A refund surcharge may be applied when refunding your ticket. However, the refundable taxes/fees/charges imposed by governments or airport authorities for the unused sector(s) will be fully refunded without a refund penalty. This policy applies to non-refundable tickets as well.

When you book and ticket a reservation through the EVA Air website or EVA reservation/ticketing offices for EVA flights to/from USA one week (168 hours) or more prior to a flight's departure date, EVA allows you to cancel the ticketed reservation without penalty and receive a full refund provided that you cancel the reservation within 24 hours of purchase and submit the refund request within 24 hours of purchase.

• If the ticket was purchased from a travel agent, please contact the travel agent in question to arrange a refund.
• If the ticket was purchased via the EVA Air website, please navigate to the "Plan & Book/Book Online" page and select "Refund Application/Enquiry" to submit a refund request. Otherwise, please contact the original EVA Air ticketing office to arrange a refund.

For tickets that were purchased via the EVA Air website or the EVA reservation/ticketing office and for which ticket refunds are due, we will process and provide the refund back to you within twenty (20) days after receiving a complete refund request for cash and check payments or within seven (7) days when the payment is by credit card, including any fees for optional services that you were unable to use due to an overselling or flight cancellation. Credit card refunds will be sent to the credit card company and may or may not reflect immediately on your statement depending on the billing cycle of the credit card company.

For a refundable ticket, the residual refund value will be the difference between the fare paid and the applicable fare of the flown segment, minus the refund surcharge. The fare for the travel undertaken will be assessed using the fare applicable at the time of commencement of transportation.

The refundable taxes/fees/charges imposed by governments or airport authorities for unused sector(s) will be fully refunded without a refund penalty, including non-refundable tickets as well.

Any child who has not yet reached their second birthday and is not occupying a seat will require an infant fare ticket. Any child who has not yet reached their second birthday and is occupying a seat will require a child fare ticket. Children must be accompanied by an adult or a family member over the age of 16 when travelling by air.

• Children below the age of two years old who are not occupying a seat require an infant fare ticket.
• Children below the age of two years old who are occupying a seat require a child fare ticket.
• Children must be accompanied by an adult or a family member over the age of 16 when travelling by air.

• Any child who has reached their second birthday but not their 12th birthday as of the date of commencement of travel is eligible for a child fare ticket.
• Children must be accompanied by an adult or a family member over the age of 16 when travelling by air.

According to CAA regulations, any child over the age of two years old must be given a seat.

Therefore, any child who turns two years old after commencement of travel must use a child fare ticket and occupy a seat for any applicable onward or return flights.

Passengers who do not cancel their reservations and do not show up for their flights will be charged a no-show fee upon ticket reissue or refund.

• No-show fees apply to flights operated by EVA/UNI AIR with ticket number starting with 695/525. Charter flights are excluded.
• Fees may vary among Fare Families. Please refer to the fare rules and conditions of your ticket, or contact the EVA Air ticketing offices.

There are three options for paying the no-show fee:

• Online payment through the EVA website / EVA mobile app / Mobile webpage (m.evaair.com), by accessing "Manage Your Trip".
• You may pay the no-show fee through the EVA website / EVA mobile webpage or EVA mobile APP, by logging into Manage Your Trip, navigating to no-show charge, and following the steps. If there's no longer an active segment in the booking record, please contact the travel agent you purchased from or the nearest EVA ticketing office for paying the no-show fee.
• Contact the EVA ticketing offices.
• Contact your travel agent to pay the no-show fee.

• If your ticket was purchased from a travel agent, please contact your travel agent to change your booking.
• If your ticket was purchased from EVA Air reservation and ticketing offices, please contact an EVA reservation and ticket office to change your booking.
• Please note that penalty and fare/tax differences may apply to re-bookings depending on the fare rule of the ticket you purchased.
• If your ticket was purchased on the EVA Air website or mobile app, please use the Change Date/Flights function on the EVA website to change your booking.

According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore cannot be used by anyone else.

• If your ticket was purchased or modified using the EVA Air website, please go to the "Manage/View My Booking" page and select "Invoice Application".
• If your ticket was purchased from an EVA Air reservation and ticketing office, please contact the original issuing office for a receipt.
• If your ticket was purchased from a travel agent, please contact your travel agent for a receipt.

Yes, you can. With the exception of Discount Fare Family, all other Fare Families can be combined under one itinerary. However, if your itinerary consists of more than one Fare Family, the highest fee will apply to the entire itinerary for a cancellation or no-show. And the highest change fee will apply to the changed segments. Other conditions, such as seat selection, free-checked baggage allowance, accrual of miles and eligibility for upgrades, will depend on the Fare Family selected for the corresponding segment.

If you have purchased your ticket online, the fare rules will be available to you in the purchase process. Additionally, the system will send the complete fare rules and conditions, along with your e-ticket and receipt, to your e-mail once you have completed the transaction. If you have purchased your ticket through a travel agent, please consult them directly.

To obtain the booking service provided by Global Distribution System (GDS), the users have to pay BSC to EVA/UNI AIR for the electronice documents.

Yes, BSC applies to all EVA AIR sales channels, including any travel agency, website, Mobile Web/APP and local ticketing offices.

Regardless of the place of issue, EVA AIR(695)/UNI AIR(525) international flight ticket with journey originating worldwide outside of Hong Kong will incur BSC (YR tax code) in accordance with the fare rules and this charge is non-refundable.

For tickets issued by travel agents, any subsequent changes shall refer to the original issuing agent. 

Effective from 01FEB2021, for totally unused EVA AIR/UNI AIR international tickets issued by travel agents that request to change at airports, ticketing offices or call centers, an USD50.00 or equivalent value of Ticketing Service Fee for each ticket will be charged in addition to the fare/tax difference and the related change fees. No further discount to the Ticketing Service Fee and it’s non-refundable.

It’s highly recommended to make sure your ticket is consistent with the booking before traveling and not try to take a flight without a confirmed booking to avoid such an additional charge.

For EVA/UNI AIR tickets, name corrections are limited to one time per passenger, in accordance with the criteria below. A Name Correction Fee of USD50 (or the equivalent in local currency) per ticket will apply, no child or infant discount is available, and the fee is non-refundable.

When the ticket is reissued,

1. Any difference in the Fuel Surcharge (YQ) will be collected or refunded
2. Any increase in Booking Service Charge (YR), the difference will be collected.

Ticket Name Correction Criteria:

1. Spelling error, or misplacement of first name and middle name 
2. Add/delete Alias or also name/middle name 
3. Reversal of first name and last name 
4. Incorrect titles 

The above requests must be processed at our ticketing office worldwide. If your reservation was made through a travel agency, please contact your booking agent for assistance.

If you are a member of Infinity MileageLands, please ensure that the name registered in your membership profile match exactly with your passport and booking details. Otherwise, mileage accrual may not be properly credited.