Disability Assistance

Disability Assistance Accessibility Services Wheelchair Services

Using Personal Wheelchairs/Mobility Aids to and from the Gate at the Airport

If airport facilities and related regulations permit, passengers with disabilities may use their own wheelchairs/mobility aids to travel to and from the gate. Please inform us in advance if you need to use your equipment at the airport, and we will make the necessary arrangements:

• Departure Flight - After completing check-in, please proceed to the gate earlier in order to check-in your wheelchair/mobility aids smoothly.

• Arrival Flight - After disembarking from the aircraft, please wait for a moment until your wheelchair/mobility aids is delivered to the gate for use.

1. To ensure safe carriage of your wheelchair/mobility aids, it will be very helpful if you bring the manufacturer's instructions (or copies) with you to the airport. We strongly recommend that your instructions be written in English and Chinese as well as the language of any other country on your itinerary. If your itinerary involves other carriers, you need to get confirmation with the other airlines for each segment.

2. Please note that some airport facilities/regulations may not meet your needs. Thanks for your understanding regarding any inconvenience caused.

3. Please contact EVA Air Reservations for more details, we are glad to help you.

Wheelchair for Check-in

For passengers with disabilities, there is no charge for transporting wheelchairs/mobility aids or providing wheelchair services. The wheelchair/mobility aid should be securely packed. If you bring your own electric wheelchair or mobility aid for travel, limitations on the size and weight may apply. For safety reasons, we must examine all batteries to determine the proper handling. Please make sure to read the (EVA Air Battery-Powered Mobility Aids (e.g., Electric Wheelchairs) Transport Guidelines) in advance. Therefore, we kindly ask you to provide us with the following information:

1. Folding or non-folding wheelchair/mobility aid

2. Total weight and dimensions (i.e. length x width x height)

3. Number of batteries installed

4. Battery types:

• Dry battery

• Non-spillable wet battery

• Spillable (wet) battery

• Lithium battery (please also provide watt-hour rating)

5. Other documents related to the electric wheelchair, such as the wheelchair and battery brand/model, photos, and relevant test reports.

As the operator we must ensure that:

The battery terminals are protected from short circuits e.g. by being enclosed within a battery container ;
The battery is securely attached to the wheelchair or mobility aid;
Electrical circuits have been isolated and there is no chance of unintentional operation;
Altered, unclear battery labels or stickers are unacceptable.

If the battery(ies) cannot be securely attached in a wheelchair or mobility aid during check in, the following regulations must be complied:

The battery(ies) must be removed. The wheelchair or mobility aid may then be carried as checked baggage without restriction;
The removed battery(ies) must be carried in strong, rigid packaging which must be carried as checked baggage;
The battery(ies) must be protected from short circuit ;
Altered, unclear battery labels or stickers are unacceptable;
We must inform the pilot in command of the location of the packed battery.

Provided that the wheelchair or aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the wheelchair. As the operator we must ensure that:

The battery terminals are protected from short circuits e.g. by being enclosed within a battery container;
The battery is securely attached to the wheelchair or mobility aid;
Electrical circuits have been isolated and there is no chance of unintentional operation;
Altered, unclear battery labels or stickers are unacceptable.
It’s not acceptable if the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position.

As the operator we must ensure that:

The batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3;
Non-OEM or altered lithium batteries must also meet the requirements above;
Copies of lithium batteries testing results are provided for future reference;
Altered, unclear battery labels or stickers are unacceptable;
The battery terminals are protected from short circuits e.g. by being enclosed within a battery container;
The battery is securely attached to the wheelchair or mobility aid;
Electrical circuits have been isolated and there is no chance of unintentional operation.

If the battery(ies) cannot be securely attached in a wheelchair or mobility aid during check in, the following regulations must be complied:

The battery(ies) must be removed. The wheelchair or mobility aid may then be carried as checked baggage without restriction;
The battery(ies) must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals) ;
The removed battery(ies) must be protected from damage (e.g. by placing each battery in a protective pouch). The battery(ies) must be carried as carry-on baggage;
Removal of the battery from the device must be performed by following the instructions of the manufacturer or device owner;
*The battery must not exceed 300Wh;
*In addition to the removed battery(ies) from the wheelchair/mobility aids, a maximum of one spare battery not exceeding 300Wh or two spares each not exceeding 160Wh may be carried in the passenger cabin.

If you are on a codeshare flight, please contact the airline that actually operates the flight to confirm the specifications and quantity of the lithium battery to avoid any inconvenience.

We must inform the pilot in command of the location of the wheelchair /mobility aids with an installed battery or the location of the lithium battery when removed and carried in the cabin.

Disability Assistance

Wheelchairs or mobility aids with non-spillable (wet) batteries or dry batteries (service code: WCBD)

Wheelchairs or mobility aids with spillable (wet) batteries (service code: WCBW)

Wheelchairs or mobility aids with lithium batteries (service code: WCLB)

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