengers holding EVA(695)/UNI(525) Air tickets with confirmed bookings that being affected by the cancellation or schedule change (NOT include aircraft change).
2. Changes
Under the premise of same Origin/Destination point and within ticket validity, passengers may either accept the automatically re-accommodated flight or change the flight/date within 14 days, prior or later, to the disrupted flight:
(1) Changes in accordance as below, passengers will be exempt from the charge of reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction
A. Date Change: rebook with the same routing and same booking class code (RBD)
B. Itineraries with connecting interline segments: change of interline carrier or transfer point is permitted provided the most significant sector remains on EVA/UNI Air and operated by EVA/UNI Air.
(2) For Premium Economy class passengers that unable to rebook the original booking class code due to aircraft issue, please rebook on the corresponding Economy class booking class code (K/L/T rebook to Y; P rebook to M/B/Y) or business class, and will be exempt from the charge of reissue fee and the difference of fuel/insurance surcharges, booking service charges for one transaction, however the fare difference will be reassessed based on original ticketed date and refund (Economy class) or paid by the passenger (Business class).
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge. For passengers changed into Economy class due to aircraft issue that would like to resume to Premium Economy class may pay the fare/tax difference without reissue fee, the difference of fuel/insurance surcharge and booking service charge. Changed Business class passengers may follow the same practice to resume to Premium Economy Class.
(4) EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Within ticket validity, if passengers change the new travel date outside the 14 days range or outside the scope of (1) ~ (4) above, it will be considered as voluntary change that the ticket should be recalculated and reissued to collect the difference of fare and TFC, if any, however, the reissue fee will be waived for one transaction.
(6) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services issued by means of Electronic Miscellaneous Document (EMD) may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissued or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
Please contact EVA reservation and ticketing office:
(1) Refunds: refund service charge will not be imposed.
(2) Changes: reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
1. Eligibility
Passengers holding BR (695) /B7(525) tickets with confirmed Premium Economy booking that being affected by aircraft change.
2. Changes
(1) Within ticket validity, passengers may choose any of the options below without reissue fee for ONE transaction, and the ticket should be reissued accordingly:
A. Passengers may accept the re-accommodated economy booking class code of the same flight booked and refund the fare/tax difference reassessed based on the historical date; or
B. Passengers may choose to rebook to the designated economy booking class code of the same route on other dates in accordance with the fare rule and pay/refund the fare/tax difference reassessed based on the historical date; or
C. Passengers may choose to rebook to the same route, same premium economy booking class code as original ticket on other dates and pay/refund the fare/tax difference reassessed based on the historical date.
D. Passengers may choose to rebook to business class of the same route on other dates in accordance with the fare rule and pay the fare/tax difference reassessed based on the historical date.
(2) For tickets purchased from travel agents, please contact the original issuing agents for rebooking and ticket change.
(3) If the flights revert to aircrafts with premium economy class service afterwards, passengers who have reissued tickets in compliance with this bulletin and request to change back to premium economy class with same flight/date may claim a refund or pay the fare/tax differences reassessed based on the historical fare with the original booking class code, and are entitled to waive change fee for one transaction.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services issued by means of Electronic Miscellaneous Document (EMD) may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) Tickets purchased from travel agencies should refer to the original issuing travel agent.
(3) Tickets purchased from EVA worldwide offices or EVA website, please contact EVA reservation and ticketing offices.
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. Award ticket and upgrade with mileages
(1) Award tickets
A. The service fee of USD$50 can be waived once. Any mileage difference will be collected or returned if the new itinerary requires more or less miles than the original one. Expired miles are exempt from collection.
B. If an award ticket contains multiple segments in different route, zone or booking class, mileage deduction will be redeemed according to the higher cost one.
C. If the flights revert to aircrafts with premium economy class service afterwards, passengers who request to change back to premium economy class, the mileage differences will be collected if the reissue ticket requires more miles than the original one. Expired mileage evaluation upon reissue can be exempt.
The service fee of USD$50 for award ticket reissuance can be waived once for Green Card members. Diamond Card/Gold Card/Silver Card members are exempt from service fee as current policy.
(2) Upgrade awards
Rebook the original ticket class, or change itinerary with new required mileage. Any mileage differences will be collected (returned).
(3) Please contact EVA Air reservation and ticketing offices for rebooking and ticket change.
(4) For the required mileage for Economy class to upgrade to Royal Laurel/Premium Laurel/Business Class, please refer to EVA website.
6. Group passengers shall contact the original issuing travel agency for changes/ refunds.
7. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.
Aug 24, 2023 published
1. Eligibility:
Passengers holding confirmed BR32/31 tickets with shuttle bus service booking between New York John F. Kennedy International Airport and PA/NJ that being affected by the termination of shuttle bus service:
- tickets issued on/before 24AUG’23
- travel dates on/after 11MAR’24
2. Application:
Changes/refunds should be made on/before 31OCT’23.
3. Provisions of Rebooking/Reissue:
A. Within ticket validity, the change fee may be waived for ONE transaction as below, however, the difference of fare/taxes/fees/charges results from the change, if any, should be paid by the passenger:
(a) Change the travel date of the same flight; or
(b) Reroute to transfer via EVA AIR North America gateways, i.e. JFK-TPE →PHL-LAX-TPE.
B. For tickets purchased from travel agents, please contact the original issuing agents for rebooking and ticket change.
C. For tickets purchased/changed through EVA AIR official website or EVA Reservation/Ticketing offices, please change through EVA Reservation/Ticketing offices for waiving reissue fee.
4. Refunds:
A. The refund fee of the ticket will be exempt and the associated ancillary service will be eligible for refund along with the ticket refund. For Booking Service Charge (BSC), it remains non-refundable for partial- used ticket, but can be refunded when the ticket is total-unused.
B. For tickets purchased/changed through EVA AIR official website or EVA Reservation/Ticketing offices, please contact EVA Reservation/Ticketing offices for waiving refund fee.
C. For tickets purchased from travel agents, please contact your travel agent for refunds.
5. No-show passengers will not be exempted from no-show fee.
6. Refund fee will be charged if the ticket has been changed with reissue fee waived.
7. Passengers holding group tickets, Unaccompanied Children, AD/ID/DM and frequent flyer award tickets are not eligible for the complimentary shuttle bus and are therefore not applicable to this bulletin
Aug 09, 2023 published
1. Eligibility:
Passengers holding confirmed BR52/51 tickets with shuttle bus service booking between Dallas and Houston Airport that being affected by the termination of shuttle bus service:
- tickets issued on/before 09AUG’23
- travel dates on/after 01SEP’23
2. Application:
Changes/refunds should be made on/before 30SEP’23.
3. Provisions of Rebooking/Reissue:
A. Within ticket validity, the change fee may be waived for ONE transaction as below, however, the difference of fare/taxes/fees/charges results from the change, if any, should be paid by the passenger:
(a) Change the travel date of the same flight; or
(b) Reroute to transfer via EVA AIR North America gateways, i.e. IAH-TPE reroute to DFW-LAX-TPE.
B. For tickets purchased from travel agents, please contact the original issuing agents for rebooking and ticket change.
C. For tickets purchased/changed through EVA AIR official website or EVA Reservation/Ticketing offices, please change through EVA Reservation/Ticketing offices for waiving reissue fee.
4. Refunds:
A. The refund fee of the ticket and/or ancillary service are exempted. Regarding the Booking Service Charge (BSC), it’s non-refundable for partial- used ticket. It can only be refunded when the ticket is total-unused.
B. For tickets purchased/changed through EVA AIR official website or EVA Reservation/Ticketing offices, please contact EVA Reservation/Ticketing offices for waiving refund fee.
C. For tickets purchased from travel agents, please contact your travel agent for refunds.
5. No-show passengers will not be exempted from no-show fee.
6. Refund fee will be charged if the ticket has been changed with reissue fee waived.
7. Passengers holding group tickets, Unaccompanied Children, AD/ID/DM and frequent flyer award tickets are not eligible for the complimentary shuttle bus and are therefore not applicable to this bulletin.
Mar 17, 2023 published
1. Eligibility
Effective immediately for passengers holding EVA(695)/UNI(525) Air tickets with confirmed bookings that the transfer time is below 60 minutes minimum connecting time (MCT) at Taiwan Taoyuan International Airport.
2. Changes
(1) Under the premise of same Origin/Destination point and within ticket validity, passengers may change the flight/date Free of Charge for one transaction within 14 days, prior or later, to the original flight:
A. Date/Flight Change: Rebook with the same routing/booking class code (RBD)
B. Itinerary with connecting interline segments: Change of interline carrier/transfer point is permitted, provided the most significant sector (MSC) remains on BR/B7 flight operated by EVA/UNI Air
C. EVA/UNI Air operated flights cannot be changed to other carriers’ flights or codeshare flights unless otherwise specified in the relevant fare rules.
(2) Within ticket validity, if passengers change the new travel date outside the 14 days range or outside the scope above, it will be considered as voluntary change that the ticket should be recalculated and reissued to collect the difference of fare and TFC, if any, however, the reissue fee will be waived for one transaction.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air, to get the refund fee waiver for your refund, please follow the steps below on “Manage”-“View My Booking” on EVA Air official website:
A. First go to “Cancel Booking” page to cancel all your itinerary (Please be reminded that others passengers’ bookings in same record will be cancelled altogether at once)
B. After cancelling booking, go to “Refund Application/Refund Inquiry” to enter your 13 digits 695 flight ticket number and the name on the ticket for refund
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissued or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
Please contact EVA reservation and ticketing office:
(1) Refunds: refund service charge will not be imposed.
(2) Changes: reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/AD/DM...etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Feb 01, 2023 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights to/from Sapporo as below that being affected by flight cancellation/schedule change:
(1) Ticket issue/reissue date: on/before 01FEB2023
(2) Ticketed travel date: 13APR2023 to 27APR2023
2. Changes
(1) Within ticket validity, passengers may change in accordance with the regulations as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A. New Flights: any EVA operated flights to/from Japan
B. New Travel Date: any date on/before 31MAY2023.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Dec 14, 2022 published
1.Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Kaohsiung and to/from Taichung:
(1) Ticket issue/reissue date: on/before 14DEC2022
(2) Ticketed travel date: 26MAR2023 to 30APR2023
2.Changes
(1)Within ticket validity, passengers may change to flights on/before 30APR 2023 in accordance as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A.between Kaohsiung and Fukuoka: change to other EVA Air flights between Taiwan and Fukuoka.
B.between Kaohsiung/Taichung and Seoul: change to other EVA Air flights between Taiwan and Seoul.
(2)Within ticket validity, passengers may change to a flight/date out of the scope of (1) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3)If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(4)EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5)Tickets purchased from travel agencies should refer to the original issuing travel agent.
3.Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4.For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5.If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6.Award ticket and upgrade with mileages For refunds, refund service charge will not be imposed. For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket. Please contact EVA reservation and ticketing office for rebooking or refund.
7.Group passengers shall contact the original issuing travel agency for changes/refunds.
8.Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9.The fare difference or fees that previously charged will not be returned under any circumstance.
Dec 08, 2022 published
1.Eligibility
Passengers holding EVA Air (695)/UNI Air (525) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA/UNI Air flights to/from Shanghai:
(1) Ticket issue/reissue date: on/before 08DEC2022
(2) Ticketed travel date: 27MAR2022 to 25MAR2023
2.Changes
(1)Within ticket validity, passengers may change to other EVA/UNI flights between Taiwan and Shanghai on/before 25MAR2023 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the booking class(RBD) remains the same.
(2)If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(3)EVA/UNI Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(4)Within ticket validity, passengers may change to a flight/date out of the scope of (1)-(3) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(5)Tickets purchased from travel agencies should refer to the original issuing travel agent.
3.Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4.For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5.If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6.Award ticket and upgrade with mileages For refunds, refund service charge will not be imposed. For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7.Group passengers shall contact the original issuing travel agency for changes/refunds.
8.Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9.The fare difference or fees that previously charged will not be returned under any circumstance.
Nov 16, 2022 published
1.Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights to/from Sendai as below that being affected by flight cancellation/schedule change:
(1) Ticket issue/reissue date: on/before 16NOV2022
(2) Ticketed travel date: from 01JAN2023 to 25MAR2023
2.Changes
(1)Within ticket validity, passengers may change in accordance with the regulations as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A.Original travel date from 01JAN2023 to 17JAN2023 may:
(A)accept the automatically re-accommodated flight to/from TYO; or
(B)rebook to other flights to/from SDJ between 01FEB2023 and 31MAR2023
B.Original travel date from 18JAN2023 to 31JAN2023 may rebook to other flights to/from SDJ between 18JAN2023 and 31MAR2023
C.Original travel date from 01FEB2023 to 25MAR2023 may rebook to other flights to/from SDJ between 01FEB2023 and 31MAR2023
(2)If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(3)EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(4)Within ticket validity, passengers may change to a flight/date out of the scope of (1)-(3) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(5)Tickets purchased from travel agencies should refer to the original issuing travel agent.
3.Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4.For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5.If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6.Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7.Group passengers shall contact the original issuing travel agency for changes/refunds.
8.Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9.The fare difference or fees that previously charged will not be returned under any circumstance.
Oct 27, 2022 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights to/from Hakodate, Nagoya, Matsuyama and Aomori as below that being affected by flight cancellation/schedule change:
(1) Ticket issue/reissue date: on/before 27OCT2022
(2) Ticketed travel date: 26MAR2023 to 28OCT2023
2. Changes
(1) Within ticket validity, passengers may change in accordance with the regulations as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A. New Flights: any EVA operated flights to/from Japan.
B. New Travel Date: any date on/before 28OCT2023
except 18JAN2023 through 31JAN2023.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Oct 20, 2022 published
1. Eligibility
Passengers holding EVA Air tickets (695) with confirmed booking as below that being affected by schedule change of EVA Air flights to/from Houston:
(1) Ticket issue/reissue date: on/before 20OCT2022
(2) Routes and Ticketed travel date:
A. Kuala Lumpur to Houston: 25OCT2022 through 30OCT2022
B. Jakarta to Houston: 25OCT2022 through 30OCT2022
2. Changes
(1) Within ticket validity and destination remains unchanged, passengers may change to the following route on/before 30NOV2022 without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same :
A. Re-arrange travel dates with same routing entirely on EVA Air; or
B. Change to Other carriers and/or Transfer via EVA Air Singapore:
a. Kuala Lumpur to Taipei: rebook to Malaysia Airlines (MH) operated flights from Kuala Lumpur to Taipei or rebook to Singapore Airlines (SQ) operated flights from Kuala Lumpur to Singapore connecting EVA Air flights from Singapore to Taipei.
b. Jakarta to Taipei: rebook to Singapore Airlines (SQ) operated flights from Jakarta to Singapore connecting EVA Air flight from Singapore to Taipei.
(2) Passengers who changed to connecting flights in accordance with the guidelines that wish to revert to direct route flights within the period as (1) may be exempt from paying additional charge with the original RBD of the direct route flight for one transaction.
(3) Within ticket validity, if passengers change to a flight/date outside the scope of (1) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the difference of fare and TFC, if any, with the reissue fee waived for one transaction.
(4) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Oct 18, 2022 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights to/from Sapporo、Sendai、Okinawa、Komatsu、Hakodate、Nagoya、Matsuyama and Aomori as below that being affected by flight cancellation/schedule change:
(1) Ticket issue/reissue date: on/before 17OCT2022
(2) Ticketed travel date: 01OCT2022 to 25MAR2023
2. Changes
(1) Within ticket validity, passengers may change in accordance with the regulations as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A. New Flights: any EVA operated flights to/from Japan
B. New Travel Date: any date on/before 25MAR2023 except 18JAN2023 through 31JAN2023.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Oct 05, 2022 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Kaohsiung and to/from Taichung:
(1) Ticket issue/reissue date: on/before 05OCT2022
(2) Ticketed travel date: 01NOV2022 to 25MAR2023
2. Changes
(1) Within ticket validity, passengers may change to other flights on/before 25MAR 2023 in accordance as below without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the booking class (RBD) remains the same:
A. between Kaohsiung and Fukuoka: change to other flights between Taiwan and Fukuoka.
B. between Kaohsiung/Taichung and Seoul: change to other flights between Taiwan and Seoul.
C. between Kaohsiung/Taichung and Macao: change to other flights between Taiwan and Macao.
D. between Kaohsiung and Shanghai: change to other flights between Taiwan and Shanghai.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Sep 23, 2022 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights as below that miss connecting flight because of flight cancellations between Cebu and Chicago:
(1) Ticket issue/reissue date: on/before 23SEP2022
(2) Ticketed travel date: 01NOV2022 to 30NOV2022
2. Changes
(1) Within ticket validity, passengers may change to flights between Cebu and Chicago without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the destination(city) and booking class (RBD) remains the same in accordance with either:
A. EVA Air direct route flight: on/before 31DEC2022; or
B. Transfer via EVA Air flights to/from Los Angeles/ Seattle/ San Francisco on/ before 30NOV2022 connecting Alaska Air (AS) / United Airlines (UA) operated flights provided that destination remains unchanged. Premium Economy Class passengers are limited to transfer via Los Angeles or San Francisco
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Sep 22, 2022 published
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Chiang Mai:
(1) Ticket issue/reissue date: on/before 22SEP2022
(2) Ticketed travel date: 01OCT2022 to 31DEC2022
2. Changes
(1) Within ticket validity, passengers may change to flights between Taiwan and Chiang Mai without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the routing (city) and booking class (RBD) remains the same in accordance with either:
A. EVA Air direct route flight: on/before 31JAN2023; or
B. Transfer via EVA Air BKK gateway:
Rebook EVA flights to/from BKK on/ before 31DEC2022 connecting EVA flights codeshare with Bangkok Airways or Bangkok Airways(PG)/ Thai Smile Airways(WE) operated flights provided that destination remains unchanged.
(1) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(2) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge.
(3) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(4) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
1. Eligibility
Passengers holding EVA Air (695) tickets with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Da Nang:
(1) Ticket issue/reissue date: on/before 22SEP2022
(2) Ticketed travel date: 01OCT2022 to 30NOV2022
2. Changes
(1) Within ticket validity, passengers may change to flights between Taiwan and Da Nang without reissue fee and the difference of the fare and taxes, fuel/insurance surcharges, booking service charges (hereinafter referred to as TFC) for one transaction provided the routing (city) and booking class (RBD) remains the same in accordance with either:
A. EVA Air direct route flight: on/before 31DEC2022; or
B. Transfer via EVA Air Vietnam gateway:
Rebook EVA Air flights to/from SGN/HAN on/ before 30NOV2022 connecting Bamboo Airways (QH)/ Vietnam Airlines (VN) operated flights provided that destination remains unchanged.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original flight/date again with the same booking class code (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Jul 20, 2022 published
1. Eligibility
Passengers holding EVA Air tickets (695) issued/reissued on/before 20JUL2022 with confirmed flights of departure period falls between 16JUL2022~31AUG2022 for London route being cancelled.
2. Changes
(1) Within ticket validity, passengers may change to flights with the original booking class and the same destination on/before 11DEC2022 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the original flight became available afterwards, changed passengers may choose to change back to original flight/date again with the same booking class code (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund.
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM, etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Jul 15, 2022 published
1. Eligibility
Passengers holding EVA Air tickets (695) issued/reissued on/before 15JUL2022 with confirmed bookings of departure period falls between 16JUL2022~31AUG2022 for EVA Air flights London route that being affected by the traffic cutback of Heathrow.
2. Changes
(1) Within ticket validity, passengers may change to flights with the original booking class and the same destination on/before 31OCT2022 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the original flight became available afterwards, changed passengers may choose to change back to original flight/date again with the same booking class code (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund.
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM, etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
June 28, 2022 published
1. Eligibility
Passengers holding EVA Air tickets (695) issued/reissued on/before 28JUN2022 with confirmed bookings of departure period falls between 07JUL2022~31JUL2022 for EVA Air flights Amsterdam route that being affected by the traffic cutback of Schiphol.
2. Changes
(1) Within ticket validity, passengers may change to flights with the original booking class and the same destination on/before 31OCT2022 without reissue fee and the difference of fare and taxes, fuel/insurance surcharges, booking service charges for one transaction provided the routing (city) and booking class remains the same.
(2) Within ticket validity, passengers may change to a flight/date out of the scope of (1) above or change routing (City) or booking class, the ticket will be recalculated and reissued without the reissue fee for one transaction, however the difference of the fare and taxes, fuel/insurance surcharges, booking service charges should be paid by the passenger.
(3) If the original flight became available afterwards, changed passengers may choose to change back to original flight/date again with the same booking class code (RBD) without additional charge.
(4) EVA Air operated flights changed to other carriers’ flights or codeshare flights are not permitted unless otherwise specified in the relevant fare rules.
(5) Tickets purchased from travel agencies should refer to the original issuing travel agent.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund.
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM...etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
May 10, 2022 published
1. Eligibility
Passengers holding EVA Air tickets (695) with confirmed booking of flights as below that being affected by cancellation/schedule change of EVA Air flights to/from Toronto/Chicago / Houston:
(1) Ticket issue/reissue date: on/before 17MAY2022
(2) Ticketed travel date: 03SEP2021 to 01OCT2022
2. Changes
(1) Within ticket validity, passengers may change to the following route in accordance with the original booking class(RBD) and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:
A. EVA Air direct route flight: on/before 31DEC2022; or
B. Transfer via EVA Air flights to/from U.S.A/Canada Gateways (Seattle/ San Francisco/Los Angeles/ New York/ Vancouver) on/ before 31OCT2022 connecting Alaska Air (AS) /United Airlines (UA)/Jet Blue (B6)/ Air Canada (AC) or West Jet (WS) operated flights provided that destination remains unchanged.
If a transit hotel is needed for the selected transfer point, the cost so incurred will be borne by the passenger.
Please note that valid visa might be required for transferring through USA or Canada.
(2) Within ticket validity and destination remains unchanged, Premium Economy class passengers may change to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked in accordance with provision (1), the fare difference shall be refunded or to be paid by passengers accordingly, however, the reissue fee, difference of taxes/booking service fee will be waived for one transaction.
(3) Passengers who changed to connecting flights in accordance with the guidelines that wish to revert to direct route flights may be exempt from paying additional charge with the original RBD of the direct route flight for one transaction.
(4) Within ticket validity, if passengers request to change out of the scope of (1) or (2) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/taxes/booking service charge difference if any with the reissue fee waived for one transaction.
(5) If the cancelled flight were resumed afterwards, changed passengers may choose to change to the original date again without change fee.
(6) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge (BSC), it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2) For tickets purchased or modified from EVA Air official website, please submit a refund application through EVA Air website. For tickets purchased from EVA Air ticketing channels, please contact EVA Air reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for refund
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided that the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/refunds.
8. Free and Reduced fare tickets are not included in this handling guideline, e.g. ID/ AD/DM…etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Apr 26, 2022 published
1. Eligibility
Passengers holding EVA (695)/UNI (525) Air tickets issued on/before 26APR2022 with confirmed booking of EVA/UNI Air International, cross-strait and Hong Kong/Macau flights through on/before 31DEC2022 that transferring at Taiwan.
2. Changes
(1) Within ticket validity, passengers may change in accordance with the following rules with no additional charge for one transaction
- Wholly EVA/UNI Air flights: same routing (city) and booking class (RBD).
- Itineraries with connecting interline segments: rebook the applicable carrier/RBD and/or change the transfer gateway in accordance with the fare routing provided the destination remains unchanged.
(2) Within ticket validity, if passengers change outside of scope of (1) above, it is considered as voluntary change and the ticket should be recalculated and reissued to collect the fare/tax/booking service charge difference if any, however the change fee may be waived for one transaction.
(3) EVA/UNI Air operated flights changed to codeshare flights or other carriers’ flight are not permitted.
3. Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding the Booking Service Charge (BSC), it is non-refundable for partially used ticket. The unused BSC can only be refunded when the ticket is totally unused or consists of BSC imposed on a flight-coupon base.
(2) Tickets purchased from travel agencies should refer to the original issuing travel agent.
(3) Tickets purchased from EVA/UNI worldwide offices or EVA website, please contact EVA/UNI reservation and ticketing offices.
4. For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5. If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6. Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA/UNI reservation and ticketing office for rebooking or refund.
7. Group passengers shall contact the original issuing travel agency for changes/ refunds.
8. Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/ DM...etc.
9. The fare difference or fees that previously charged will not be returned under any circumstance.
Apr 20, 2022 published
1.Eligibility
Passengers holding EVA Air tickets (695) with confirmed bookings of departure period falls between 30JUN2021~01JUL2022 that being affected by the flight cancellation/schedule change for EVA Air flights to/from Amsterdam/Vienna.
2.Changes
(1) Within ticket validity, passengers change to the following route in accordance with the original booking class and the same destination without the difference of fare/tax/booking service charge as well as the change fee for one transaction:
A.EVA Air direct route flight; or
B.Transfer via EVA Air flights to/from Europe (Except London) connecting Austrian Air(OS), British Airways(BA) or Air France(AF) operated flights provided that the destination remains unchanged.
(2) Within ticket validity, Premium Economy class passengers may change in accordance with the provision of (1) to Business or Economy class if the Premium Economy class service is not applicable for the new flight booked. The fare differences shall be refunded or to be paid by passengers in accordance with the handling guideline of Aircraft Change, however, the change fee, differences of Booking Service Charge and taxes may be waived for one transaction.
(3) Any change out of scope of (1) - (2) above is considered as voluntary change and passengers may change in accordance with the fare rules without reissue fee for one transaction within ticket validity, the difference of fare/tax/Booking Service Charge results from the change should be paid by the passenger.
(4) If the cancelled flight were resumed afterwards, changed passengers may choose to change to original date again without change fee.
(5) EVA Air operated flights changed to codeshare flights or other carriers’ flights are not permitted.
3.Refunds
(1) Refunds of the ticket and/or related ancillary services may be made in accordance with provisions of involuntary refund that the refund service charge will not be imposed. Regarding Booking Service Charge, it is non-refundable for partial-used ticket. The unused BSC can only be refunded when the ticket is total-unused or consists of BSC imposed on a flight-coupon base.
(2)For tickets purchased or modified from EVA AIR official website, please submit a refund application through EVA AIR website. For tickets purchased from EVA/UNI AIR ticketing channels, please contact EVA/UNI AIR reservation and ticketing office to arrange a refund.
(3) For tickets purchased from travel agents, please contact your travel agent for a refund.
4.For tickets being changed with reissue fee waived but then voluntarily request for a change or refund afterwards, the service charge will not be waived.
5.If the ticket being changed is the result of an exchanged/reissue or revalidated transaction, the eligibility of waiver is determined based on the current ticket to be changed/refunded.
6.Award ticket and upgrade with mileages
For refunds, refund service charge will not be imposed.
For rebooking, reissue fee as well as the expired miles are exempt from collection for one transaction provided the revised itinerary meets the same criteria as the affected ticket.
Please contact EVA reservation and ticketing office for rebooking or refund.
7.Group passengers shall contact the original issuing travel agency for changes/refunds.
8.Free and Reduced fare tickets are not included in this bulletin, e.g. ID/AD/DM...etc.
9.The fare difference or fees that previously charged will not be returned under any circumstance.