The EVA Mobile app is compatible with iPhone, iPod Touch and iPad with iOS 10.0 or later and Android devices with Android 6.0 or later.
Passengers may check in through the EVA Mobile app from 48 hours to 1 hour prior to departure.
You will not be able obtain an e-boarding pass after mobile check-in is complete if the following occasion applies. In these cases, please follow the instructions on the check-in confirmation and collect your boarding pass at the airport counter.
The departure airport does not support e-boarding pass services.
Passengers who purchase a ticket over the phone with a credit card and some passengers who purchase online cannot obtain their e-boarding pass. The credit card used to purchase the tickets must be available for inspection at the airport during check-in for the first flight segment.
Passengers whose route includes a sector that is not eligible for the e-boarding pass service will not be able to obtain e-boarding passes for any sectors of their journey.
If you have no baggage to check in, you may proceed directly through security and immigration control to the boarding gate with your e-boarding pass. You must arrive at the boarding gate at least 30 minutes prior to flight departure to present your travel documents. For those who have baggage to check in, please drop your baggage at the exclusive check-in counter at least 60 minutes prior to the scheduled flight departure.
The EVA Mobile app provides a boarding pass saving feature; you may save your e-boarding pass into "My Pass". You can also save it to Apple Wallet or Google Pay, depending on whether you are using iPhone or Android devices.
The e-boarding pass service is only available to EVA Air and UNI Air international ticketed passengers with confirmed bookings departing from the following airports:
North America: Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto, Vancouver
Europe: Amsterdam, London, Paris, Vienna
Northeast Asia: Fukuoka, Matsuyama, Nagoya, Okinawa, Osaka, Sapporo, Sendai, Tokyo (Haneda, Narita Airport), Seoul (Gimpo, Incheon Airport)
Southeast Asia: Bangkok, Cebu, Chiang Mai, Kuala Lumpur, Phnom Penh, Singapore
Yes, you can. Eligible passengers who checked in by using EVA Mobile may display their e-boarding pass to the VIP lounge staff and enjoy the service.
Please arrive at the boarding gate at least 30 minutes prior to flight departure and present your travel documents to our staff. If you have any baggage to check in, please visit EVA Air's exclusive check-in counter at the airport and acquire your baggage claim slip.
Make sure your mobile phone is sufficiently charged, and save the e-boarding pass for security checks at the boarding gate using either of the methods indicated below:
Save your e-boarding pass to EVA Mobile's "My Pass". Please note that e-boarding passes saved in "My Pass" will be automatically deleted after 14 days.
Save your e-boarding pass to Apple Wallet or Google Pay.
Passengers may proceed swiftly through security checks and immigration control to the boarding gate, saving precious time. If you have baggage to check in, please drop your baggage at the exclusive check-in counter at least 60 minutes prior to the scheduled flight departure.
It depends on the policies of the local airport authority. Some airports may require each passenger to display their own e-boarding pass. If passengers are unable to do so, security personnel may direct those passengers back to the check-in desk to print their boarding passes.
You may use the sharing feature of the EVA Mobile app to send the e-boarding pass of your companions to their mobile phone.
Check-in through App is unavailable to the following passengers:
Passengers with an upgraded booking cannot check-in through App.
Passengers who are traveling with infant(s).
Passengers who are not electronic ticket holders.
Passengers whose booking has not yet been confirmed.
Passengers whose booking has not yet been ticketed.
Passengers under the age of 12 who are traveling unaccompanied.
Passengers who are required to pay a fare difference or tax associated with the ticket.
Passengers whose flight schedule does not match the original electronic ticket.
Passengers requiring special assistance (such as those with medical conditions).
Charter flight passengers and group travel passengers (10 or more passengers in one single booking).
Passengers who are traveling to the USA and hold a paper visa, please check in at the airport counter.
Apple Wallet and Google Pay are applications developed by Apple and Google respectively. The former is inbuilt in iPhones and the latter can be downloaded from Google Play. Both are digital wallets that can save your e-boarding pass and facilitate the check-in and security check process.
When you are near the airport vicinity on the day of departure, you will receive a notification with your e-boarding pass on the lock screen. You may open it and use it right away. You will also receive push notifications when the boarding gate or boarding time modifies.
No, but the passes will expire after your journey concludes. You may also delete them manually.
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