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Customer Commitment

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Schlichtungsstelle Reise & Verkehr e.V. Germany

EVA Airways has voluntarily joined the Schlichtungsstelle Reise & Verkehr e.V., an arbitration body recognized under the Consumer Dispute Resolution Act. We are committed to participating in the dispute resolution process.

In the event of a dispute, you have the right to contact the neutral Schlichtungsstelle Reise & Verkehr e.V. This applies exclusively to private travel and in the following situations:

  • Denied boarding, delayed boarding, or flight cancellations
  • Destruction, damage, loss, or delayed delivery of luggage
  • Breaches of duty in the transportation of disabled and reduced mobility passengers
  • Breaches of duty in the conclusion of transportation contracts

You should contact the arbitration body only if:

  • You have submitted your concern to EVA Airways and have not received a response within two months
  • You disagree with how EVA Airways has handled or fulfilled your claims
  • Your concern is not already pending before a court or has not been resolved through litigation or settlement

Contact:

Schlichtungsstelle Reise & Verkehr e.V.
Fasanenstraße 81
D-10623 Berlin