Just like any other public Internet network, the actual speed of the in-flight Wi-Fi connection depends on the number of users and the satellite signal strength.

The bandwidth on the aircraft is about 12 Mbps and can be up to 250 Mbps on selected aircrafts. However, the bandwidth is shared between all users and is also affected by the number of aircrafts under the same satellite spot beam. Therefore, the actual bandwidth allocated to each passenger varies according to the situation.

Compared to ground-based Wi-Fi networks, the in-flight connection is much more susceptible to weather or location factors. Network disconnection may occur during satellite beam switching or in a flight area where the satellite signal is unavailable or weak.

Any amount of data transmitted via in-flight Wi-Fi will be counted, including any text, images and videos.

Please make sure that you turn off any auto-update, auto-sync or cloud backup and location services function, otherwise your data will be consumed very quickly once you connect to the network.

You may use VISA, MasterCard, American Express, Diners Club, JCB and Discover credit cards or PayPal, AliPay, Apple Pay to make your purchase.

Note 1: Inflight Wi-Fi is not applicable for online games, software/clouds updating,VOIP sevice and P2P.Media streaming only suitable for Ultimate Plan.

Note 2 : The usage benchmarks for various online activities are as follows: 1 email (without attachment) = 0.02 MB, 1-2 messages on messaging apps = 0.1 MB, 1 social media status update = 0.4 MB. Actual file sizes may vary depending on usage.

Note 3: All data plans are limited to use within the same flight (restricted by flight number and flight date) in which it's purchased. For instance, a passenger with itinerary BR67/01JAN TPE-LHR, his remaining data on BR67/01JAN TPE-BKK can be used on BR67/01Jan BKK-LHR.

The Wi-Fi plan that you have purchased can be used on multiple mobile devices, but only one device can be connected to the network at a time. For example, if you want to shift the Wi-Fi connection from a laptop to a smartphone, simply log out of the service from your laptop and log in to it again on the smartphone using the same username and password.

A receipt will be automatically sent to the e-mail address you provided during the credit card purchase process.

Inflight Wi-Fi is provided by our service partner Panasonic Avionics. They do not act as an agent or contractor for EVA.

You may seek their advice via any of the following methods:

• Seek help from our service partner’s customer service staff by sending an email to customercare.tw@panasonic.aero;
• Call our service partner’s customer service staff at +1-888-4881541 (USA toll-free number) or 00801491685（Taiwan toll-free number）for assistance.

After payment, the webpage will show a real-time data counter. We suggest that you do NOT close this page so that you can check your remaining data at any time.

If you close it accidentally, go to www.evawifi.com and click on "Get Online" to get back to the data counting page.

From the entry portal of the in-flight Wi-Fi:

1. Click on "Get Online" and you will be directed to the purchase plan page;
2. Click on the "Use a voucher or discount code" tab;
3. Type in your voucher or discount code and continue; you will be able to access the Internet once the code has been successfully verified.

Yes. Universal 110 V AC outlets are available in Royal Laurel Class, Premium Economy Class and shared among each row in Economy Class (except for the last row in each Economy Class cabin). Meanwhile, every seat in our Wi-Fi fleet has a built-in USB port to keep your mobile phone or other mobile devices charged.