EVA Mobile App is compatible with iPhone, iPod Touch and iPad with iOS 10.0 or later and Android devices with Android 6.0 or later.
Passengers may check in through EVA Mobile App from 48 hours to 1 hour prior to departure.
You will not be able obtain e-boarding pass after mobile check-in is completed if the following occasion applies. In that case, please follow the instruction on the Check-in Confirmation and collect your boarding pass at the airport counter.
The departure airport does not support e-boarding pass service.
In compliance with government regulations, passengers traveling to the US and Australia must still go through a traditional check-in process, i.e. e-boarding pass cannot be used.
Passengers who purchase a ticket over the phone with a credit card and some of the passengers purchasing online cannot obtain their e-boarding pass. The credit card used to purchase the tickets must be available for inspection at the airport during check-in for the first flight segment.
Passengers whose route includes a sector that is not eligible for the e-boarding pass service will not be able to obtain e-boarding passes for any sectors of their voyage.
If you have no baggage to check in, you may proceed directly through security check and immigration control to the boarding gate with your e-boarding pass. You must arrive at the boarding gate at least 30 minutes prior to flight departure to present your travel documents. For those who have baggage to check in, please drop your baggage at the exclusive check-in counter at least 60 minutes prior to scheduled flight departure.
EVA Mobile App provides boarding pass saving feature, you may save your e-boarding pass into "My Pass". You can also save it to Apple Wallet or Google Pay, depends you are using iPhone or Android devices.
The e-boarding pass service is only available to EVA Air and UNI Air international ticketed passengers with confirmed bookings departing from the following airports:
North America: Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto, Vancouver
Europe: Amsterdam, London, Paris, Vienna
Northeast Asia: Fukuoka, Matsuyama, Nagoya, Okinawa, Osaka, Sapporo, Sendai, Tokyo (Haneda, Narita Airport), Seoul (Gimpo, Incheon Airport)
Southeast Asia: Bangkok, Cebu, Chiang Mai, Kuala Lumpur, Phnom Penh, Singapore
Yes, you can. Qualified passengers who checked in by using EVA Mobile may display the e-boarding pass to the VIP lounge staff and enjoy the service.
Please arrive at the boarding gate at least 30 minutes before the flight departure and present your travel documents to our staff. If you have any baggage to check in, please visit to EVA Air's exclusive check-in counter at the airport and acquire your baggage claim slip.
Make sure your cellphone is sufficiently charged, and save the e-boarding pass for security checks at the boarding gate with either way indicating below:
Save your e-boarding pass to EVA Mobile's "My Pass". Please note that e-boarding passes saved in "My Pass" will be automatically deleted after 14 days.
Save your e-boarding pass to Apple Wallet or Google Pay.
Passengers may proceed swiftly through security checks and immigration control to the boarding gate, saving precious time. If you have baggage to check in, please drop your baggage at the exclusive check-in counter at least 60 minutes prior to the scheduled flight departure.
It depends on the policies of the local airport authority. Some airports may require each passenger to display their own e-boarding pass. If passengers are unable to do so, security personnel may direct those passengers back to the check-in desk to print their boarding passes.
You may use the sharing feature of EVA Mobile App to send the e-boarding pass of your companions to their cellphone.
Mobile check-in is unavailable to the following passengers:
Passengers whose flight schedule does not match the original electronic ticket.
Passengers who are required to pay a fare difference or tax associated with the ticket.
Passengers who are traveling with infant(s).
Passengers under the age of 12 who are traveling unaccompanied. *Passengers who are not electronic ticket holders.
Passengers requiring special assistance (such as those with medical conditions).
Charter flight passengers and group travel passengers (10 or more passengers in one single booking).
Passengers who are traveling to the USA and hold a paper visa, please check in at the airport counter.
Passengers with an upgraded booking cannot check in through mobile device.
Apple Wallet and Google pay are applications developed by Apple and Google respectively, the former is inbuilt in iPhone and the later can be download from Google Play. Both are digital wallets that can save e-boarding pass and facilitate the check-in and security check process.
When you are near the airport vicinity on the day of departure, you will receive a notification with your e-boarding pass on the lock screen. You may click it open to use them right away. You will also receive push notifications when the boarding gate or boarding time modifies.
No, but the passes will expire after your journey concludes. You may also delete them manually.
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