As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please phone EVA Air Reservations if you have not received it. We will resend it to your e-mail address that you provided to us.
If you purchased the ticket on the EVA website, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request. Any applicable refund service charge and no show fee will be deducted from the amount refunded. We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1–2 billing cycles). For cash and cheque purchases, we'll process your refund within 20 working days after receiving a complete refund request. If your original ticket has been reissued, we'll be unable to process the refund application. Please contact a local EVA ticketing counter to apply the refund.
There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at an airport.
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check in at the airport, you can easily obtain your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
Each transaction may only include a total of 9 tickets (not including infant tickets) and must contain at least 1 adult (over 16 years old); each adult may only bring 1 infant (infant does not occupy a seat, and must be under the age of 2 while travelling) and 1 child, or at most 3 children. Please contact our reservation & ticketing staff if you wish to book a child or infant ticket only.
If you want to change your schedule, you can do so online via CHANGE DATE/FLIGHTS. But for any cancellation, you must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel on the desired dates and route.
No, anyone can purchase a ticket(s) and ancillary service(s) online as long as the terms and conditions fulfil your requirements.
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.
The name cannot be changed, but it may be corrected or modified for the same passenger for the following reasons:
Reversal of first name and surname
An incorrect title
To add an alias
You cannot modify the name if the ticket includes flights operated by other airlines or code-share flights. You will be required to purchase a new ticket.
Please contact an EVA Air Reservation Office or your travel agent for the amendment. A service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way as shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding to passengers who fail to present the original credit card used to purchase their ticket.
No, for wait-listed bookings and itineraries with open dates, please contact our Reservation Office.
Form of payment
Passengers can book online using the following methods of payment. Options may vary in different departure markets. Please see the Payment page for more details.
Credit Card/Debit Card.
Notes: To be accepted, your credit card must have the card number and card holder's name stamped into it. Please type your first and last names exactly as they appear on the credit card.
Other Methods of Payment:
PayPal (note 1)
PayPal (note 2)
Alipay (note 2)
Note 1: In compliance with laws and regulations, all PayPal accounts registered in Taiwan are temporarily suspended as forms of payment.
Please register for Verified by Visa or MasterCard SecureCode if your card issuer offers these online security features.
If you are using a debit card issued in China, please make sure the issuing bank has authorised the card for online use.
To prevent unauthorised card use, we support Visa/Mastercard with Verified by Visa or MasterCard's Secure Codes only. We cannot accept VISA/Mastercard corporate cards.
Yes, as long as that person is travelling on the same flight as you. If you, as the credit card holder, will not be among the travel party, you must present your credit card and passport/legally accepted photo ID to EVA Air and sign an indemnity form. This can be done in one of two ways:
Visit any EVA Air office during business hours and at least 48 hours before the passenger's scheduled departure. You must bring your credit card and passport/legally accepted photo ID, and sign an Indemnity of Payment Form.
Visit the EVA Air counter at the airport at least one hour before scheduled departure. You must bring your credit card and passport/legally accepted photo ID, and sign an Indemnity of Payment Form.
If your credit card transaction has been successfully authorised through Verified by Visa, MasterCard® SecureCode, American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition, the cardholder does NOT need to be one of the travel companions. (However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.) For any abnormal credit card transaction upon purchasing, an e-mail will be sent to the e-mail address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used for purchasing or the passenger/credit card holder may be requested to pay for the flight ticket in cash before taking the flight.
Yes, you can use the online seat selection to change your seat.
Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our website because of any of these requirements at least 24 hours before your scheduled flight departure. If the special meal you require is not listed in our meal list online, please contact one of our reservation offices.
If you need special meal services on another airline, please contact the other airline directly. We cannot guarantee that the carrier can provide it. The special meal service depends on whether the other airline has availability or not.
Reservations can be made from 3–7 hours (depending on flights) to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.
Yes, it's secure. When you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over the Internet. Your personal data will be used to assist EVA Air in providing better services to you. We will not sell or rent the data to third parties without your consent. For details, please refer to the 'Privacy & Security Statement' on the EVA Air website.
Our online reservation system has adapted to the SITA CCA authorisation system to obtain an approval code. It will automatically convert the currency to US dollars in order to get an approval code. Some banks may send an instant message to passengers immediately when this process begins to take place. Because the currency conversion depends on the international exchange rate which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation was completed. There may be some minor differences between the mobile message and the actual payment because the instant message is calculated in US dollars and converted to the local currency via the issuing bank's settings.
The EVA website not only allows you to purchase tickets, but also offers the following services:
3DS authentication is short for 3-Domain Secure. They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers VISA SECURE, MasterCard ID Check™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel companions.
If your credit card transaction has been successfully authorized through VISA SECURE or MasterCard ID Check™ or American Express SafeKey® or JCB J/Secure™, you will NOT be required to present the credit card upon check-in at the airport. In addition, the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.) For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
3DS authentication (VISA SECURE, MasterCard ID Check™, American Express SafeKey® and JCB J/Secure™) are online security authentication services offered by Visa, MasterCard, American Express and JCB, the most common international credit card issuers. We now use 3D Secure authentication to give our passengers a more secure online booking experience and reduce risks of credit card fraud.
With effect from March 2, 2021, to ensure the security of your transaction with credit card, 3DS will be mandatory procedure for online purchase via EVA web/EVA Mobile App (VISA SECURE or MasterCard ID Check™ or American Express Safekay® or JCB J/Secure). To avoid transaction failure, please contact your bank for complete information about 3DS payment service before making a purchase.
Infant tickets occupying a seat may cost the same as a child or adult ticket. Please contact our Ticketing Department or your travel agent.
For bassinet, nappy and infant meal requests, please contact our Reservation Department after you purchase your tickets. A limited number of bassinets can be reserved for free on all EVA Air flights. They can be used for infants under 8 months of age due to size limitations. Our reservation specialists will be able to confirm what's available for you.
An infant does not occupy a seat and must be less than 2 years old for the entire journey. Each infant must travel with an adult aged 16 years or older. Therefore, the number of infant tickets purchased must be equal or less than that of adult tickets purchased.
Each online transaction must contain at least one adult aged 16 years or older. To add an infant to your existing record, please contact our Ticketing Department or your travel agent.
In the case of single name (without last name or first name), please enter your name in last name section and put a letter "FNU" in first name section.
For example, if your passport name is Khishnamurti, last name will be Khishnamurti and first name will be FNU.
The Air Passenger Duty (APD) tax is a tax collected on departures from airports in the United Kingdom (UK). The Air Passenger Duty (APD) tax can be identified as 'GB' in the tax break down section of a fare.
Keep Your Fare
Keep Your Fare is a service that enables you to hold the fare you want and your booking for up to 72 hours before your ticket must be issued, and only with a small fee. (Some special fares may have limited holding time of less than 72 hours. The holding time for the fare you want will be on the payment stage). Fares available from our online booking system may vary during your holding time, but the on-hold booking will not be affected by the change.
Before the Keep Your Fare deadline, you can confirm and pay for your ticket via Manage Your Trip on EVA Air's website or app.
Keep Your Fare is only available for bookings made at least seven days before the flight departure. Itineraries which contain only EVA Air operated flights with a BR flight number are eligible.
The Keep Your Fare option will only be available on the payment page when your booking is eligible.
The Keep Your Fare fee is in addition to the ticket.
Whatever payment methods are supported for each market are applicable. Please be advised that Miles & Cash (deducting fare with mileage) is not eligible with the Keep Your Fare service.
The Keep Your Fare fee is not refundable.
If EVA Air cancels a flight or makes a schedule change, please contact our reservation or ticketing centre to cancel and refund the transaction on hold.
You can confirm and pay for your ticket via Manage Your Trip on EVA Air's website or app before the deadline.
During the holding time, your booking cannot be changed. For any required change, you will have to cancel the booking or let it expire. The fee that has already been charged will not be refunded.
The system will automatically cancel the booking. The charge for this service will not be refunded.
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