Self Check-in (Kiosk)

Check-in at an airport kiosk

EVA Air provides self check-in service at many airports, you can enjoy the convenience of obtaining your boarding passes or baggage tags from airport check-in kiosk.

  • Applicable airports: 
    • Airport check-in kiosk without bag tags printing service: Taiwan Taoyuan International Airport Terminal 2, Taipei Song Shan Airport, Taichung Airport, Kaohsiung Airport, Bangkok Airport, Hong Kong Airport, Amsterdam Airport, Los Angeles Airport, Tokyo Haneda Airport, Seoul Incheon airport, Toronto International airport and Seattle International airport.
    • Airport check-in kiosk with bag tags printing service: Tokyo Narita Airport, London Heathrow Airport and Kansai Airport. 
  • Notes: Due to the COVID-19 pandemic, the airport check-in kiosk service is temporarily suspended except the London Heathrow Airport.
  • Hours of operation: Check-in closes 60 minutes before flight scheduled departure (The actual operation hours may differ according to the kiosk specification of each airport.) 
  • Advantages of this service: 
    • You don’t have to stand in line at a check-in counter. Touch screens and step-by-step instructions allow you to quickly complete check-in formalities. 
    • You may choose an available seat using the seat map. 
    • Boarding passes and bag tags are printed as you wait. 
    • Service is available in following languages: traditional Chinese, simplified Chinese, English, Japanese, Vietnamese, Thai, Korean, French and German. 
  • Ineligible passengers: 
    • Passengers whose reservation has not been confirmed.
    • Passengers who have no an electronic ticket.
    • Passengers requiring special assistance. 
    • Passengers with an infant under 2 years of age.

Step 1: Select ‘EVA Airways’ on the home screen.

Step 2: Confirm the following items cannot be brought onboard.

ENG step2

Step 3: Select the figure of check-in passengers. Please be noticed that passengers in the same booking reference can check-in together, otherwise, please check-in separately.

ENG step3

Step 4: Once your booking has been retrieved, place your passport, photo page face down, on the reader.

ENG step4

Step 5: Select your preferred method to search your reservation.

  • Six-character EVA Air booking reference number with combing number and alphabet.
  • 13-digit eTicket number.
  • Infinity MileageLands Card: You can choose (1) input your Infinity MileageLands membership number, (2) insert your membership card, or (3) scan membership QR code. Only allow EVA Infinity MileageLands Card.

ENG step5

Step 6:Input the requested data corresponding in the way you selected in step 5.

ENG step6

Step 7: If you would like to register your mileage, tap the “UPDATE” button.

ENG step7

Step 8: If you would like to change your seat selection, tap the "CHANGE SEAT" button.

ENG step8

Step 9: Select the passenger who would like to check-in baggage.

(Note: Service available at airport with self-tagging function.)

ENG step9

Step 10: Select the number of bags you’re checking in for each passenger. If you have more than 4 bags, please contact EVA Air counter.

(Note: Service available at airport with self-tagging function.)

ENG step10

Step 11: Collect your baggage tags.

(Note: Service available at airport with self-tagging function.)

ENG step11

Step 12: Collect your boarding passes and lounge invitation card.

ENG step12

Step 13: Check-in complete! Please check the information and head for boarding gate earlier for further document check.

ENG step13

Step 1: Tear off the receipt sticker on bag tag and keep it intact.

This is a baggage tag schematic of step 1

Step 2: Pass through the handle of baggage.

This is a baggage tag schematic of step 2

Step 3: Stick the ends of the tag together.

This is a baggage tag schematic of step 3

Step 4: Stick one of the three sections stickers on your baggage.

This is a baggage tag schematic of step 4