Coordinating the order of passengers: If the EVA AIR has oversold seats and cannot provide the reserved seats, it should first seek voluntary passengers to give up the seats on the flight. If no voluntary passengers can be found, it will be booked by the company In principle, ask passengers whether they can cooperate in order (for example, ask passengers who check in late or those with lower ticket prices, etc.) until the number of passengers on board matches the number of seats available, not due to the passenger’s religion, race, gender, or age. Such as different and discriminatory treatment, it is not allowed to deny passengers boarding by means of violence, coercion, etc.
Compensation measures for passengers: For passengers who voluntarily or involuntarily give up their seats, EVA AIR shall assist in properly arranging alternative flights and necessary services and provide appropriate compensation ( Such as: provide class upgrades, discount coupons, compensation, etc.).
Timing of processing: In principle, EVA AIR will handle the arrangements and coordination of oversold seats at the airport check-in counter, and the processing should be completed before the passengers board the plane at the latest. For no special reasons, no passengers may have oversold seats after boarding the plane. Selling and requesting passengers to disembark.
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