As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact the EVA Air Reservation Office if you have not received it. We will resend the notification to your e-mail address.
If you purchased the ticket via EVA Mobile, it cannot be refunded through the app. However, the refund can be completed through the EVA Air global website. After you have completed a refund application, you can enquire about the progress through our website using your credit card number and passenger name. The refund processing time is approximately two months and any applicable service charges will be deducted accordingly.
There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at other airports.
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check in at the airport, you can easily obtain your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
Each transaction may only include a total of 9 tickets (not including infant tickets) and must contain at least 1 adult (over 16 years old); each adult may only bring 1 infant (infant does not occupy a seat, and must be under the age of 2 while travelling) and 1 child, or at most 3 children. Please contact our reservation & ticketing staff if you wish to book a child or infant ticket only.
If you want to change your schedule, you can do so online via CHANGE DATE/FLIGHTS. But for any cancellation, you must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel on the desired dates and route.
The name cannot be changed, but it may be corrected or modified for the same passenger for the following reasons:
Reversal of first name and surname
An incorrect title
To add an alias
Please contact an EVA Air Reservation Office or your travel agent for the amendment. A service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way as shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding to passengers who fail to present the original credit card used to purchase their ticket.
No, for wait-listed bookings and itineraries with open dates, please contact our Reservation Office.
Yes, as long as that person is travelling on the same flight as you. If you, as the credit card holder, will not be among the travel party, you must present your credit card to EVA Air and sign an indemnity form. This can be done in one of two ways:
Visit any EVA Air office during business hours and at least 48 hours before the passenger's scheduled departure. You must bring your credit card and sign an indemnity form.
Visit the EVA Air counter at the airport at least one hour before the scheduled departure. You must bring your credit card and sign an indemnity form.
Reservations can be made from 7 hours to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.
Yes, it's secure. When you type in sensitive information such as credit card details to purchase a ticket via EVA Mobile, all your personal information will be securely encrypted before being dispatched over the Internet. Your personal data will be used to assist EVA Air in providing better services. We will not sell or rent the data to third parties without your consent.
Our mobile reservation system uses the SITA CCA authorisation system to obtain an approval code. For that to happen, an on-the-spot currency conversion is made to US dollars. Some banks may send an instant message to customers immediately to notify them that this is taking place. However, the actual exchange rate that applies to the payment is calculated when the purchase confirmation is complete. Thus, there may be a minor difference in the indicated prices due to moment-to-moment foreign exchange fluctuations.
For routes to or from the USA, a no-penalty 100% refund will be given if the refund application is made within 24 hours of purchase as long as your scheduled flight departure is at least 1 week (168 hours) away at the time of booking.
They are online security verification services launched by international card issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the authorisation process in order to prove that the transaction is made by the actual cardholder. If your card issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take you to your card issuer's website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel companions.
If your credit card transaction has been successfully authorised through Verified by Visa, MasterCard® SecureCode, American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition, the cardholder does NOT need to be one of the travel companions. (However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.) For any abnormal credit card transaction upon purchasing, an e-mail will be sent to the e-mail address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used for purchasing or the passenger/credit card holder may be requested to pay for the flight ticket in cash before taking the flight.
Essential cookies are essential for the operation of our website that will let you move around our website freely and use functions on the websites. These cookies don’t gather your personal identifiable information that could be used for marketing and
are not disclosed to any third party.