Following U.S. DOT (Transportation of Department) 14 CFR Part 382, we revised some of our service animal and emotional support animal travel policies from 11 JAN,2021, please review all relevant policies before you travel.

Fully-trained service dogs and psychiatric service dogs may fly in the cabin at no charge if they meet the requirements. Please make sure you have prepared necessary documents importing from and exporting to all countries/regions on your itinerary, including countries/regions you will be transferring. More country-specific regulations and documents about pet travel can be obtained from IATA's Traveler's Pet Corner.

Requirements

• The service animal must be a dog, 4 months or older.
• Emotional support animals are recognized as pets and the handling guideline of checking pets shall be applied. See Pet Policy AVIH.
• A service animal is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
• The service dogs must be vaccinated from rabies, has not been exposed to rabies, and to user’s knowledge is free of pests and diseases that would endanger people or other animals or would endanger public health.
• The service dog should be harnessed, leashed, or otherwise tethered and a spare mask should be prepared.
• The service dogs must be clean and well-behaved. They must be trained to behave properly in public and should follow directions from its handler. They should not run freely within the terminal, around airport areas as well as on the aircraft.
• A service dog should be able to fit on the handler’s lap or within the handler’s foot space on the aircraft.

Service dogs cannot:

• Be seated in an exit row
• Protrude into or block aisles or rows
• Occupy a seat
• Eat from tray tables

Animal behavior

Service dogs must be trained to behave properly in public and they won’t be permitted in the cabin if they display any form of disruptive behavior that can’t be successfully corrected or controlled, including but not limited to:

• Growling
• Biting or attempting to bite
• Jumping on or lunging at people
• Urinate or defecate in the cabin, the terminal or gate area.

Service dogs must be in your control at all times by a leash and / or harness. The handler or the user must carry spare masks for dogs.

If this disruptive behavior is observed at any point during your journey and isn't corrected or controlled, the dog will be treated as a pet and checked as check baggage. All requirements and applicable fees will apply AVIH,and the service dog users may be responsible for any damage caused by the service dogs.

Advance notice required

To travel with a service dog in the cabin, you must submit required forms to the Special Assistance Desk at least 48 hours before your flight. We’ll notify you upon document approval. The U.S Department of Transportation Service Animal Air Transportation Form will be required if passengers are traveling to/from U.S.A; U.S Department of Transportation Service Animal Relief Attestation Form will be additionally required if the flight time is eight hour or longer, to/from U.S.A.

1. U.S Department of Transportation Service Animal Air Transportation Form: an attestation from the service animal handler of a service dog’s good behavior, training and health condition.
2. U.S Department of Transportation Service Animal Relief Attestation Form: an attestation from the service dog handler that the dog can relieve itself in a way that does not create a health or sanitation issue on the flight eight hours or longer.

We request that you contact our reservations department at least 48 hours in advance to make arrangements.

Denial of transportation

Service Dogs are dogs that are trained to assist passengers with disabilities to do work or to perform tasks, they are also required to be vaccinated and well behaved in public. Any of the followings will lead to denial of transportation to the service dogs:

• If service dogs pose direct threats to the health or safety of others
• If service dogs cause significant disruption at airports or in aircraft
• Transportation of the service dogs violates applicable safety and health, as well as other regulations of a U.S. Federal agency, a U.S. territory, or a foreigner government
• The service dog user fails to submit aforementioned standard forms