We revised some of our emotional support animal travel policies on November 18, 2019, please review all relevant policy before you travel.
Fully-trained service dogs and emotional support/psychiatric service dogs may fly in the cabin at no charge if they meet the requirements. Please make sure you have all the veterinary certificates for all countries/regions on your itinerary, including countries/regions you will be transferring.
- 1 emotional support / psychiatric service dog per person and Animal must be a dog, 4 months or older.
- Dog must be clean and well-behaved. The animal must behave properly in public and should follow directions from its owner. It should not run freely around an aircraft or the terminal and/or an airport gate area.
- Dog must be able to fit at your feet, under your seat or in your lap.
- If the dog is in a kennel, it must fit under the seat in front of you with the animal in it.
Emotional support / psychiatric service dogs cannot:
- Be seated in an exit row
- Protrude into or block aisles or rows
- Occupy a seat
- Eat from tray tables
Emotional support / psychiatric service dogs must be trained to behave properly in public and they won’t be permitted in the cabin if they display any form of disruptive behavior that can’t be successfully corrected or controlled, including but not limited to:
- Biting or attempting to bite
- Jumping on or lunging at people
- Urinate or defecate in the cabin. The terminal or gate area.
Emotional support / psychiatric service dogs must be in your control at all times by a leash and / or harness. Passenger must carry spare mask for dog.
If this behavior is observed at any point during your journey and isn't corrected or controlled, the dog will be checked as check baggage and all requirements and applicable fees will apply.AVIH
Advance notice required
To travel with an emotional support / psychiatric service dog in the cabin, you must submit all required forms to the Special Assistance Desk at least 48 hours before your flight. We’ll notify you upon document approval.
Service Dogs are dogs that are trained to assist passengers with disabilities with specific jobs or tasks. We request that you contact our reservations department at least 48 hours in advance to make arrangements.
If you plan to travel with an emotional support dog, you must submit the following documentation at least 48 hours before flight departure:
- A letter from a licensed mental health professional on their letterhead stationery that is no older than 1 year.
- The letter must state that the passenger is under the care of the person writing the letter.
- The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual (DSM)IV.
- The passenger needs the dog as an accommodation during the flight and/or at the destination.
- The date, type and jurisdiction of the mental health professional’s license.