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Assignment of Seats to Children under the Age of 12 Years

According to the technical regulations of the Italian Civil Aviation Authority (Ente Nazionale per l'Aviazione Civile, ENAC), for passengers who are travelling on EVA Air/UNI Air operated flights to/from Italy, EVA Air/UNI Air will strive to seat children under the age of 12 near their parents or one accompanying adult in the same class at no extra charge.

  • To avoid limited seats on the day of travel, we recommend you to select seats as soon as you purchase your ticket. Passengers with Premium Economy Class Basic, Economy Class Basic or Discount product cannot make complimentary seat selections during the booking process, please contact EVA Air Reservations Centers. We will strive to seat children close to their parents or one accompanying adult in the same class at no extra charge. Be sure to book children with you in the same reservation or do cross-reference in different record.
  • Seat assignments will be appointed by EVA Air for passengers who had seat selection fee waived. For Economy Class, we will arrange in Standard Seats. If adjacent seats cannot be arranged, we will do our best to seat children in the same row of seats or no more than one row away from the accompanying adult.
  • If you want to select particular seats for you and your family, you may consider purchasing seat selection with a fee or selecting different Fare Family Types that complimentary for seat selection.
  • If it is not possible to arrange a proximity seat when you contact our reservations centers, we will make every effort to facilitate seat assignment at the time of check-in, at the boarding gate or before take-off. However, it is possible that there are limited seats to arrange it when it is close to or on the day of travel. You may contact EVA Air Reservations to change your booking to another flight on which we can provide proximity seating, or cancel your trip Change/refund fee will be waived.

Complaint procedure for flights to/from Italy

EVA Air is committed to to maintaining the highest level of safety, service, comfort and convenience to our customers. If you would like to make a complaint with regards to our IT flights, please contant our relevant department at: miltt@evaair.com.

For a quicker and smoother service, it is advisable to provide the booking reference number, the electronic ticket number, the PIR (Property Irregularity Report) in case of baggage disruptions and any other relevant information.

Notes

You can consult the conditions of carriage of EVA Air at: Conditions of Carriage - EVA Air